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SAP NS2 AI Consultant Specialist
SAP IT Business Systeme
Herndon, VA
- $90,000 to $198,500 USD / year
This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer
Added just now
Cut to Length Assistant
Kloeckner
Memphis, TN
…operator on the line. The position reports to the Operations…
Added just now
Speech Pathologist
Elite Home Health Group INC
Boca Raton, FL
Master’s degree in Speech-Language Pathology from an accredited program required. Current state Speech-Language Pathologist (SLP) licensure in good standing required. Minimum of one (1)…
Added 1 min ago
UO
Operations Supervisor
University of California, Irvine
Irvine, CA
- $32.42 to $38.18 USD / hour
…interested in holding a meeting, seminar, summer conference program or other event at UC…
Added 1 min ago
Client Relationship Manager, Employee Benefits - Potential for Hybrid Work
Hub International Mid-Atlantic Inc.
Rockville, MD · Ellicott City, MD
We currently have an opportunity for a Client Relationship Manager to join our Employee Benefits team in our Rockville, MD office.
Added 1 min ago
HI
Account Manager, Commercial Insurance - Potential for Hybrid Work
Hub International Mid-Atlantic Inc.
Midlothian, VA
- $50,000 to $70,000 USD / year
We currently have an opportunity for an Account Manager to join our Commercial Lines team in our Midlothian, VA office. This office is a fast paced niche-based division that primarily…
Added 1 min ago
Benefits Account Manager
HM Hub International Texas
San Antonio, TX
The Benefits Account Manager is responsible for leading pre-renewal, renewal and enrollment processes and serving as a resource to clients on daily service needs, current market conditions,…
Added 1 min ago
Strategic Account Executive – Employee Benefits
HB Hub International New England, LLC
Manchester, NH
…renewal execution, stewardship reports, compliance reviews, health and performance, and communication, benefits technology…
Added 1 min ago
Account Administrator, Commercial Lines
HK Hub International Midwest Limited
Kansas City, MO
Coordinate the servicing of assigned accounts with the Account Manager
Added 1 min ago
Assistant Information Systems Security Manager (A-ISSM)
Geo Owl
Fort Gordon, GA
We are currently seeking an Assistant Information Systems Security Manager (A-ISSM). This position is contingent on contract award, with an expected start date of January 1, 2027.
Added 1 min ago
D
Senior Manager, Pricing - REMOTE
Danaher
Fargo, ND · Coralville, IA
- $130,000 to $150,000 USD / year
…benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits…
Added 1 min ago
Key Account Manager
Danaher
San Francisco, CA
…benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits…
Added 2 mins ago
Employee Benefits Account Manager
Higginbotham
Corpus Christi, TX
Position Summary: The Account Manager position maintains a professional relationship with our clients through exceptional customer service. Account Managers are assigned a book of business…
Added 2 mins ago
MR
Case Manager
Mainspring Recovery
Dumfries, VA
- $50,000 to $65,000 USD / year
The Case Manager serves as the connector between clinical care, operations, external systems, and client continuity of care.
Added 2 mins ago
Manager, Lifecycle Sales
CIEE Inc
Remote, United States
The Manager, Lifecycle Sales is responsible for designing, implementing, and optimizing CIEE's alumni-to-college lifecycle strategy. This role owns the lifecycle systems, processes,…
Added 2 mins ago
Chief of Staff, Access, PSET
Autodesk
Remote, United States
…primarily an executive assistant, meeting coordinator, or technical program manager; its primary accountability is improving how the organization leads, aligns, decides, and…
Added 2 mins ago
Manager, Lifecycle Sales
CIEE Inc
Remote, United States
The Manager, Lifecycle Sales is responsible for designing, implementing, and optimizing CIEE's alumni-to-college lifecycle strategy. This role owns the lifecycle systems, processes,…
Added 2 mins ago
PE
Pension Accountant
Public Employees Retirement System
CA
- $7,529 to $9,352 USD / month
Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3…
Added 2 mins ago
Senior Project Manager
Evidence in Motion
San Antonio, TX
The Senior Project Manager, Accreditation & Academic Initiatives provides leadership and oversight to EIM's project management function supporting the academic team, ensuring consistent and…
Added 3 mins ago
Facilities Operations & Maintenance Manager
Boeing Aerospace Operations
Aurora, CO
Boeing is hiring a motivated Facilities Operations & Maintenance (O&M) Manager in Aurora, CO, on a government contract supporting mission‑essential facilities. The O&M Manager will ensure…
Added 3 mins ago
Facilities Operations & Maintenance Manager
Boeing Aerospace Operations
Las Cruces, NM
Boeing is hiring a motivated Facilities Operations & Maintenance (O&M) Manager in Las Cruces, NM, on a government contract supporting mission‑essential facilities. The O&M Manager will…
Added 3 mins ago
Classified Cloud Senior Manager **Sign on Bonus Potential**
The Boeing Company
Hazelwood, MO
The Boeing Company is currently seeking a Classified Cloud Senior Manager to join the team in Hazelwood, MO.
Added 3 mins ago
Business Analyst, Finance (Sustain Analytics)
Mass General Brigham Incorporated
Remote, United States
Across the healthcare industry nationwide, hospitals and health systems face challenges to today’s approaches to expense management, as revenue growth has not kept pace with expense growth.…
Added 3 mins ago
FB
Senior Treasury Management Sales Officer
Fulton Bank
Parsippany, NJ · Bridgewater, NJ
- $114,100 to $190,100 USD / year
…that impact treasury management. Maintain proficiency in CRM systems, documenting sales activities and customer insights. Duties will also include participating in monthly staff and sales…
Added 4 mins ago
Regional Vice President - Insurance (Texas, New Mexico, Louisiana)
RiverSource Distributors
Remote, United States
…role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k),…

Secur-Serv

Help Desk Operations Manager

Remote, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. This is a client-facing position with daily interaction involving customer satisfaction, scheduling, escalation, and relationship building.

ESSENTIAL RESPONSIBILITIES

Customer Focus

Work customer tickets as needed/available.
Assist technicians with technical or customer needs.
Maintain scheduled ticket status and scheduled service calls.
Follow-up as first Point of Contact for negative ticket survey response.

Project Management

Monitor all active Help Desk tickets to ensure quality.
Watch Service Level Agreement for all technicians.
Watch communication metric for all technicians.
Move/escalate tickets for technical or availability resolution.
Move/escalate tickets to meet service level agreements.
Assist in inter-department ticket assignment.
Balance Help Desk technician workload
Schedule / dispatch Field Service tickets and coordinate materials
Provide first Point of Contact for Field Service escalation.

Management of Staff

Build team cohesion and best-in class customer support culture and foster a positive and energetic high-performing team coaching.
Plans, directs, and coordinates the efforts of assigned staff members toward attainment of goals and objectives.
Develops staff.
Provides advice and guidance to staff regarding client relationships and projects.
Identifies developmental and growth opportunities for staff members.
Ensures appropriate training is provided to staff.
Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participates in the selection process for new employees to ensure adequate staffing.
Manage team members to achieve all goals while following all corporate policies and procedures.
Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Provide consistent clear communication and direction to the operations staff and management.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Prepare and conduct periodic performance reviews.

Administration

Implements and sustains process improvement.

REQUIREMENTS

Education / Experience

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring, training, and performance management.
Basic understanding of project management principles to oversee help desk initiatives.
Ability to develop training programs and materials for help desk staff.
Experience in managing budgets and controlling costs related to help desk operations.
Proficiency in generating and analyzing reports to track help desk performance and identify areas for improvement.

Skills

Understanding of IT systems, networks, and hardware/software troubleshooting and proficiency in using MS Office applications.
Ability to handle customer issues professionally and efficiently.
Capacity to identify, analyze, and resolve complex technical issues.
Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities effectively.

Other Requirements

Be part of On-Call rotation

PREFERRED SKILLS/EXPERIENCE

Familiarity with ITIL (Information Technology Infrastructure Library) practices for service management.
Experience in managing relationships with external vendors and service providers

PHYSICAL DEMANDS/WORKING CONDITIONS

Extended use of computer monitor
General office environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

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