Jobs in the United States

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Added just now
Product Manager - Money Movement
The Northern Trust Company
Chicago, IL
The Product Manager – Money Movement supports the strategy, development, delivery, and ongoing evolution of digital payment capabilities across Wealth Management. This role manages products…
Added just now
Specialist, Business Unit Control - Investment Practice
The Northern Trust Company
Chicago, IL
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful…
Added just now
Sr. Client Solutions Consultant - Wealth Management
The Northern Trust Company
Chicago, IL
Reports To: Onboarding Manager or designated Wealth Management Operations leader
Added just now
Quality Assurance Administrator
Qualis LLC
Eglin Air Force Base, FL
…for a wide variety of customers including: Air Force Systems Program Offices, the Air Force Research Laboratory (AFRL), logistics and product centers; major commands; other DoD services and…
Added just now
MH
Outreach Housing Case Manager
Mercy Housing & Shelter Corp
Hartford, CT
- $23 to $25 USD / hour
Monday-Friday 8am – 4pm Schedule is subject to change to accommodate client/program needs
Added 1 min ago
MI
Senior Help Desk Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The Senior Help Desk Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems…
Added 1 min ago
MI
IT Service Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support,…
Added 1 min ago
MI
Help Desk Engineering Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The Help Desk Engineering Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and…
Added 1 min ago
Patient Services Technician
PathGroup
Columbia, TN
…and travel logs Monday for the week prior or as directed by…
Added 1 min ago
Patient Services Technician
PathGroup
Houston, TX
…and travel logs Monday for the week prior or as directed by…
Added 1 min ago
AH
Case Aide
ABBOTT HOUSE
Bronx, NY
- $49,000 to $51,000 USD / year
The Case Aide works closely with the Case Manager assisting with the case management tasks and facilitates the safe and timely release or discharge of children and youth, documents the…
Added 1 min ago
AH
Case Manager
ABBOTT HOUSE
Bronx, NY
- $63,000 to $65,000 USD / year
The Case Manager assesses the needs of unaccompanied children in care, develops Individual Service Plans, screens for human trafficking concerns, facilitates the safe and timely release or…
Added 1 min ago
AH
Case Manager
ABBOTT HOUSE
Irvington, NY
- $63,000 to $65,000 USD / year
The Case Manager assesses the needs of unaccompanied children in care, develops Individual Service Plans, screens for human trafficking concerns, facilitates the safe and timely release or…
Added 1 min ago
Claims Team Lead (AV)
Reserv
Remote, United States
Monitor team performance and quality metrics; prepare weekly and monthly reporting for the Senior Manager
Added 1 min ago
Nurse Manager, RN
Monte Nido & Affiliates, LLC
Scottsdale, AZ
…Monitor and evaluate all aspects of the facility medication management.• Meet with all clients as needed to ensure best practice care, treatment and services are provided.• Communicate as…
Added 1 min ago
Claims Manager - Rental Vehicle Claims
Reserv
Remote, United States
The Manager owns the results of a claims team: Team Leads, adjusters and the book of business they handle. You are accountable for quality, speed, financial outcomes, staffing and client…
Added 1 min ago
VH
Registered Nurse - Outpatient Clinic (Janesville)
Veterans Health Administration
Janesville, WI
- $71,599 to $142,050 USD / year
…dual role as a Primary Care Clinic Registered Nurse and Care Manager, providing direct patient care and longitudinal care coordination for…
Added 1 min ago
BP
Safety and Occupational Health Manager
Bonneville Power Administration
Vancouver, WA
- $114,684 to $149,091 USD / year
Serve as a Safety and Occupational Health Manager responsible for managing the planning, development, implementation, administration, evaluation, and continuous improvement of one or more…
Added 1 min ago
NO
IT Specialist (Network Services)
National Oceanic and Atmospheric Administration
Silver Spring, MD · Indianapolis, IN · Boulder, CO
- $107,428 to $187,093 USD / year
Show skill in applying, enterprise-level IT and network infrastructure. Structure projects using program and portfolio management frameworks, including Waterfall, Hybrid, and Agile…
Added 1 min ago
NO
IT Specialist (Network Services)
National Oceanic and Atmospheric Administration
Silver Spring, MD · Boulder, CO · Indianapolis, IN
- $107,428 to $187,093 USD / year
Show skill in applying, enterprise-level IT and network infrastructure. Structure projects using program and portfolio management frameworks, including Waterfall, Hybrid, and Agile…
Added 1 min ago
VH
Registered Nurse - Outpatient Clinic (Freeport)
Veterans Health Administration
Freeport, IL
- $71,599 to $151,662 USD / year
…dual role as a Primary Care Clinic Registered Nurse and Care Manager, providing direct patient care and longitudinal care coordination for…
Added 1 min ago
BP
Telecommunications Specialist
Bonneville Power Administration
Vancouver, WA
- $66,505 to $104,610 USD / year
Review and modify BPA's frequency management processes and procedures in collaboration with the BPA Frequency Manager to stay current with Department of Energy (DOE) and National…
Added 1 min ago
VH
Advanced Practice Nurse (Nurse Practitioner - Primary Care)
Veterans Health Administration
South Jordan, UT
- $120,565 to $160,341 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy &…
Added 1 min ago
VH
Registered Nurse - Inpatient
Veterans Health Administration
Little Rock, AR
- $79,427 to $169,322 USD / year
This position is eligible for the Education Debt Reduction Program EDRP, a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Seattle, WA
- $119,630 to $160,638 USD / year
About the Position: Serve as a Program Manager and Project Manager for the Military, Environmental, and Interagency and International Services (IIS) Branch, Planning, Programs, and Project…

Secur-Serv

Help Desk Operations Manager

Remote, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. This is a client-facing position with daily interaction involving customer satisfaction, scheduling, escalation, and relationship building.

ESSENTIAL RESPONSIBILITIES

Customer Focus

Work customer tickets as needed/available.
Assist technicians with technical or customer needs.
Maintain scheduled ticket status and scheduled service calls.
Follow-up as first Point of Contact for negative ticket survey response.

Project Management

Monitor all active Help Desk tickets to ensure quality.
Watch Service Level Agreement for all technicians.
Watch communication metric for all technicians.
Move/escalate tickets for technical or availability resolution.
Move/escalate tickets to meet service level agreements.
Assist in inter-department ticket assignment.
Balance Help Desk technician workload
Schedule / dispatch Field Service tickets and coordinate materials
Provide first Point of Contact for Field Service escalation.

Management of Staff

Build team cohesion and best-in class customer support culture and foster a positive and energetic high-performing team coaching.
Plans, directs, and coordinates the efforts of assigned staff members toward attainment of goals and objectives.
Develops staff.
Provides advice and guidance to staff regarding client relationships and projects.
Identifies developmental and growth opportunities for staff members.
Ensures appropriate training is provided to staff.
Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participates in the selection process for new employees to ensure adequate staffing.
Manage team members to achieve all goals while following all corporate policies and procedures.
Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Provide consistent clear communication and direction to the operations staff and management.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Prepare and conduct periodic performance reviews.

Administration

Implements and sustains process improvement.

REQUIREMENTS

Education / Experience

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring, training, and performance management.
Basic understanding of project management principles to oversee help desk initiatives.
Ability to develop training programs and materials for help desk staff.
Experience in managing budgets and controlling costs related to help desk operations.
Proficiency in generating and analyzing reports to track help desk performance and identify areas for improvement.

Skills

Understanding of IT systems, networks, and hardware/software troubleshooting and proficiency in using MS Office applications.
Ability to handle customer issues professionally and efficiently.
Capacity to identify, analyze, and resolve complex technical issues.
Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities effectively.

Other Requirements

Be part of On-Call rotation

PREFERRED SKILLS/EXPERIENCE

Familiarity with ITIL (Information Technology Infrastructure Library) practices for service management.
Experience in managing relationships with external vendors and service providers

PHYSICAL DEMANDS/WORKING CONDITIONS

Extended use of computer monitor
General office environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

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