Securitas is seeking a professional, dependable, and customer-focused Retail Security Officer to help maintain a safe and secure environment for customers, employees, and visitors at a retail location. The Retail Security Officer will provide a visible security presence, monitor activity throughout the property, help deter theft and other security concerns, and respond appropriately to incidents and emergencies. The ideal candidate demonstrates strong observation skills, excellent customer service, sound judgment, and the ability to remain calm and professional in a retail environment. Security Officer - Auburn, MA (Entry-level) Schedule: *Multiple shifts available - Full & Part Time Pay Rate: $18.03/hr Essential Functions and Responsibilities
- Maintain a visible security presence to deter theft, unauthorized activity, and potential security threats.
- Monitor the premises, including entrances, exits, sales floors, parking areas, and other designated locations.
- Conduct routine foot patrols and observe customer and employee activity for suspicious behavior.
- Respond to incidents, disturbances, suspicious activity, and emergencies in accordance with site procedures.
- Provide excellent customer service by greeting visitors, answering questions, and offering assistance when appropriate.
- Enforce site policies and procedures while maintaining a professional and approachable demeanor.
- Monitor security cameras and alarm systems, when applicable.
- Assist with loss prevention efforts by identifying and reporting suspected theft, fraud, or property damage.
- Prepare accurate and detailed incident reports, daily activity logs, and other required documentation.
- Communicate effectively with store management, fellow security officers, and emergency personnel as needed.
- Assist with crowd management and maintain orderly conditions during peak shopping hours, special events, and busy retail periods.
- Follow established emergency response procedures, including those for medical emergencies, fire alarms, and evacuations.
- Maintain confidentiality and handle sensitive information appropriately.
- Perform additional security-related duties as assigned.
Qualifications:
- High school diploma or GED, as required by the client and applicable company policy.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to observe, identify, and report security concerns accurately.
- Ability to remain calm, professional, and alert in challenging situations.
- Ability to follow written and verbal instructions and established procedures.
- Ability to work independently and as part of a team.
- Ability to stand and walk for long periods of time.
- Basic computer skills required.
Requirements:
· At least 18 years of age. · Reliable means of communication and transportation. · Legal right to work in the United States. · Ability to effectively speak, read and write English. · High school diploma, GED, or equivalent. · Valid driver's license and clean driving record required.
EOE/M/F/Vets/Disabilities Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. #NorthernNE
Our Company Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Make an Impact at Securitas USA
Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.
Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.