Jobs in the United States

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Added 6 mins ago
Senior Operations Manager
Atos
United States
Experience in a senior client-facing role such as Technical Account Manager, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
Added 7 mins ago
Data Engineer Senior - Data Modeling
PNC
Pittsburgh, PA · Birmingham, AL · Farmers Branch, TX · Phoenix, AZ · Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 7 mins ago
ALM Associate - Balance Sheet Analytics
PNC
New York, NY
Build and enhance scalable data, reporting, and BI infrastructure to improve the efficiency, transparency, and accessibility of CIO analytics.
Added 9 mins ago
Electrical Project Manager
Southern Industrial Constructors, Inc.
Hamlet, NC
Southern Industrial Constructors Inc. is seeking an experienced Electrical Project Manager to support a project based in Hamlet, NC. Must have 2-5 years of previous electrical industrial…
Added 9 mins ago
Quality Manager
VanTran Industries, Inc.
Waco, TX
Working cross-functionally with Engineering, Operations, Test, Sales, Program Management, Service, Supply Chain, and Manufacturing, the Customer Quality & Reliability Manager develops and…
Added 10 mins ago
Risk Manager
Turner & Townsend
Austin, TX
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 10 mins ago
K
IT Change Manager
Kforce
Remote, United States
- $60 to $70 USD / hour
Kforce has a client that is seeking an IT Change Manager in Long Island City, NY.
Added 10 mins ago
Digital Marketing Operations Manager
Avery Dennison
Dallas, TX
Avery Dennison is seeking a data-driven, strategically minded Digital Marketing Operations Manager to lead and optimize our internal digital marketing platforms, with a primary focus on…
Added 11 mins ago
Senior Engineer - Electrical
Qualus
Remote, United States
Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization,…
Added 11 mins ago
Software Development Manager, AWS Infrastructure, Data Center Systems, HostMonitoring
Amazon Data Services, Inc.
Seattle, WA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 11 mins ago
Sr. Construction Manager, Data Center Construction
Amazon Web Services, Inc.
Coyanosa, TX
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 11 mins ago
Project Controls Engineer
Vogel Bros. Building Co.
Lakeland, FL
Join our dynamic team as a Project Control Engineer and contribute to essential water and wastewater infrastructure projects across Florida. We are a reputable construction company…
Added 12 mins ago
Solution Advisor
Bechtel
Reston, VA
…jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner…
Added 13 mins ago
Sr. Manager, AI Management
University of Utah
Salt Lake City, UT
Senior Manager, Artificial Intelligence (AI) Management:
Added 14 mins ago
Dispatcher / Customer Service
CRH
Florence, AL
…provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic…
Added 14 mins ago
C
Production Team Member
CRH
Pleasanton, CA
- $28.72 USD / hour
…provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic…
Added 16 mins ago
Wastewater/Water Project Engineer
Apex Companies
Quincy, MA · Woburn, MA
This role is eligible for a $10,000 sign-on bonus, subject to the terms and conditions of the Company's sign-on bonus program.
Added 17 mins ago
HSE Manager
ENFRA LLC
Indiantown, FL
…years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies…
Added 18 mins ago
FSRM Project Manager
Torch Technologies, Inc.
Eglin AFB, FL
Torch Technologies is seeking a highly skilled Facilities Sustainment, Restoration, and Modernization (FSRM) Project Manager to support critical Civil Engineering initiatives that sustain…
Added 18 mins ago
Agile Coach
CACI
Remote, United States
As the Agile Coach for the JTMS program, you will be working closely with government leadership, RTEs, scrum masters, Agile teams and the entire ART to facilitate the ART events and assist…
Added 18 mins ago
GIS Analyst
Clay County Board of County Commissioners
United States
…Stormwater Utility and Municipal Separate Storm Sewer System (MS4) program. Responsibilities include stewarding stormwater infrastructure and outfall data; incorporating new-development…
Added 18 mins ago
Project Associate Manager
University of Michigan
Ann Arbor, MI
…compliance with university policies and best practices. Data infrastructure: Manage the Department's weekly and monthly data extraction, cleaning, and reporting cycle so that the Department…
Added 20 mins ago
Technical Manager; Bridge Technology
Michael Baker International
Des Moines, IA
Michael Baker International is seeking a Technical Manager, Bridge Technology to support the advancement of innovative technology solutions across the national Bridge Practice. As a member…
Added 20 mins ago
Electrical PE / EIT (Water Group)
McKim & Creed, Inc.
Raleigh, NC · Charlotte, NC · Wilmington, NC
…booster pump stations, or similar related municipal utility infrastructure. The Project Electrical Engineer will coordinate with the project manager, completing tasks within a specified…
Added 20 mins ago
CO
GIS and Technology Analyst
City of Durham
Durham, NC
- $34.97 to $54.2 USD / hour
…for solutions to today’s land-use, community planning, and infrastructure challenges. If you’re talented, creative and focused on serving the community, join our…

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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