Jobs in the United States

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Added 1 min ago
Senior Program Manager
onsemi
Allen, TX
onsemi is seeking a Senior Program Manager for New Product Development to join our growing team. This group is responsible for development of power management products including DC-DC,…
Added 1 min ago
K
Program Manager, Professional Services
Katmai
Remote, United States
- $120,000 to $150,000 USD / year
· Interprets complex client requirements and interacts closely with the client and subordinates to prepare project presentations, plans, procedures and proposals.
Added 2 mins ago
Technical SME
Essintial Enterprise Solutions
Remote, United States
Reports to: Comcast Program Manager (SME Team).
Added 2 mins ago
PH
Sonographer-Certified, Full-Time, Nights
Prisma Health-Upstate
Easley, SC
- Full-time
…thinking. Demonstrations knowledge and skill to troubleshoot complex studies. Assists other sonographers with complex studies that require a higher skill level. Able to troubleshoot…
Added 4 mins ago
Property Manager
IDP Properties
Douglasville, GA
The Property Manager reports directly to the Regional Manager. The Property Manager is responsible for the entire on-site operation of the complex. The Property Manager report to work at…
Added 4 mins ago
Diesel Mechanic
REPUBLIC SERVICES OF PENNSYLVANIA, LLC
York, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
Added 4 mins ago
Diesel Mechanic
BFI WASTE SERVICES OF PENNSYLVANIA, LLC
West Grove, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
Added 4 mins ago
ES Field Project Manager
REPUBLIC EES, LLC
Lancaster, PA
Works with Operations Manager and General Manager to ensure annual budgets are being met.
Added 5 mins ago
Architecture - Sr Project Manager - Healthcare
HOK
Houston, TX
We are currently seeking a Senior Architectural Project Manager with a focus on Healthcare to join our dynamic practice in Houston. This role involves two key responsibilities. The first is…
Added 7 mins ago
Senior Data Engineer - Microsoft Fabric
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world - gaining hands-on experience across projects, technologies, and…
Added 8 mins ago
N
Director of Asset Management (Client Facing)
Newmark
NY
- $200,000 to $500,000 USD / year
Oversee the hotel operations and relationship with the flag and manager, including budget, performance review, capital planning, and management agreement matters
Added 10 mins ago
FH
Medical Assistant-Oncology & Hematology- Emergency Relief
Frederick Health
Frederick, MD
- $20 to $27.77 USD / hour
Assists physicians during examinations, routine medical procedures and complex medical procedures.
Added 10 mins ago
FH
Supervisor, Assessment RN
Fallon Health
Worcester, MA
- $118,000 to $125,000 USD / year
…insurance programs - including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly) - in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter…
Added 10 mins ago
Customer Support Specialist
EF \/ Hult
Denver, CO
Seamlessly escalate complex issues to the appropriate Cultural Care department for timely resolution.
Added 11 mins ago
Senior Cost Manager / Quantity Surveyor - Life Sciences Construction
Turner & Townsend
Charlottesville, VA
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support the successful delivery of complex Life Sciences construction projects. Acting as the key…
Added 11 mins ago
Contract Manager
Zachry Group
Terrell, NC · Charlotte, NC
Working as part of the Project Controls Function, and through the Project Management Team (PMT), the Contract Manager takes a lead role in managing and influencing the commercial,…
Added 13 mins ago
SO
Senior Quality Program Manager – Capital Projects
System One
Amarillo, TX
- $93 USD / hour
Position: Senior Quality Program Manager – Capital Projects
Added 14 mins ago
Area Director of Culinary Operations - JRK! and Mangrove
Shopping Center Management d b a Turnberry Associates
Aventura, FL
Maintain ready-now successors for every Kitchen Manager and General Manager and ensure every cook is trained on new items before launch.
Added 14 mins ago
FN
Policy Manager, The States Forum
Future Now
Remote, United States
- $82,000 to $87,000 USD / year
The Policy Manager will support the development of TSF’s policy and idea products and manage the day-to-day operation of our fellows program. Reporting to the Senior Director of Policy,…
Added 15 mins ago
HR Risk & Compliance Manager
Pantherx Specialty LLC
Remote, United States
The HR Risk & Compliance Manager serves as PANTHERx's subject matter expert for employment compliance, employee relations governance, and workforce risk management. This role leads the…
Added 16 mins ago
Senior Project Manager (Ground Up)
JRM Construction Management, LLC
Miami, FL · Boca Raton, FL
The Senior Project Manager is responsible for directing, developing, and mentoring project staff while ensuring projects are delivered safely, on schedule, within budget, and in accordance…
Added 16 mins ago
Medical Assistant
CENTRAL FLORIDA FAMILY HEALTH CENTER INC
Sanford, FL
Maintains a transparent, effective relationship with the Clinical Manager, Center Manager and Laboratory Manager in addition to supporting the organization’s activities
Added 17 mins ago
Home Health Physical Therapist Assistant-Per Diem
CenterWell
Albany, TX
As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the comfort of their homes. By…
Added 17 mins ago
Senior Business Development Manager
KBR Wyle Services, LLC
Beavercreek Township, OH
The Senior Business Development Manager will serve as the Capture lead within KBR’s business development organization. Customers include a broad selection of United States Air Force and…
Added 17 mins ago
CB
Senior Client Solutions Manager
Canon Business Process Services, Inc.
Remote, United States
- $155,000 USD / year
The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment,…

Secur-Serv

Help Desk Operations Manager

Remote, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Maine, Illinois, Virginia, Connecticut, DC, Vermont, or New Jersey.

POSITION SUMMARY

The Help Desk Operations Manager is responsible for quality and customer experience with our Managed IT Help Desk. The role requires management of support tickets, workflows and team collaboration with Help Desk technicians and managers in a fast-paced, technical environment. This is a client-facing position with daily interaction involving customer satisfaction, scheduling, escalation, and relationship building.

ESSENTIAL RESPONSIBILITIES

Customer Focus

Work customer tickets as needed/available.
Assist technicians with technical or customer needs.
Maintain scheduled ticket status and scheduled service calls.
Follow-up as first Point of Contact for negative ticket survey response.

Project Management

Monitor all active Help Desk tickets to ensure quality.
Watch Service Level Agreement for all technicians.
Watch communication metric for all technicians.
Move/escalate tickets for technical or availability resolution.
Move/escalate tickets to meet service level agreements.
Assist in inter-department ticket assignment.
Balance Help Desk technician workload
Schedule / dispatch Field Service tickets and coordinate materials
Provide first Point of Contact for Field Service escalation.

Management of Staff

Build team cohesion and best-in class customer support culture and foster a positive and energetic high-performing team coaching.
Plans, directs, and coordinates the efforts of assigned staff members toward attainment of goals and objectives.
Develops staff.
Provides advice and guidance to staff regarding client relationships and projects.
Identifies developmental and growth opportunities for staff members.
Ensures appropriate training is provided to staff.
Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participates in the selection process for new employees to ensure adequate staffing.
Manage team members to achieve all goals while following all corporate policies and procedures.
Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Provide consistent clear communication and direction to the operations staff and management.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Prepare and conduct periodic performance reviews.

Administration

Implements and sustains process improvement.

REQUIREMENTS

Education / Experience

High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring, training, and performance management.
Basic understanding of project management principles to oversee help desk initiatives.
Ability to develop training programs and materials for help desk staff.
Experience in managing budgets and controlling costs related to help desk operations.
Proficiency in generating and analyzing reports to track help desk performance and identify areas for improvement.

Skills

Understanding of IT systems, networks, and hardware/software troubleshooting and proficiency in using MS Office applications.
Ability to handle customer issues professionally and efficiently.
Capacity to identify, analyze, and resolve complex technical issues.
Strong verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities effectively.

Other Requirements

Be part of On-Call rotation

PREFERRED SKILLS/EXPERIENCE

Familiarity with ITIL (Information Technology Infrastructure Library) practices for service management.
Experience in managing relationships with external vendors and service providers

PHYSICAL DEMANDS/WORKING CONDITIONS

Extended use of computer monitor
General office environment

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

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