Security Operations Manager - GRAVE Shift

About Securitas USA Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Key Responsibilities

Uniformity & Appearance

• Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
• Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.

Scheduling

• Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams.
• Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
• Respond to emergency call-ins as needed.
• Submit and approve specialist PTO in coordination with the scheduling team.
• Submit OM PTO directly to SSL or SOM for approval.
• Track all PTO requests; DMs may deny requests if balances are insufficient.

Operational Oversight

• Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership.
• Ensure specialists complete assignments, breaks, and rotations appropriately.
• Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages.
• Oversee BOLOs, Zone 6 videos, and special detail requests.
• Ensure all equipment on site is accounted for and properly maintained.

Training & Development

• Oversee compliance of training programs for self and specialists.
• Implement mentorship programs and remediation training; document all training activities.
• Conduct audits and other compliance audits as directed.
• Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists.

Administrative Duties

• Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
• Attend required meetings and maintain responsiveness via email, Chime, and duty phone.
• Document all pass-downs, incident reports, tickets, and communications in logs.
• Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM.
• Maintain documentation of counseling per HR and employee relations guidelines.
• Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.

Incident & Risk Management

• Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
• Lead evacuations and ensure all specialists understand site-specific safety procedures.
• Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.

Position Requirements

• Must be at least 18 years of age.
• 2+ years of progressive supervisory and management experience OR a college degree.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal/written communication.
• Conflict resolution and de-escalation skills a plus.
• Proficient computer / technology skills needed.
• Customer service background preferred.
• Strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• Reliable and self-motivated.
• Strong customer service and interpersonal skills a must.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.