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Associate Remarketing Account Executive, Greater Portland/Salem/Eugene, OR Sales Market
Ally Bank
Remote, United States
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as…
Added just now
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Part-Time Customer Experience Associate
Origin Financial
Remote, United States
- Part-time
…tech industry. This role reports directly to our CX Support Manager, and while the working hours may vary depending on the time of year and launch schedule, it primarily involves peak hours…
Added 2 mins ago
Claims Team Lead (AV)
Reserv
Remote, United States
Monitor team performance and quality metrics; prepare weekly and monthly reporting for the Senior Manager
Added 2 mins ago
Claims Manager - Rental Vehicle Claims
Reserv
Remote, United States
The Manager owns the results of a claims team: Team Leads, adjusters and the book of business they handle. You are accountable for quality, speed, financial outcomes, staffing and client…
Added 2 mins ago
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Project Controls Manager
Actalent
Detroit, MI
- $38.46 to $82.11 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 2 mins ago
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
…energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2…
Added 2 mins ago
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
…energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2…
Added 2 mins ago
PARALEGAL | Housing Affordability and Land Use Unit
MassCareers
MA
Position Type: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated…
Added 3 mins ago
Salesforce Enablement Analyst
Telix Pharmaceuticals (AMER)
Remote, United States
The Salesforce Enablement Analyst will be part of the Business Operations team at Telix. Reporting directly to the Manager, Business Operations, this role will serve as the frontline owner…
Added 3 mins ago
Senior Program/Financial Analyst
AVIAN LLC
Arlington, VA
AVIAN is seeking an experienced Senior Program Analyst/Financial Analyst IV to support the Office of Naval Research (ONR) in Arlington, VA. This role is ideal for a seasoned government…
Added 4 mins ago
RN Case Manager (Compact License required)
Strategic Staffing Solutions
Ohio, OH
The Care Manager RN leads the coordination of a multidisciplinary team to deliver a holistic, person centric care management program to a diverse health plan population with a variety of…
Added 4 mins ago
Manager, Integrated Care - Hybrid
Blue Cross Blue Shield of AZ
AZ Blue Phoenix, AZ
…employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite…
Added 5 mins ago
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Rangeland Management Specialist
Bureau of Land Management
Dillon, MT
- $61,722 to $97,087 USD / year
Added 5 mins ago
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Communication and Instrumentation Supervisor II
Bureau of Reclamation
Redding, CA
- $69 to $74 USD / hour
Added 5 mins ago
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Health Technician (Telehealth Clinical)-Virtual Mobile Clinic
Veterans Health Administration
Des Moines, IA
- $41,066 to $59,510 USD / year
Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them…
Added 6 mins ago
Public Community Engagement & Partnership Manager
University of Washington
Seattle, WA
The Public Community Engagement & Partnership Manager will help the Taskar Center TDEI develop a robust cooperative partners program. The PCE&P Manager is knowledgeable about disability and…
Added 6 mins ago
Associate Director of Admissions and Academic Operations
University of Washington
Renton, WA
…Full-time Master of Science in Technology Innovation (MSTI) program, the Hybrid MSTI program, the MSTI + Tsinghua University (THU) Dual Degree program, future GIX degree and non-degree…
Added 6 mins ago
OM
Phlebotomist (Downtown LA- Flex)
One Medical
Los Angeles, CA
- $24.25 to $26.25 USD / hour
…other clinical support services. Reporting to the Operations Manager and collaborating closely with our diverse team of providers and administrative assistants, you’ll be an integral part…
Added 7 mins ago
Lead Project Controls Specialist - Cost - 90373866 - New York/Philadelphia
Amtrak
New York, NY
…Portfolio. Under general direction from the Project Controls Manager and the Project Manager, the Lead Project Controls Specialist Cost analyzes cost performance, develops estimates,…
Added 7 mins ago
Manager - Packaging Design
Circular Action Alliance
Remote, United States
The Packaging Manager role serves as a key bridge between regulatory packaging requirements, such as source/waste reduction and reuse, CAA’s materials strategy, and producer/industry design…
Added 7 mins ago
VH
Licensed Practical Nurse - Community Living Center
Veterans Health Administration
Roseburg, OR
- $48,694 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 7 mins ago
VH
LICENSED PRACTICAL NURSE - COMMUNITY LIVING CENTER
Veterans Health Administration
Roseburg, OR
- $48,694 to $82,838 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 7 mins ago
Manager, Network Engineering - Hybrid
Cedars-Sinai Medical Center
Los Angeles, CA
The Manager, Network Engineering leads the people, platforms, and operating practices that deliver secure, resilient, and scalable network services across the health system. This role sets…
Added 9 mins ago
Territory Manager, CardioMEMS - Boston, MA
Abbott Laboratories
Boston, MA
Experience driving program implementation and ongoing program maturity, such as: HF clinic onboarding, Remote monitoring workflow development, Utilization ramp and adoption metrics
Added 10 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
This role follows a hybrid work schedule and reports to the Manager of Integration Engineering

Secur-Serv

Help Desk Operations Manager

Remote, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. This is a client-facing position with daily interaction involving customer satisfaction, scheduling, escalation, and relationship building.

ESSENTIAL RESPONSIBILITIES

Customer Focus

Work customer tickets as needed/available.
Assist technicians with technical or customer needs.
Maintain scheduled ticket status and scheduled service calls.
Follow-up as first Point of Contact for negative ticket survey response.

Project Management

Monitor all active Help Desk tickets to ensure quality.
Watch Service Level Agreement for all technicians.
Watch communication metric for all technicians.
Move/escalate tickets for technical or availability resolution.
Move/escalate tickets to meet service level agreements.
Assist in inter-department ticket assignment.
Balance Help Desk technician workload
Schedule / dispatch Field Service tickets and coordinate materials
Provide first Point of Contact for Field Service escalation.

Management of Staff

Build team cohesion and best-in class customer support culture and foster a positive and energetic high-performing team coaching.
Plans, directs, and coordinates the efforts of assigned staff members toward attainment of goals and objectives.
Develops staff.
Provides advice and guidance to staff regarding client relationships and projects.
Identifies developmental and growth opportunities for staff members.
Ensures appropriate training is provided to staff.
Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participates in the selection process for new employees to ensure adequate staffing.
Manage team members to achieve all goals while following all corporate policies and procedures.
Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Provide consistent clear communication and direction to the operations staff and management.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Prepare and conduct periodic performance reviews.

Administration

Implements and sustains process improvement.

REQUIREMENTS

Education / Experience

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring, training, and performance management.
Basic understanding of project management principles to oversee help desk initiatives.
Ability to develop training programs and materials for help desk staff.
Experience in managing budgets and controlling costs related to help desk operations.
Proficiency in generating and analyzing reports to track help desk performance and identify areas for improvement.

Skills

Understanding of IT systems, networks, and hardware/software troubleshooting and proficiency in using MS Office applications.
Ability to handle customer issues professionally and efficiently.
Capacity to identify, analyze, and resolve complex technical issues.
Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities effectively.

Other Requirements

Be part of On-Call rotation

PREFERRED SKILLS/EXPERIENCE

Familiarity with ITIL (Information Technology Infrastructure Library) practices for service management.
Experience in managing relationships with external vendors and service providers

PHYSICAL DEMANDS/WORKING CONDITIONS

Extended use of computer monitor
General office environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

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