SOC- Full Time, Mon-Fri, 1st Shift

Command Center Supervisor Location: Framingham, MA Schedule: Monday – Friday, 8:00 AM – 4:00 PM Pay Rate: $23.69/hour We help make your world a safer place. Securitas is a global leader in security services, providing advanced and sustainable solutions across 47 countries with over 355,000 employees and 150,000 clients worldwide. We play an essential role in protecting people, property, and assets while fostering a safe and secure environment for our clients and communities. Position Overview We are seeking a Command Center Supervisor with a strong blend of security operations, technology, and leadership experience. This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering with IT, Facilities, and third-party vendors to resolve technical and operational issues. The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong leadership, communication, and analytical skills. Experience with Genetec access control and video management systems is highly preferred.

Key Responsibilities

• Command Center Operations: Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows.
• System Monitoring: Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance.
• Incident Management: Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation.
• Technical Coordination: Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues.
• Access Control: Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies.
• Video Surveillance: Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms.
• Audits & Compliance: Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards.
• Reporting & Documentation: Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records.
• Leadership: Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence.
• Customer Service: Maintain professional communication with employees, clients, emergency responders, and internal stakeholders.

Qualifications

• Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment
• Strong understanding of physical security systems, including access control, CCTV, and alarm monitoring
• Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues
• Excellent leadership, organizational, and problem-solving skills
• Strong written and verbal communication skills
• Ability to remain calm and make sound decisions in high-pressure situations
• Intermediate computer proficiency with experience using security management software
• Genetec experience strongly preferred

Requirements

• Must be at least 18 years of age
• High school diploma, GED, or equivalent
• Reliable transportation and communication
• Legal authorization to work in the United States
• Ability to read, write, and speak English effectively
• Previous supervisory or leadership experience preferred
• Prior experience with security technology, incident management, or command center operations strongly preferred

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid time off, paid training, and company-provided uniforms
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Wellness and financial support programs
• Employee discount programs (vehicles, electronics, travel, and more)

Join Securitas and help lead critical security operations while building your career with a global leader in protective services. Apply now at SecuritasJobs.com Securitas is an Equal Opportunity Employer (EOE/M/F/Vets/Disabilities). All qualified applicants will receive consideration for employment without regard to legally protected status.

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.