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Operational Excellence Manager
TreeHouse Foods, Inc.
Forest Park, GA
- $97,500 to $146,300 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
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Manager, Benefits
Zenith American Solutions, Inc.
Remote, United States
The Manager, Benefits position is responsible for designing, planning, implementing, and analyzing ZAS Harbour Holding and including the multi benefit programs, policies, practices,…
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SIS Account Manager- Hospitality
Shaw Industries Inc
Dalton, GA
…involve custom products, established brand standards, complex project requirements, and time-sensitive installation schedules. The Account Manager must be able to coordinate multiple…
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SIS Account Coordinator- Hospitality
Shaw Industries Inc
Dalton, GA
Assist with daily account-management activities, customer requests, and project-related tasks assigned by the Account Manager or Business Manager.
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Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
…major subcontractor supervision and field engineering. Ensures project requirements and expectations are met with regards to craft and supervisory performance, direct hire craft…
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Equipment Specialist - Construction Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA · Carrollton, GA
…for owned equipment and 3rd party direct rentals.*Include the project, management team in all equipment related areas of usage, cost, and maintenance planning.*Manage the approved equipment…
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MILES-Operations Program Manager-Contingency
Trinzic
Albany, GA
KBR is seeking an Operations Program Manager to provide overall leadership, management, and operational oversight for a contract supporting multiple performance locations, with the primary…
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Project Engineer - Detroit
Giffels Webster
Detroit, MI
…will work in a team environment led by the Partner in charge/Project Manager on a variety of…
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Manager, IT Planning & Delivery
Kemper
Alpharetta, GA
· At least 6 years’ experience in IT planning, technology management, program/project management, or related technology functions.
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Bloom Finance and Commercial Manager
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
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Customer Experience Manager- EdTech
Accenture
Atlanta, GA
Minimum of 4 years of project and program management experience
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Internal Communications Specialist/Sr Specialist
Federal Reserve Bank
Atlanta, GA
Support feedback mechanisms to collect employee, manager, and executive input.
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Talent Acquisition Manager
J.E. Dunn Construction Company
Atlanta, GA
The Talent Acquisition Manager supports end-to-end recruiting processes within an assigned functional area of the business. This role is responsible for communicating with candidates,…
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IT Project Manager – Agile & AI Tools - Hybrid
Cognizant
Atlanta, GA
Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
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Client Account Manager
U.S. Bank
Atlanta, GA
The Client Account Manager is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of…
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Sr Manager - Proj/Prog
Maximus
Atlanta, GA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
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Network Development Manager
Meta
Atlanta, GA
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
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Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Atlanta, GA
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
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Facets Product Consultant - Manager
Cognizant
Atlanta, GA
- $113,000 to $130,000 USD / year
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest…
Added 1 min ago
Project Manager Job Details | Black & Veatch Family of Companies
Black & Veatch
Atlanta, GA
The Integrated PMO Team within Infrastructure Advisory at Black & Veatch is seeking a Project Manager to support new projects within the client scope.Under general supervision, performs…
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Pharmacy Eligibility/Claims Business Analyst
CVS Health
Atlanta, GA
2-3 years experience as a business analyst/project manager
Added 1 min ago
Regulatory Readiness Program Manager
Meta
Atlanta, GA
Regulatory Readiness Program Manager Responsibilities:
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Sr Engineering Manager - Project Engineering Leader, Americas (GEN)
GE Vernova
Atlanta, GA
Lead a portfolio of Americas Project Engineering projects with a team of Generator engineers in the execution of Generator scope. This team represents a simplified regional organization to…
Added 1 min ago
Global HRBP Manager for Human Resources
UPS
ATLANTA, GA
The HR Business Partner (HRBP) Manager seeks to build a strong support relationship with its global HR leaders. This role acts as strategic support to research, design, and provide guidance…
Added 1 min ago
C
Regional Maintenance Manager
CBRE
Atlanta, GA
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…

Secur-Serv

Help Desk Operations Manager

Remote, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. This is a client-facing position with daily interaction involving customer satisfaction, scheduling, escalation, and relationship building.

ESSENTIAL RESPONSIBILITIES

Customer Focus

Work customer tickets as needed/available.
Assist technicians with technical or customer needs.
Maintain scheduled ticket status and scheduled service calls.
Follow-up as first Point of Contact for negative ticket survey response.

Project Management

Monitor all active Help Desk tickets to ensure quality.
Watch Service Level Agreement for all technicians.
Watch communication metric for all technicians.
Move/escalate tickets for technical or availability resolution.
Move/escalate tickets to meet service level agreements.
Assist in inter-department ticket assignment.
Balance Help Desk technician workload
Schedule / dispatch Field Service tickets and coordinate materials
Provide first Point of Contact for Field Service escalation.

Management of Staff

Build team cohesion and best-in class customer support culture and foster a positive and energetic high-performing team coaching.
Plans, directs, and coordinates the efforts of assigned staff members toward attainment of goals and objectives.
Develops staff.
Provides advice and guidance to staff regarding client relationships and projects.
Identifies developmental and growth opportunities for staff members.
Ensures appropriate training is provided to staff.
Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participates in the selection process for new employees to ensure adequate staffing.
Manage team members to achieve all goals while following all corporate policies and procedures.
Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Provide consistent clear communication and direction to the operations staff and management.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Prepare and conduct periodic performance reviews.

Administration

Implements and sustains process improvement.

REQUIREMENTS

Education / Experience

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring, training, and performance management.
Basic understanding of project management principles to oversee help desk initiatives.
Ability to develop training programs and materials for help desk staff.
Experience in managing budgets and controlling costs related to help desk operations.
Proficiency in generating and analyzing reports to track help desk performance and identify areas for improvement.

Skills

Understanding of IT systems, networks, and hardware/software troubleshooting and proficiency in using MS Office applications.
Ability to handle customer issues professionally and efficiently.
Capacity to identify, analyze, and resolve complex technical issues.
Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities effectively.

Other Requirements

Be part of On-Call rotation

PREFERRED SKILLS/EXPERIENCE

Familiarity with ITIL (Information Technology Infrastructure Library) practices for service management.
Experience in managing relationships with external vendors and service providers

PHYSICAL DEMANDS/WORKING CONDITIONS

Extended use of computer monitor
General office environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

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