Jobs in the United States

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Procurement Manager
PagerDuty
Atlanta, GA
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added just now
Procurement Manager
PagerDuty
Atlanta, GA
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added just now
K
Senior Project Manager
Kforce
Irvine, CA
- $75 to $85 USD / hour
Kforce has a client in Irvine, CA that is seeking a Senior Project Manager that leads the successful delivery of large-scale, complex initiatives across business, technology, operations,…
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Engineering Manager
RealTruck
Lincoln, RI
Assist engineering, purchasing, and manufacturing personnel in troubleshooting or problem-solving activities.
Added just now
Solutions Engineer, Okta
Okta
Bellevue, WA · Los Angeles, CA · OR · San Francisco, CA
Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer (Corporate/New Business) is a functional business consultant, with a passion for technology and the advanced…
Added 1 min ago
Unified Communications Administrator
CACI
Washington, DC · Washington
…become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence…
Added 1 min ago
Manager of Fleet Planning
PSA Airlines
Charlotte, NC
…utilization, and cost efficiency. Partners with Technical Operation, Engineering, Supply Chain, Finance, and Network Planning leaders to develop maintenance strategies, support fleet growth…
Added 2 mins ago
Project Manager Assistant & Admin (ADMIN 1) 04257 NWD
North Wind Group
MORGANTOWN, WV
Title: Project Manager Assistant & Administrator I
Added 3 mins ago
Project Manager
Clark Foundations, LLC
McLean, VA
As a Project Manager for Clark Foundations, you will be responsible for design and construction of specialty support of excavation and deep foundations work. You will create a project plan…
Added 3 mins ago
Mechanical Engineer - HVAC/Plumbing - Data Centers
Black & Veatch Family of Companies
Bloomington, MN · Tualatin, OR · Cary, NC · Rancho Cordova, CA · Greenwood Village, CO · Houston, TX · Ann Arbor, MI · Overland Park, KS · Phoenix, AZ · Los Angeles, CA · Dallas, TX · Orlando, FL · Walnut Creek, CA
Bachelor's Degree in Engineering from either a recognized accredited program in their home country or the country in which the professional is practicing.
Added 3 mins ago
Senior Water Treatment Engineer
Stantec
Salt Lake City, UT
Coordinate with the Project Manager and attend meetings with the client, team members and sub-consultants.
Added 3 mins ago
Electrical Project Engineer
B & I Contractors, Inc
Fort Myers, FL
Comprehensive Benefits: Enjoy employer-paid health insurance, accrued vacation, and sick time, along with a wellness reimbursement program to support your overall well-being.
Added 4 mins ago
Project Engineer
Hourigan
Richmond, VA
Assist with the review and coordination of the Loss Prevention, Sustainability Action Plan and Quality Control Program.
Added 5 mins ago
Sr. Product Manager Tech - AWS, Global System Integration
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Columbus, OH · Herndon, VA
As a Sr. Product Manager - Technical, you own the business case for a data center product or platform. You define the problem worth solving: the cost target, the customer need, and the…
Added 5 mins ago
Maintenance Manager
Dairy Farmers of America, Inc.
Cedarburg, WI
Kemps, a farmer-owned brand of Dairy Farmers of America (DFA), is seeking a hands-on, forward-thinking Maintenance Manager to join our fluid milk and cream manufacturing facility in…
Added 5 mins ago
Data Communications Structured Cabling Manager
Bart's Electric Company, Inc.
Liberty, MO
…investments in technology, strategic project consulting, and process engineering. Our focus on productivity, value, and safety sets us apart. We continually invest in our merit-based…
Added 5 mins ago
BN
Manufacturing Coordinator
BEECH-NUT NUTRITION COMPANY
Amsterdam, NY
- $52,000 to $60,000 USD / year
The Manufacturing Coordinator for Beech-Nut Nutrition Company, reports to the Manufacturing Manager and is responsible for supporting the supply chain team initiatives working towards…
Added 6 mins ago
Senior Design Engineer - Plastic Pipe & Conduit
Atkore
Dallas, TX
…(PPC) Strategic Business Unit. Reporting to the Senior R&D Engineering Manager, this role serves as the technical lead for the design, development, validation, and commercialization of…
Added 6 mins ago
DWM Civil Engineering Manager II (Office of Engineering Services)
City Of Atlanta
Atlanta, GA
Civil Engineering Manager II will take responsibility for technical engineering support of Office of Water Treatment and Reclamation (OWTR) operations and maintenance staff. The Civil…
Added 6 mins ago
New England Area Power Market Sector Lead
HDR
Boston, MA · Bedford, NH · Portland, ME
…position will still function as a Project Principal and/or Project Manager while also taking on management responsibilities for the New England Area Power…
Added 9 mins ago
P
Maintenance Technician I
Protolabs
Raleigh, NC
- $24.18 to $32.26 USD / hour
…issues and performing preventive maintenance to partnering with Engineering on reliability improvements, you'll have a direct impact on productivity, quality, and safety. This role offers…
Added 10 mins ago
SCHOOL CUSTODIAL CLEANER
ABM US
Raleigh, NC · Raleigh Durham Airport, NC
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 10 mins ago
SCHOOL CUSTODIAL CLEANER
ABM US
Rochester Hills, MI · Oxford, MI · Washington Township, MI · Pontiac, MI · Troy, MI · Sterling Heights, MI · Shelby Township, MI
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 10 mins ago
LEAD CLEANER MEM4
ABM US
Memphis, TN · Millington, TN
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
Added 10 mins ago
New England Area Power Market Sector Lead
HDR
Boston, MA · Bedford, NH · Portland, ME
…position will still function as a Project Principal and/or Project Manager while also taking on management responsibilities for the New England Area Power…

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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