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LP
Assistant Manager
Leslie's Poolmart, Inc.
HOUSTON, TX
- $15 to $17 USD / hour
As the Assistant Manager (AM), you will support the performance of a Leslie's store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating…
Added just now
LP
Shift Lead 1
Leslie's Poolmart, Inc.
MESA, AZ
- $17.3 to $19.3 USD / hour
As a Shift Lead 1 you will support the performance of a Leslie's store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and…
Added just now
LP
Shift Lead 1
Leslie's Poolmart, Inc.
MERCED, CA
- $17.9 to $19.9 USD / hour
As a Shift Lead 1 you will support the performance of a Leslie's store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and…
Added just now
General Manager
Leslie's Poolmart, Inc.
CONROE, TX
The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures,…
Added just now
LP
Shift Lead 2
Leslie's Poolmart, Inc.
GRAND PRAIRIE, TX
- $13 to $15 USD / hour
The Shift Lead 2 will provide superior customer service to our customers and support the General Manager in all facets of retail operations to ensure the store is operating at optimal…
Added just now
BS
Shift Lead | Los Angeles
Blank Street
Los Angeles, CA
- $24 USD / hour
2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
Added just now
Patient Services Representative, Peds Associates - Greer, FT, Days
Prisma Health-University Medical Group
Greer, SC
…phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information. Responsible for gathering, accurately coding and…
Added just now
Patient Services Representative, Peds Associates - Greer, Bilingual, PT, Days
Prisma Health-University Medical Group
Greer, SC
…phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information. Responsible for gathering, accurately coding and…
Added just now
HR Business Partner (Perris, California)
Exol
USA Perris, CA
More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.
Added just now
Branch Manager
Lansing Building Products LLC
Bolingbrook, IL
…we remain true to the family values and mission of Respect, Service, and Excellence in everything we do. Lansing has nearly 2,000 associates in 112 branches serving customers in 34 states,…
Added just now
Branch Manager
Lansing Building Products LLC
Greensboro, NC
…we remain true to the family values and mission of Respect, Service, and Excellence in everything we do. Lansing has nearly 2,000 associates in 112 branches serving customers in 34 states,…
Added just now
Branch Manager
Lansing Building Products LLC
East Haven, CT
…we remain true to the family values and mission of Respect, Service, and Excellence in everything we do. Lansing has nearly 2,000 associates in 112 branches serving customers in 34 states,…
Added just now
Yard Specialist
The Building Center Inc
West Columbia, SC
…the timely movement of goods, which is essential for meeting customer demands and maintaining operational…
Added 1 min ago
JM
Special Services Field Supervisor
JP McHale Pest Management LLC
Buchanan, NY
- $65,000 to $75,000 USD / year
Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes…
Added 1 min ago
EE
Commercial HVAC Service Tech lll
Engineering Excellence National Account
Blue Ash, OH
- $25 to $55 USD / hour
Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
Added 1 min ago
EE
Commercial HVAC Service Tech IV
Engineering Excellence National Account
Blue Ash, OH
- $25 to $55 USD / hour
…complex commercial HVAC systems. You'll tackle challenging service issues, provide exceptional customer support, mentor fellow technicians, and assist with field leadership activities such…
Added 1 min ago
Energy Efficiency Engineering Project Manager
Stefanini Group
Newark, NJ
Manage customer relationships to provide program services with a high level of customer satisfaction. Coordinate and direct the activities of vendors and contractors. Review vendor…
Added 1 min ago
TL
Fleet Administrative Assistant
TWO-TAC LLC
Manassas Park, VA
- $19 to $26 USD / hour
…fellow Veterans and Gold Star families in honoring our shared service and their sacrifice. We are constantly looking for Veterans in pursuit of their post-service ambitions and talented…
Added 2 mins ago
G
Field Service Technician - Louisville, KY
Getinge
Frankfort, KY
- $32 to $39 USD / hour
As a Field Service Technician for Getinge, in our Louisville, KY area service territory, your primary mission will be to provide maintenance and repair services at customer establishments,…
Added 2 mins ago
M
Beauty Counter Manager - Trend Beauty, Alderwood - Full Time
Macy's
Lynnwood, WA
- Full-time
As a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors. You will…
Added 3 mins ago
Buyer (PSP)
Veeco
Township of Horsham, PA
We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and…
Added 3 mins ago
Room Attendant
Peachtree Group Hospitality Management
Granbury, TX
Ensure a high level of customer service is performed at all times
Added 3 mins ago
Parking Attendant - FT
Bald Head Island Limited, LLC
Southport, NC
Politely and cheerfully greets guests, employees, contractors, and residents according to customer service standards, monitors traffic flow and directs vehicles to appropriate parking space.
Added 3 mins ago
2027 Summer Intern - Performance and Sales Insights (NYC)
First Citizens Bank
New York, NY
While a majority of the principal accountabilities are assigned by the intern's direct manager, there is a determined effort across the Bank to make each intern a dynamic part of the team…
Added 4 mins ago
Quality Assurance Analyst - Project Lead
Novalink Solutions LLC
West Columbia, SC
This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation…

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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