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Part-Time Sales Associate - Famous Footwear
Famous Footwear
Chicago, IL
- Part-time
…and seek feedback to improve your skillset and further your professional…
Added 1 min ago
GA
Occupational Therapy Assistant (COTA)
Genesis Administrative Services
Portage, MI · Kalamazoo, MI
- $26 to $33 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added 2 mins ago
AR
Senior Financial Manager (FMS)
Applied Research Solutions
Bedford, MA
- $138,000 to $150,000 USD / year
Support the development of program-specific funds management documentation and financial control models for decision-making.
Added 2 mins ago
Program Manager
Govcio LLC
United States
Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs.…
Added 2 mins ago
A
Mgr-Care Management Performance Optimization (Full-time Remote, North Carolina Based)
Alliance
Morrisville, NC
- $91,192 to $116,270 USD / year
- Full-time
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Added 3 mins ago
LA
Compensation & Benefit Specialist
Lamar Advertising
BATON ROUGE, LA
- $55,000 to $65,000 USD / year
Lamar's Corporate Office is now hiring a new Compensation + Benefits professional! The Compensation & Benefits Specialist plays a key role in designing, administering, and optimizing…
Added 4 mins ago
Practice Manager
Intermountain Health
American Fork, UT
The practice manager is typically responsible for and collaborates with 5 to 13 Physicians and/or APPs and 12-30 Caregivers and oversees approximately 1 to 4 clinics. They could potentially…
Added 4 mins ago
Business Analyst - Technical - Senior
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Murray, UT
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Territory Executive - Illinois
PagerDuty
Salt Lake City, UT
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Project Manager III- Asset Integrity
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Rehab Care Coordinator
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Added 4 mins ago
AT
Senior Technical Program Manager
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Salt Lake City, UT
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 4 mins ago
Manager Strategic Risk Adjustment Programs
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Salt Lake City, UT
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 4 mins ago
Project Analyst (SETA 2)
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Alexandria, VA
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Principal Aftermarket Technical Product Manager
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Added 5 mins ago
Senior Broker Relationship Manager - Small Commercial
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…distribution channel alignment with business needs and effective development and administration of compensation…
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? Professional Development Opportunities- Participate in training programs, workshops, and conferences.
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Lead Academic Program Manager (Department Chair) - Cyber Sec
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Traveling Community Manager
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Wilkes-Barre Township, PA · Nanticoke, PA · Wilkes-Barre, PA · Scranton, PA · Fredericksburg, PA · hamburg, PA · Bethlehem, PA · Exeter, PA · Bellefonte, PA
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Added 7 mins ago
Utilization Manager
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…comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs…
Added 7 mins ago
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SNBC Care Coordinator Social Worker or Case Manager
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- $31.83 to $43.39 USD / hour
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Added 7 mins ago
Area I_Kindergarten Teacher (Woodward Elementary) 2026-2027
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…learning to fulfill the requirements of the district's curriculum program and show written evidence of preparation, as…
Added 8 mins ago
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Community Outreach Coordinator Part Time
DISCOVERY CHILDRENS MUSEUM
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- $20 to $21 USD / hour
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Participate in Training & Development: Attend professional development sessions and stay current on best practices in science education.
Added 9 mins ago
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Senior Digital Design Specialist (BIM)
AECOM
Denver, CO
- $95,000 to $125,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 9 mins ago
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Mining Sector Project Manager
AECOM
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SDI Inc

Customer Success Manager

Bentonville, AR, United States

Pay Range: $75,000 - $100,000

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Job details

Pay: Pay Range: $75,000 - $100,000
Experience: 5+ years of client management experience, including knowledge of source to pay, product sourcing, e-commerce, catalog management.
Posting language: English
Posted: Nov 6, 2026

Original job description

Customer Success Manager

Location: Bentonville, AR (Onsite)

Travel: Up to 20%

Pay Range: $75,000 - $100,000

Position Overview

SDI is seeking a highly motivated Customer Success Manager to serve as the primary operational liaison between SDI and customers. This role is responsible for ensuring customer satisfaction, driving adoption of platforms, and delivering exceptional service across facilities maintenance and procurement operations. The Customer Success Manager will act as a trusted advisor, business partner, and escalation point while coordinating cross-functional teams to ensure the successful delivery of SDI's products, services, and contractual commitments.

This position combines strategic customer success, business process optimization, operational support, product adoption, and program management. The successful candidate will build strong customer relationships, identify improvement opportunities, lead issue resolution efforts, and drive continuous enhancement of client experience.

Key Responsibilities

Customer Relationship Management

Serve as the primary day-to-day client contact and trusted advisor for customer stakeholders.
Develop strong relationships with facilities leadership, service providers, procurement teams, and SDI internal partners.
Communicate service performance, operational risks, project updates, and recommendations to both client and SDI leadership.
Facilitate customer meetings, business reviews, and executive presentations.

Customer Success & Operational Excellence

Ensure successful adoption and utilization of platforms
Act as the customer advocate within SDI, driving resolution of operational challenges and identifying opportunities for improvement.
Monitor customer health, service levels, support trends, and platform adoption metrics.
Develop action plans to improve customer experience, efficiency, compliance, and business outcomes.

Product Adoption, Training & Change Management

Deliver training programs, user guides, knowledge articles, and adoption initiatives.
Supports change management efforts for new releases, system enhancements, and process changes.
Coordinate User Acceptance Testing (UAT) activities and ensure business readiness for deployments.
Gather customer feedback and translate business needs into actionable recommendations for product teams.

Business Process Improvement

Analyze customer workflows, identify opportunities to improve operational processes, and drive continuous improvement initiatives through customer feedback, and data-driven insight.
Document business requirements and partner with internal teams to implement enhancements.
Distinguish between process, training, data, and system-related issues and develop appropriate corrective actions.

Issue Resolution & Service Delivery

Coordinate the investigation and resolution of ordering, inventory, supplier, catalog, access, workflow, and integration issues.
Partner with support, sourcing, engineering, product, and operational teams to resolve customer-impacting issues.
Manage escalations through resolution while ensuring timely communication and customer follow-up.

Reporting & Program Management

Prepare customer-facing presentations and executive-level reporting packages.
Coordinate multiple projects and initiatives while ensuring alignment with strategic goals.

Qualifications

Required

Bachelor's degree in Supply Chain Management, Operations Management, Engineering, Information Systems, or equivalent professional experience.
5+ years of client management experience, including knowledge of source to pay, product sourcing, e-commerce, catalog management.
3+ years in a customer-facing role managing enterprise or strategic accounts.
Experience working with SaaS applications, enterprise software platforms, ERP systems, or digital supply chain solutions.
Proven ability to analyze data, identify trends, and drive business improvements.
Advanced Microsoft Office skills, including Excel and PowerPoint.
Excellent written, verbal, presentation, and relationship management skills.
Ability to work independently and effectively within a cross-functional matrix organization.

Who are we?

At SDI, we’re proud to help essential organizations across North America compete more effectively in a challenging global marketplace – and keep our economy moving. We do this by thinking differently, questioning conventional wisdom, and constantly challenging the status quo. We’re evolving the way leading manufacturers, multi-site retailers, and higher education think about their maintenance, repair, and operations (MRO) strategies – the critical supply chain of parts, materials, equipment, and consumables necessary to keep plants and facilities operating safely and productively. Every day, we help companies eliminate waste, minimize risk exposure, and stay competitive on an ever-changing world stage.

Why work for SDI?

The Philadelphia Inquirer named us a Top Workplace in 2023! Additionally, we pride ourselves on taking care of our employees. Here are some of the benefits we offer:

Health insurance (medical, dental and vision).
Training and development opportunities – 2023 winner of the People Accelerator award.
Vacation, wellness days, pet bereavement days and 12 paid holidays.
401K with a company match.
Tuition reimbursement.
Student loan repayment assistance.
Reimbursement for safety shoes.
Discounted tickets to a variety of different vendors.

The pay range for this bonus-eligible role is USD $75,000 - $100,000 annually. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

EEO

SDI is proud to be an equal opportunity employer committed to inclusion and diversity. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation for any part of the employment process, please let us know by contacting us at hr@sdi.com. SDI participates in the E-Verify program.

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