Customer Service Representative I

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Reports To The CSR I will report to Store Manager Job Overview Customer Service Representative staff perform basic customer service functions, from checking out customers as a cashier to assisting with product selections throughout the store. CSR staff will also assist with keeping the store maintained, clean, organized and safe. Responsibilities and Duties Provide a bullet point list of the responsibilities and duties of this job.

• Counts cash in drawer at opening and closing of the day.
• Operates cash register, makes change, and issues receipts to customers.
• Issues refunds or credit, as necessary.
• Interacts in a positive manner with customers in person and on the phone; assists with questions regarding merchandise, location of merchandise in store, pricing and store promotions.
• Records purchase orders, inventory condition, etc.
• Refers store credit applications and bad checks to Store Manager.
• Assists in the preparation of the store and product displays.
• Maintains store environment, including doors, floors, windows, ceiling, restrooms and workstations. Cleans and dusts products and displays.
• Attends and participates in all company-sponsored training programs as required.
• All other duties assigned.

Qualifications

Education: High school diploma or general education degree (GED).

Experience: Six (6) months to one (1) year of customer service experience or equivalent.

Skills, Knowledge and Abilities:

• Ability to read and write.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to carry out detailed but uninvolved written or oral instructions.
• Good interpersonal, communication and customer service skills.
• Knowledge of building materials desirable.
• Ability to operate Epicor Point of Sale (POS) System.

Physical Demands:

• Ability to stand and walk.
• Manual dexterity.
• Ability to talk and hear.
• Ability to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.