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Senior Manager, Benefits
PEAK6 Services LLC
Chicago, IL
The Manager partners with HR leadership, internal stakeholders, benefits brokers, insurance carriers, and third-party administrators to oversee program delivery, evaluate recommendations,…
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Shift Manager
Jimmy John's
Ann Arbor, MI
As a Shift Manager, you will assist in managing restaurant operations while providing exceptional customer service. You will also help train team members to provide outstanding product…
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Sr Learning Manager
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MA
The Cengage Work Editorial and Learning Team develops a content and program investment strategy specific to the Healthcare and Trades portfolio. This strategy sets the global standard for…
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CF
Youth Residential Nurse - Part-Time
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- $35 USD / hour
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CO
Assistant City Manager
City of Puyallup
Puyallup, WA
- $179,148 to $229,344 USD / year
Depending upon qualifications, the salary range for the Assistant City Manager is $179,148 - $229,344 annually (2027 rate). The City of Puyallup provides a comprehensive and highly…
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XE
Manager, Project Controls
Xcel Energy Services Inc
Denver, CO
- $112,200 to $159,400 USD / year
Standard Operations Position. Provides strategic leadership while directing program and project management activities for selected, highly complex projects, which may impact operations,…
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Manager - Inventory
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Manassas, VA · Richmond, VA · Dallas, TX · Orlando, FL · Glenview, IL · San Diego, CA
As the Manager - Inventory, you will be responsible for oversight and management of inventory for assigned locations to optimize investment while providing high-level service to customers.
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Business Intelligence Specialist
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Fort Myers, FL
Continuous Development: Benefit from our NCCER certified in house and online training that equips you with the skills needed to advance in your career.
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SS
Experiential Producer
SkyWater Search
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- $60,000 to $80,000 USD / year
…solving production challenges, and takes pride in seeing a program come together from start to finish. Reporting to the Group Production Manager, this individual will own and manage…
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IC
CASE AIDE - PUBLIC HEALTH
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- $24.06 to $31.06 USD / hour
The hiring manager requires applicants to fully complete all sections of the online application, including the Work Experience and Education section(s), and attach a resume.
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Global Key Account Manager
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Blue Bell, PA, PA
Promptly report all accidents, incidents, and hazards to EHS Representatives or Manager/ Supervisor. When necessary, give priority to eliminating the hazard
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HS Head Boys Baseball Coach (Reinstatement) - Roosevelt
Des Moines Public School District
DES MOINES, IA
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HS Girls Soccer Head Coach (Reinstatement) - Roosevelt
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Des Moines Public School District
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Des Moines Public School District
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HS Head Boys Tennis Coach (Reinstatement) - Roosevelt
Des Moines Public School District
DES MOINES, IA
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Community Health Patient Navigator
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…Community Health Network. This position typically reports to a Manager within the Community Health Network’s ER Navigation Program and/or Inpatient Navigation Program.Job…
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Training Coordinator
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AA
LVN (64067)
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Senior Lead Field Marketing Manager
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The Senior Lead Field Marketing Manager (FMM) serves as a strategic partner to Enterprise Sales, responsible for developing and executing integrated field marketing plans that accelerate…
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Berkeley, CA
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SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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