Jobs in the United States

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Added 2 mins ago
Strategic Partner Development Lead, Social Impact
Google
Washington D.C., DC
As a Strategic Partner Development Manager, you'll open doors with potential partners, lead exploratory discussions and evaluate/develop business opportunities. You will lead…
Added 4 mins ago
Staff Engineer (Richmond)
Dominion Energy
RICHMOND, VA
The Staff Engineer – Regulatory Compliance provides engineering and technical support for the CVOW-C regulatory compliance program under the direction of the Regulatory Compliance Manager.…
Added 5 mins ago
Senior Systems Administrator
ExactCare Pharmacy, LLC
Remote, United States
Under the direction of the Manager, Servers & Storage, the Senior Systems Administrator serves as a senior technical authority responsible for maintaining, optimizing, and securing…
Added 7 mins ago
Business Unit Manager - Flares
Armtec Defense Technologies
East Camden, AR
The Business Unit Manager leads a team of Program Managers responsible for multiple production programs for defense and related applications with USG, international military and prime…
Added 8 mins ago
Technical Intern - Cyber Security
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Added 8 mins ago
Snr. Manager - RVI Replacement Eng.
Westinghouse Electric Company
Cranberry Township, PA
Added 10 mins ago
NN
Project Manager
NW Natural
Portland, OR
- $110,250 to $157,100 USD / year
Thorough knowledge of project and program management theories, models, and techniques for [information technology, construction, engineering] projects
Added 10 mins ago
Service Technician, Scottsdale
Lucid Motors
Scottsdale, AZ
…to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined…
Added 16 mins ago
Software Engineering Manager, AWS EKS
Amazon Development Center U.S., Inc.
Seattle, WA
Amazon's Elastic Kubernetes Service (EKS) is looking for a Software Engineering Manager for one of our infrastructure team that manages EKS compute products including EKS Auto and EKS…
Added 16 mins ago
Product Manager - Technical, AFT Outbound Flow
Amazon.com Services LLC
Bellevue, WA
As a Product Manager - Technical, you will own the product vision, strategy, and roadmap for systems that predict the state of downstream operations and make decisions in real time at the…
Added 16 mins ago
Technical Program Manager, Serviceability
Amazon Data Services, Inc.
Seattle, WA · Herndon, VA
We are seeking a Technical Program Manager to support serviceability for water systems across our data centers. Water quality management is a critical and fast-growing area of data center…
Added 16 mins ago
Security Operations Manager
Astraeus Operations LLC
UNAVAILABLE, VA
The SecOps Manager serves as an on-floor subject matter expert supporting Google Public Sector’s (GPS) 24/7/365 Tier 1 security operations in sovereign, classified, and controlled…
Added 16 mins ago
Systems Engineer
Astraeus Operations LLC
UNAVAILABLE, VA
…leveraging cutting-edge technology and take your career to the next…
Added 22 mins ago
Intern, Lab Engineering
Hill Phoenix, Inc.
South Chesterfield, VA · Chester, VA · Chesterfield, VA
We are looking for an Engineering Intern. Our Engineering Internships are project-based internships in development, controls, systems, testing, or operational. This role will assist…
Added 25 mins ago
Software Engineering Manager - Asset Management Group Technology
PNC
Pittsburgh, PA · Farmers Branch, TX · Lakewood, CO · Strongsville, OH · Phoenix, AZ
…opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Asset Management Group organization, you will be based in Pittsburgh, PA, Phoenix, AZ,…
Added 25 mins ago
KC
Customer Support Engineer
KLA Corporation
Rio Rancho, NM
- $27.46 to $46.69 USD / hour
…On Arrival (DOA). Attainment & Maintenance of Certification Level 3 in one program - Proficiency in systems level repair of one or more products within a family is…
Added 26 mins ago
Senior Global Solutions Architect
Five9
Remote, United States
Align closely with internal cross-functional stakeholders including Sales, Professional Services, Product, Engineering, Customer Success, Technical Account Management, and Compliance.
Added 27 mins ago
SO
Highway Maintenance Engineer
State of Indiana
Crawfordsville, IN
- $85,020 USD / year
This position serves as an advisor providing guidance, assistance, engineering expertise and as a field coordinator to the subdistricts. This position assists the Highway Maintenance…
Added 28 mins ago
Project Manager - 100% Travel Required
IES Communications
Forest City, NC
Job Summary: The Low Voltage Project Manager is the overall manager for assigned project(s). The Project Manager ensures that all contracted work is developed, implemented, installed and…
Added 28 mins ago
IC
Project Coordinator
IES Communications
Bluffdale, UT
- $35 to $42 USD / hour
Job Summary: The project coordinator will work hand in hand with the Project Manager to offer support and organization to ongoing projects. The project coordinator will be monitoring…
Added 29 mins ago
Infrastructure Architect
Mesa Brand
Madison, AL
…Mesa Associates, Inc. is a woman/minority-owned full service engineering, procurement, & construction management firm covering power, defense, aerospace, industrial, commercial and…
Added 29 mins ago
MS
IT Specialist Instructor II - Arlington VA
Military Spouse Jobs & VetJobs
United States
- $105,000 to $120,000 USD / year
All Native Group is seeking an IT Specialist Instructor Level Two the position provides information assurance (IA) and cybersecurity training. The incumbent works independently and requires…
Added 33 mins ago
Senior Manager, Cyber Threat Exposure Management
AeroVironment, Inc.
Huntsville, AL · Dayton, OH
The Manager of Cyber Threat Exposure Management leads a small team responsible for identifying, validating, prioritizing, and driving remediation of cybersecurity exposures across the…
Added 33 mins ago
Program Manager
NextGen Security
Dallas, TX · Childress, TX · Sweetwater, TX
We are seeking an experienced electronic security program manager who is willing to travel 2-3 days a week to join our fast-growing and dynamic team. This position will have multiple roles…
Added 34 mins ago
Project Manager, Process Instrumentation and Control System
Massachusetts Water Resources Authority
Winthrop, MA
…licenses for compliance audits. Develops and maintains a backup program and retention schedule to ensure system restoration in the event of system or hardware failure or security…

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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