Jobs in the United States

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Assortment Associate - Kids
Macy's
New York, NY · NY
Support crafting and implementing Private Brand line plans, considering historical performance and adoption rates.
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FSO-Con-Tech Con-Tech and Platforms-FSRT-NFR - ServiceNow - Manager - Multiple Positions - 1757742
EY
Raleigh, NC
- $168,010 USD / year
…enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. Manage project implementations and develop, invest,…
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Cyber - SAP Cybersecurity - Manager - Consulting - Open Location
EY
Raleigh, NC · Chattanooga, TN · Cleveland, OH · Jericho, NY · Akron, OH · Rogers, AR · Louisville, KY · Atlanta, GA · Pittsburgh, PA · Toledo, OH · Tulsa, OK · Boca Raton, FL · Memphis, TN · Detroit, MI · New Brunswick, NJ · Hoboken, NJ · Minneapolis, MN · Greenville, SC · Phoenix, AZ · San Jose, CA · Tampa, FL · Chantilly, VA · McLean, VA · Las Vegas, NV · Irvine, CA · Cincinnati, OH · Dallas, TX · Des Moines, IA · Sacramento, CA · Orlando, FL · Palo Alto, CA · Stamford, CT · Tucson, AZ · Houston, TX · Boston, MA · Denver, CO · Iselin, NJ · Tallahassee, FL · Secaucus, NJ · New Orleans, LA · Rochester, NY · Indianapolis, IN · Wichita, KS · Washington, DC · Nashville, TN · San Antonio, TX · Jacksonville, FL · Buffalo, NY · Fort Worth, TX · San Mateo, CA · Southfield, MI · Alpharetta, GA · Portland, OR · Charleston, WV · Oklahoma City, OK · Westlake Village, CA · Grand Rapids, MI · Kansas City, MO · Providence, RI · Richmond, VA · San Francisco, CA · Albany, NY · Miami, FL · St. Louis, MO · Baltimore, MD · Grandview Heights, OH · San Diego, CA · Baton Rouge, LA · Seattle, WA · Milwaukee, WI · Charlotte, NC · Los Angeles, CA · Salt Lake City, UT · Arlington, VA · Hartford, CT · Huntsville, AL · Austin, TX · Philadelphia, PA · New York, NY · Birmingham, AL · Chicago, IL
EY is seeking a Cyber for SAP Manager to join our National Consulting Cybersecurity team and lead cybersecurity workstreams within SAP transformation programs. In this role, you will work…
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Shift Manager
Dukin
Brunswick, OH
As a Shift Manager, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure…
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International Growth Marketing Manager
Faire
New York City, NY · NY
- $118,500 to $163,000 USD / year
…marketer to join Faire’s Growth Marketing team. This role will support day-to-day management of our paid search campaigns for Faire’s international markets, primarily in Europe, by working…
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Lifecycle Project Manager- Power & Energy
WSP
Buffalo, NY · Rochester, NY · Binghamton, NY
WSP is seeking a Lifecycle Project Manager- Power & Energy for our Program Management Team. The successful candidate must be located in either the Rochester or Binghamton, New York regions.…
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PF
Customer Service Representative
Planet Fitness - PF Baseline Fitness
Denver, CO
- $19.3 USD / hour
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
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PF
Fitness Trainer
Planet Fitness - PF Baseline Fitness
Denver, CO
- $19.55 USD / hour
Respond to member questions and concerns in a timely and professional manner and elevate to Team Lead, MIT or Club Manager as needed.
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Supported Education & Employment Case Manager
Mountain Home Montana
Missoula, MT
Mountain Home seeks a full-time Supported Employment & Education Case Manager (SEC) to provide clients individualized supported employment and education services using the evidence-based…
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Project Manager – Business Planning and Strategic Initiatives
United States Bowling Congress
Arlington, TX
JOB TITLE: Project Manager – Business Planning and Strategic Initiatives
Added 1 min ago
Admin Programs Officer
DEPARTMENT OF REHABILITATION SERVICES
United States
…directing a major phase of a comprehensive or specialized operating program, providing staff services in various management areas, direction of a major operating division, program, unit, or…
Added 1 min ago
Technical Processing Supervisor
Quest Diagnostics
Miramar, FL
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote…
Added 1 min ago
NG
Dairy/Frozen Assistant
Natural Grocers
Denver, CO
- $21.62 USD / hour
…to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job…
Added 1 min ago
NG
Dairy/Frozen Manager
Natural Grocers
Los Alamos, NM
- $20 USD / hour
…to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job…
Added 1 min ago
NG
Vitamin/Body Care Assistant
Natural Grocers
San Antonio, TX
- $16 USD / hour
…required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job…
Added 1 min ago
Aerospace Market Sector Leader
HDR
Wichita, KS · Kansas City, MO · Overland Park, KS · St Louis, MO
…transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring…
Added 1 min ago
Veterinary Technician
Chewy Vet Care Florida, LLC
Parrish, FL
Serve to support the practice’s team, setting the bar for providing high-level, proficient veterinary medical care and embodying the Chewy mission to work together with your peers and…
Added 1 min ago
CV
Veterinary Assistant II
Chewy Vet Care Colorado, LLC
Colorado Springs, CO
- $16.1 to $24.27 USD / hour
Serve to support the practice team, setting the bar for providing high-level, proficient veterinary support care and embodying the Chewy Vet Care culture to work collaboratively with peers…
Added 1 min ago
Community Engagement Manager - District 2 (South City)
GIRL SCOUTS OF EASTERN MISSOURI INC
SAINT LOUIS, MO
The Community Engagement Manager - District 2 (South City) oversees all facets of the volunteer experience and recruitment of girls and adults in their assigned geographic area. District 2…
Added 1 min ago
My Day Lead - Rock Valley
Hope Haven Inc.
Rock Valley, IA
Facilitate the daily activities of the Day Habilitation program. Provide support to staff and support personnel who assist in providing Day Habilitation services.
Added 1 min ago
My Day Lead - Rock Valley
Hope Haven Inc.
Rock Valley, IA
Facilitate the daily activities of the Day Habilitation program. Provide support to staff and support personnel who assist in providing Day Habilitation services.
Added 1 min ago
P
Senior Facilities Project/Program Manager
PotomacWave
Washington, DC
- $100,000 to $150,000 USD / year
PotomacWave is looking for a Senior Facilities Project/Program Manager to join our team supporting a Federal client in Washington, DC. The individual supporting this position will provide…
Added 1 min ago
Engineering Manager
Makeready LLC
Nashville, TN
The Joseph is seeking an experienced, hands-on, and results-driven Engineering Manager to lead our Engineering team and ensure the exceptional maintenance, functionality, safety, and…
Added 1 min ago
Hospital Manager II
VCA Animal Hospitals
Fishers, IN
Under policy direction from the Field Manager with support of and input from Medical Director,
Added 2 mins ago
SM
Property Manager
Sunrise Management & Consulting
Latham, NY
- $60,000 to $75,000 USD / year
Sunrise Management & Consulting is seeking a Property Manager to support our Capital Region portfolio. This role offers the opportunity to work alongside teams across the whole portfolio,…

Secur-Serv

Help Desk Operations Manager

Remote, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. This is a client-facing position with daily interaction involving customer satisfaction, scheduling, escalation, and relationship building.

ESSENTIAL RESPONSIBILITIES

Customer Focus

Work customer tickets as needed/available.
Assist technicians with technical or customer needs.
Maintain scheduled ticket status and scheduled service calls.
Follow-up as first Point of Contact for negative ticket survey response.

Project Management

Monitor all active Help Desk tickets to ensure quality.
Watch Service Level Agreement for all technicians.
Watch communication metric for all technicians.
Move/escalate tickets for technical or availability resolution.
Move/escalate tickets to meet service level agreements.
Assist in inter-department ticket assignment.
Balance Help Desk technician workload
Schedule / dispatch Field Service tickets and coordinate materials
Provide first Point of Contact for Field Service escalation.

Management of Staff

Build team cohesion and best-in class customer support culture and foster a positive and energetic high-performing team coaching.
Plans, directs, and coordinates the efforts of assigned staff members toward attainment of goals and objectives.
Develops staff.
Provides advice and guidance to staff regarding client relationships and projects.
Identifies developmental and growth opportunities for staff members.
Ensures appropriate training is provided to staff.
Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participates in the selection process for new employees to ensure adequate staffing.
Manage team members to achieve all goals while following all corporate policies and procedures.
Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Provide consistent clear communication and direction to the operations staff and management.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Prepare and conduct periodic performance reviews.

Administration

Implements and sustains process improvement.

REQUIREMENTS

Education / Experience

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring, training, and performance management.
Basic understanding of project management principles to oversee help desk initiatives.
Ability to develop training programs and materials for help desk staff.
Experience in managing budgets and controlling costs related to help desk operations.
Proficiency in generating and analyzing reports to track help desk performance and identify areas for improvement.

Skills

Understanding of IT systems, networks, and hardware/software troubleshooting and proficiency in using MS Office applications.
Ability to handle customer issues professionally and efficiently.
Capacity to identify, analyze, and resolve complex technical issues.
Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities effectively.

Other Requirements

Be part of On-Call rotation

PREFERRED SKILLS/EXPERIENCE

Familiarity with ITIL (Information Technology Infrastructure Library) practices for service management.
Experience in managing relationships with external vendors and service providers

PHYSICAL DEMANDS/WORKING CONDITIONS

Extended use of computer monitor
General office environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

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