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Physician Extender/Athletic Trainer | Orthopedics | Memorial Medical Group |Full-Time | $5,000 Sign-On Bonus
Memorial Health
Marysville, OH
- Full-time
…control; cleaning sanitizer according to scheduled maintenance program and keeping appropriate records; maintains office supplies by notifying Practice Manager when items are needed,…
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Business Unit Manager - Flares
Armtec Defense Technologies
East Camden, AR
The Business Unit Manager leads a team of Program Managers responsible for multiple production programs for defense and related applications with USG, international military and prime…
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Registered Nurse Case Manager
SouthEast Alaska Regional Health Consortium
Sitka, AK
Associate’s degree in Nursing from an accredited program.
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Regional Sales Manager
Crystal Clean
McClellan, CA
The Regional Sales Manager is responsible for leading and developing a team of Business Development Managers within an assigned geography to drive revenue growth across Industrial Services…
Added 1 min ago
Administrator
Regency, a Villa Center
Taylor, MI
Reviews reports and oversees the collection of Accounts Receivable by the Business Office Manager.
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Manager - Police and Security
WellSpan Health
Lebanon, PA
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the…
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Manager - Police and Security
WellSpan Health
Lewisburg, PA
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the…
Added 1 min ago
Assistant Director of Nursing (ADON)
Alden Lakeland Post-Acute Rehabilitation & Health Care
Chicago, IL
Submit Workmen’s Compensation forms (once reviewed) to the Business Office Manager within 24 hours after their occurrence.
Added 1 min ago
Environmental Services Director
Yona Solutions
Saint Paul, MN
The Environmental Services Manager plans, organizes, develops and directs the overall operation of the housekeeping and laundry department in a skilled nursing facility in accordance with…
Added 1 min ago
Dietary Aide
Yona Solutions
Traverse City, MI
Prepare meals under the supervision of a dietary manager or cook
Added 1 min ago
A
Senior Manager, CMC Dossier Management
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
The Program Manager, CMC Dossier Management assists with the development and oversight of Chemistry, Manufacturing, and Controls (CMC) strategic project plans to support CMC regulatory…
Added 1 min ago
AC
Regional Nurse Manager
ADVANCED CORRECTIONAL HEALTHCARE
Mankato, MN
- $100,000 to $105,000 USD / year
Added 1 min ago
AC
Regional Nurse Manager
ADVANCED CORRECTIONAL HEALTHCARE
Worthington, MN
- $100,000 to $105,000 USD / year
Added 1 min ago
COPY - Superintendent (Mission Critical)
Insight Global
Berwick, PA
…Responsibilities * Participate in the Planning Phase of the QC program by meeting with the QCS Team, the Project Manager and Superintendent to align project expectations for the Quality…
Added 1 min ago
Manager, Specialty Imaging Service - UPMC Somerset
UPMC
Somerset, PA
UPMC Somerset is seeking a Full-time Manager to support their Specialty Imaging Services!
Added 1 min ago
Regional Category Manager - Events & Sponsorships
SAP
Newtown Square, PA
We are seeking a highly experienced and strategic Regional Category Manager – Events & Sponsorships to join our Global Marketing Procurement team. In this senior role, you will drive…
Added 1 min ago
Program Support Lead - (Washington, D.C.)
Serco
Abbottstown, PA · Gettysburg, PA · Orrtanna, PA · New Oxford, PA
…has a wonderful opportunity for you! The Contractor Assistant Program Manager (Program Support Lead) will be on a dynamic team, supporting Team Submarine and the NAVSEA 05Z Program Office.…
Added 1 min ago
Registered Dietitian
Fresenius Medical Care
Middletown, PA
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 1 min ago
Quality Engineering Student Program
Stellantis
Auburn Hills, MI
This student program will follow an in-person model. Students will be based at the Stellantis Headquarters & Technology Center in Auburn Hills, Michigan. Students are expected to work 24…
Added 1 min ago
Global Family Manager - Large Gas Engines
Stellantis
Auburn Hills, MI
The Global Family Manager is responsible for overall program execution, directing cross‑functional teams in engineering, manufacturing, supply chain, purchasing, and supplier quality.…
Added 1 min ago
Nurse Assistant - MG4 Telemetry - Days
Trinity Health
Langhorne, PA
Appropriately seeks assistance of the Nurse Manager of designee for conflict resolution.
Added 1 min ago
Weekend Baylor Registered Nurse, Home Health Visits
BAYADA Home Health Care
Exton, PA
…with company match, direct deposit and employee assistance…
Added 1 min ago
Licensed Practical Nurse- Home Health Senior Living
BAYADA Home Health Care
Exton, PA
…with company match, direct deposit and employee assistance…
Added 1 min ago
Capacity Strategy Manager
C.H. Robinson
Conshohocken, PA
C.H. Robinson is looking to hire a Capacity Strategy Manager who will take the lead in designing smart, scalable capacity solutions for strategic and committed freight. In this role, you…
Added 1 min ago
Technical Intern - Cyber Security
Concurrent Technologies Corporation
Johnstown, PA
Current enrollment in an undergraduate degree program in Engineering, MIS/IT, Computer Science, Cybersecurity, or related technical field as a 4th Year/Senior.

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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