Overview of Position This position’s responsibility, under general direction, is to assist in designing major sections of the enterprise client management environment including back-end management functions and unifying client management processes and practice across the district. This position differs from others in its class by the complexity of system and applications/scope on which it works and the amount of guidance it requires.
Function as part of a cohesive client management team including actively sharing ideas, participating in meetings, staying current with applicable technology developments and trends, cross-training with other team members, and thinking creatively.
A technical test may be administered at our JSCEE office. Essential Functions 25%
- Plans and implements software/hardware and network systems to facilitate efficient management of client systems including Windows, Mac, iOS, and others with a focus on increasing proactivity, automation, and efficiency.
10%
- Plan and implement standard client management processes to be used across the whole district.
5%
- Provide technical support, troubleshooting, and solutions for more complex and larger scale client technical issues or problems.
25%
- Perform client management tasks such as configuring and sustaining client, management systems, automation, application packaging, optimizing, computer policy editing, patch management, login scripts, and software distribution.
20%
- Work on individual and team projects, including organizing or leading projects as assigned.
5%
- Document and communicate changes, solutions, and progress effectively to field support, Tech Line, team members, and other relevant parties
4%
- Provide direction, guidance, resources, and training for field support and others about client management processes.
3%
- Maintain documentation of configurations and other items as appropriate.
3%
- Work collaboratively with the field support, Telecom, System Ops, and others as needed.
OTHER FUNCTIONS:
- May perform related duties consistent with the scope and intent of the position.
DISTRICT-WIDE CORE COMPETENCIES:
Collaboration Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
- Is seen as a team player who encourages efficient and effective collaborations.
- Works skillfully in difficult situations with both internal and external groups.
- Represents his/her own interests while being open-minded to other groups.
- Builds respectful and productive relationships internally and externally.
Getting Results (Action Oriented) Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.
- Demonstrates a strong sense of urgency about solving problems and getting work done.
- Focuses on achieving the goal even in the face of obstacles.
- Assumes responsibility for starting and finishing work with minimal supervision.
- Strives for new levels of performance.
Decision Quality & Problem Solving Uses analysis, wisdom, experience and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.
- Weighs the consequences of options before making a decision.
- Applies appropriate criteria to situations for the purpose of making decisions.
- Displays self-confidence in own judgment.
- Focuses in the facts and solutions instead of opinions and problems.
Integrity Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
- Deals with people and situations in an honest and forthright manner.
- Represents information and data accurately and completely.
- Represents the confidentiality of information and concerns shared by others.
- Takes ownership if a mistake is their own and does not blame others.
Accountability Holds self and others accountable for measurable high-quality, timely and cost-effective results; determines objectives, sets priorities and delegates work; accepts responsibility for mistakes; complies with established control systems and rules.
- Takes responsibility and action as if the risks (financial or otherwise) are his or her own.
- Holds individuals and team accountable for their actions and results.
- Initiates action even if outcome is uncertain and is willing to accept the consequences of failure.
- Aligns own activities and priorities to meet broader organizational needs.
- Demonstrates courage and confidence in his or her own ability.
RELEVANT COMPETENCIES:
Functional / Technical Skills Possesses required functional and technical knowledge and skills to do his or her job at a high level of accomplishment; demonstrates active interest and ability to enhance and apply new functional skills.
- Understands the technical aspects of the job and keeps up-to-date on key technical or functional aspects of the job.
- Applies appropriate technical/functional knowledge to address situations in a timely manner.
- Thinks of ways to apply new developments to improve organizational performance.
- Shares expertise and skills with others when appropriate.
Technical Learning Quickly learns and integrates new technical skills and knowledge; seeks out avenues to enhance technical knowledge.
- Picks up and integrates technical skills quickly.
- Recognizes trends and effectively prepares for changes.
- Seeks out opportunities to advance one's learning in relevant technical disciplines.
Time Management Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.
- Focuses his/her efforts on the most important priorities.
- Uses time effectively and efficiently.
- Handles multiple-tasks effectively and efficiently.
- Values other people's time.
Interpersonal Skills Is warm and easy to approach; builds constructive and effective relationships; uses diplomacy and tact to diffuse tense situations; has a style and charm that immediately puts others at ease and disarms hostility.
- Relates well with others
- Builds constructive and effective relationships.
- Considers and responds appropriately to the needs and feelings of different situations.
- Is tactful, diplomatic and demonstrates consistency and fairness.
KNOWLEDGE, SKILLS & ABILITIES:
- Design, planning, and operation of client management systems, processes, and tools.
- High level of technical expertise in one or more client operating systems (Windows, Mac, iOS)
- Proficient in one or more scripting languages
- Understanding of TCP/IP communications and troubleshooting
- Able to examine current environment and practices and find ways to improve and be more efficient.
- Problem solving and troubleshooting skills.
- Communication skills
- Working in a team environment.
Desired
- Knowledge and experience with SCCM or similar, Filewave or other MDM, OS X Management, and GPOs.
- Familiar with SEP, WSUS, SQL/WMI, Student Information Systems, XML, Software and OS Deployment techniques
- Extensive knowledge of scripting languages. Primarily Powershell, VBS, KIX, UNIX Shell
Typical Qualifications
EDUCATION/EXPERIENCE:
A typical way to obtain the knowledge and abilities would be:
Two (2) to four (4) years of related technical experience required; demonstrated experience showing a high level of technical skills and problem solving; one (1) year of client management related experience is preferred; Bachelor’s degree in computer science or related field or completion of equivalent training; equivalent work experience may substitute for the education requirement on a year-for-year basis; or an equivalent combination of education and experience.
Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the work will be considered.
Certification & Licences Applicable certifications are a plus
CLEARANCES:
Criminal Justice fingerprint and background check
Benefits
Seattle Public Schools benefits are administered by the Washington State Healthcare Authority (HCA) under the School Employees Benefits Board (SEBB). Click HERE for an overview of available benefit options. Eligibility for benefits is determined by the number of hours employees are anticipated to work during the school year (September 1 through August 31). Any employee who is scheduled to work 630 hours or more in a year is eligible for benefits.
Salary Schedule Please find the salary schedule associated with this role and others like it HERE.
