Security Account Manager

Job Title: Account Manager – Distribution Center Compensation: $50,000/year (exempt) Location: Louisville, TN – on‑site at client location

Position Summary The Account Manager – Security is responsible for all security operations at a high‑volume distribution facility. This role manages a team of 20+ security personnel and ensures safe, efficient, and compliant operations in a fast‑paced logistics environment.

You will:

• Lead, mentor, and develop a team of security supervisors and officers.
• Own scheduling, staffing, performance management, and discipline for the site.
• Serve as the primary onsite point of contact for the client, coordinating daily operations and long‑term planning.
• Oversee visitor management, access control systems, CCTV, and screening equipment (x‑ray and magnetometers).
• Provide regular reporting and updates to both the client and Securitas corporate leadership.

This role requires strong leadership, excellent communication, and the ability to balance client expectations, employee needs, and operational performance.

Key Responsibilities

Leadership & Team Management

• Directly manage a team of 20+ security personnel, including supervisors and officers.
• Create and maintain schedules to ensure 24/7 coverage and compliance with contract requirements.
• Provide day‑to‑day leadership, coaching, and mentoring to build a high‑performing team.
• Conduct performance evaluations, coaching sessions, and corrective/disciplinary actions in a fair and consistent manner.
• Promote a culture of safety, professionalism, and respect aligned with Securitas’ values.

Client Engagement & Coordination

• Serve as the primary on‑site contact for the distribution center’s management team.
• Participate in regular client meetings to review performance, incidents, KPIs, and improvement plans.
• Coordinate security support for operational changes, peak seasons, special projects, and audits.
• Proactively identify risks, service gaps, and improvement opportunities and present solutions to the client.

Operations & Service Delivery

• Manage day‑to‑day security operations at the distribution center, ensuring compliance with:
• Contractual requirements
• Securitas policies and procedures
• Client site rules and applicable laws/regulations
• Develop, maintain, and enforce post orders, standard operating procedures, and emergency response plans specific to the distribution environment.
• Oversee incident response, investigations, and documentation; ensure timely follow‑up and corrective actions.
• Monitor key operational metrics (incidents, access violations, equipment alarms, audit findings) and drive continuous improvement.

Technology, Access & Visitor Management

• Oversee the operation and integrity of:
• Visitor management and access control systems
• Closed‑circuit television (CCTV) systems
• X‑ray machines and walk‑through/hand‑held magnetometers
• Ensure all security personnel are properly trained and authorized to use these systems and devices.
• Maintain compliance with all procedures related to screening, access control, and monitoring, especially for high‑value or sensitive areas.
• Coordinate with client IT/Facilities and Securitas technical teams on system issues, upgrades, and maintenance.

Health, Safety & Compliance

• Promote a safe work environment and ensure compliance with Securitas’ Group Health and Safety Policy and all applicable health and safety laws and regulations (source: Group Health and Safety Policy).
• Ensure risk assessments are carried out where required and that employees receive appropriate instructions, training, and equipment for their assignments (source: Group Health and Safety Policy).
• Support investigations of incidents, accidents, and near misses; implement corrective and preventive actions.
• Ensure all employees are treated fairly and with respect, in line with Securitas’ equal opportunity and anti‑harassment commitments (source: Corporate Sustainability Policy).

Reporting & Administration

• Prepare and deliver regular operational and performance reports to the client and Securitas management (e.g., incident summaries, staffing reports, KPI dashboards).
• Use corporate reporting systems and tools to document incidents, training, inspections, and compliance activities.
• Ensure accurate timekeeping, payroll approvals, and adherence to labor budgets.
• Support billing accuracy and respond to any questions related to hours, services, or changes in scope.

Qualifications

• Previous management or supervisory experience required; experience leading 15+ employees strongly preferred.
• Security, distribution/logistics, or operations management experience is highly desirable.
• Demonstrated experience with scheduling, performance management, and disciplinary processes.
• Strong client‑facing skills with the ability to build trust and communicate clearly at all levels.
• Experience with access control, CCTV, and visitor management systems; exposure to x‑ray and magnetometer screening is a plus (training will be provided as needed).
• Strong organizational and time‑management skills; able to manage multiple priorities in a fast‑paced environment.
• Basic financial acumen (labor management, overtime control, and understanding of account profitability).
• Proficiency with standard office software and ability to learn corporate reporting and scheduling systems.
• Ability to work on‑site at the distribution center, travel locally as needed, and occasionally travel by air to Northern CA.
• Must meet all licensing, background, and training requirements applicable to security roles in the state(s) of assignment.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.