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Senior Product Manger - Technical
US: Mastercard Technologies, LLC
O'Fallon, MO
The Data & Analytics program is seeking a Senior Product Manager - Technical, to lead the localization and modernization of its Transaction Lookup Services (TLS) platform. TLS provides…
Added 1 min ago
AA
Team Lead - Application Development
ARI Automotive Rentals Inc
Remote, United States
- $105,050 to $149,700 USD / year
Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
Added 2 mins ago
Product Line Manager – Mobile Core Service Assurance
VIAVI Solutions
United States
VIAVI Solutions is seeking a strategic and highly technical Product Line Manager (PLM) to join our Automated Mobility Solutions (AMS) business unit, specifically owning the evolution of the…
Added 2 mins ago
Aircraft Manager II
Airbus Americas, Inc.
Mobile Area, AL
Airbus Americas, Inc is looking for a Aircraft Manager II to join our team based in Mobile, AL.
Added 3 mins ago
Alliance Sales Executive, Associate Director, SAP - Financial Services
EY
Philadelphia, PA · Stamford, CT · Hoboken, NJ · Charlotte, NC · Jericho, NY · Boston, MA · Iselin, NJ · New York, NY
SAP Business Technology Platform and SAP Integration Suite for application extension, workflow automation, integration, and process orchestration
Added 6 mins ago
SD
Electro-Optical Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $126,000 to $200,000 USD / year
…you will lead and support the architecture, design, modeling, integration, and calibration of advanced visible and infrared (EO/IR) payloads for military and civil space applications. The…
Added 7 mins ago
Pharmaceutical Sales - Associate Territory Manager-ASHEVILLE EAST NC CMH
Lilly
Asheville, NC
The Territory Manager will be accountable for account-based selling to health care providers (HCPs) who prescribe and influence the treatment for the disease states represented in the Lilly…
Added 7 mins ago
Pharmaceutical Sales - Associate Territory Manager-Asheville West NC CMH
Lilly
Asheville, NC
The Territory Manager will be accountable for account-based selling to health care providers (HCPs) who prescribe and influence the treatment for the disease states represented in the Lilly…
Added 7 mins ago
Senior Systems Engineer (Sentinel Future Capabilities Requirements)
Systems Planning and Analysis
Ogden, UT
The Senior Systems Engineer supports the Program Manager in the execution of program duties. The role provides highly technical expertise and guidance in solving complex hardware/software…
Added 7 mins ago
Prior Authorization Clinical Pharmacist
Elevance Health
Winston Salem, NC · Durham, NC
…autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if…
Added 7 mins ago
Quantitative Model Analyst 3
U.S. Bank
Charlotte, NC
· Business requirements for model integration
Added 7 mins ago
AI Governance, Security & Compliance Manager
Hagadone Media Group
Coeur d'Alene, ID
The AI Governance, Security & Compliance Manager is responsible for leading Hagadone Corporation's enterprise AI governance, cybersecurity governance, risk management, and compliance…
Added 9 mins ago
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Senior Facilities Service Manager - Mechanical (Abilene, TX)
Oracle
Abilene, TX
- $126,200 to $264,100 USD / year
As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of…
Added 9 mins ago
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Special Projects Manager- Data Centers (ONSITE: Shackelford County, TX)
Oracle
Abilene, TX
- $102,300 to $209,500 USD / year
As a Special Project Manager, Data Center Facilities Remediation Projects, you will lead the execution of complex remediation, upgrade, and retrofit projects across OCI’s mission-critical…
Added 9 mins ago
O
Senior Facilities Service Manager - Mechanical
Oracle
Abilene, TX
- $126,200 to $264,100 USD / year
As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of…
Added 9 mins ago
O
Senior Facilities Service Manager - Mechanical (ONSITE LOCATION: SHACKELFORT COUNTY, TX, RELOCATION PROVIDED)
Oracle
Abilene, TX
- $126,200 to $264,100 USD / year
As Senior Facilities Service Manager – Mechanical, you will lead the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of…
Added 10 mins ago
Electrical Engineering Manager 60 Hz
GE Vernova Hitachi Nuclear Energy Americas LLC
Remote, United States
The Firstline Engineering Manager (FEM) – Plant Electrical Systems 60 Hertz Variant will provide leadership to a diverse, global team of dedicated engineers responsible for the systems…
Added 11 mins ago
Manager, Software Engineer Student LifeCycle Services
Access Education Services, LLC
Salt Lake City, UT
The Software Engineering Manager will provide technical leadership, vision, direction, and mentoring for the software engineering team. This individual will manage a team of personnel who…
Added 11 mins ago
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Integrated Master Schedule (IMS) Manager
Guidehouse Inc.
VA
- $113,000 to $188,000 USD / year
Managing schedule integration across multiple stakeholders, workstreams, and program offices to ensure alignment with program objectives and delivery milestones.
Added 11 mins ago
Enterprise Solution Architect
TISTA Science and Technology Corporation
Remote-United States
The ESA leads the sustainment and modernization of legacy business applications, inventory systems, procurement systems, financial management integrations, enterprise data capabilities, and…
Added 12 mins ago
Agile Release Manager – TS/SCI CI Poly
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Chantilly, VA
Experience supporting Agile release management, software delivery coordination, systems integration, or enterprise IT program execution.
Added 14 mins ago
Senior Manager Mechanical Engineering
RTX
United States
Raytheon’s Vision Systems and Electronic Warfare Center is seeking a Senior Manager, Mechanical Engineering to lead and manage a talented team of 12-15 mechanical engineers.
Added 14 mins ago
Principal Mechanical Engineering Lead
RTX
United States
…location. The candidate will perform mechanical design, test, integration and documentation tasks for RF (Radio Frequency) systems and sub-systems, including antennas, radomes, sensors,…
Added 14 mins ago
Effector RF Mechanical Section Lead
RTX
United States
…the full development lifecycle of RF products. Depending on program needs, you may contribute through hardware design, technical leadership, supplier management, requirements development,…
Added 14 mins ago
Sr. Engineer, Captive Flight Test Lead
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Perform integration, verification, and field qualification testing to ensure the system under test performs according to specifications/requirements. This includes lab testing, van testing,…

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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