Jobs in the United States

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Added 1 min ago
Automation Engineer
Morgan Engineering Systems Inc
Alliance, OH
Program PLCs, using Ladder Logic, or Function Block Diagram to meet all functional requirements.
Added 2 mins ago
Internal Audit Manager
BBB
Irving, TX · Dallas, TX · Daphne, AL
Personally lead and participate in the organization's most complex, highest-risk audit engagements, testing controls hands-on where needed and ensuring rigor across the team's work.
Added 2 mins ago
Senior Energy Engineer
ICF Resources, LLC
Houston, TX
ICF is a global consulting and technology services company with a mission to help clients solve complex challenges in energy, environment, and infrastructure. We combine deep domain…
Added 3 mins ago
Underwriting Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Software Engineering Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Sales Associate Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Product Manager Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
People Team Summer Intern (Human Resources)
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Information Technology Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Growth Operations Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Finance Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Customer Management Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Cost Containment Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 3 mins ago
Analytics Summer Intern
ParetoHealth
Philadelphia, PA
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Added 4 mins ago
MD
IT Vendor & Service Delivery Manager (IT Staff Specialist)
Maryland Department of Transportation
Hanover, MD
- $81,750 to $128,924 USD / year
…Office (MDOT TSO), is seeking an IT Vendor & Service Delivery Manager (IT Staff Specialist). This position serves as a crucial link between airport business objectives and IT service…
Added 5 mins ago
MAINTENANCE TECHNICIAN
UMH Properties Inc
New Middletown, OH
…caring for the outdoor areas of a community or residential complex. Their primary role is to ensure that the grounds are clean, safe, and visually appealing for residents and…
Added 8 mins ago
Lead Project Manager - Transformation
CenterPoint Energy
Houston, TX
The Lead Project Manager plays a critical leadership role within the Transformation Office by leading enterprise-wide strategic initiatives that drive business performance, operational…
Added 9 mins ago
A
Project Manager
Actalent
Detroit, MI
- $45 to $51 USD / hour
Job Title: Project ManagerJob DescriptionThis Project Manager role provides strategic and technical leadership for large-scale plant construction projects, including building preparation…
Added 9 mins ago
AS
Technical Manager
AMERICAN SYSTEMS
Springfield, VA
- $133,000 to $222,100 USD / year
…in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Technical Manager to provide…
Added 9 mins ago
Electrical Engineer
Actalent
Grand Rapids, MI
No travel, desk work schematics designPotential for a hybrid schedule after earning the trust of the manager You will be involved in designing, building, and supporting complex diagnostic,…
Added 9 mins ago
AS
Problem Support Manager
AMERICAN SYSTEMS
Ashburn, VA
- $110,800 to $185,100 USD / year
…in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking an experienced Problem Support Manager to lead…
Added 9 mins ago
A
Construction Project Manager
Actalent
Lexington, KY
- $50 to $93 USD / hour
Clear path into senior Project Manager and Program Manager roles
Added 10 mins ago
Specialty Representative/Senior Specialty Representative - Primary Care - Tacoma, WA
Amgen
Tacoma, WA
…products to medical professionals and helping them navigate the complex payer…
Added 10 mins ago
Senior TPM - 3GPP NTN Verification and Validation, Amazon Leo
Amazon
Redmond, WA
We are looking for a Senior Technical Program Manager (TPM) to lead the Leo direct-to-device (DTD) system integration, verification, and validation. This is a high-impact role where your…
Added 10 mins ago
Technical Program Manager III, Security, Google Cloud
Google
Kirkland, WA · Seattle, WA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…

SCT Recruiting

VoIP Systems Support/Administrator

Orlando, FL, United States

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Job details

Experience: 3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Posting language: English
Posted: Nov 2, 2026

Original job description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The VoIP Systems Support/Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

Assisting with installations and deployments of Hosted Voice solutions for new and existing customers
Configuring and provisioning user accounts, extensions, devices, call queues, auto attendants, hunt groups, and voicemail services
Managing Local Number Portability (LNP) requests and coordinating porting activities with carriers and customers
Performing system testing, including inbound/outbound calling, E911 validation, voicemail, call routing, and feature verification
Troubleshooting IP phones, ATAs, softphones, and related equipment
Providing end-user and administrator training on hosted voice systems and web portals
Processing MACD (Moves, Adds, Changes, and Deletes) requests, trouble tickets, and other service modifications
Maintaining accurate implementation and customer documentation
Supporting solution documentation for Hosted Voice deployments, under the direction of engineering
Monitoring basic network performance indicators, including QoS, VLAN configuration, bandwidth utilization, and voice quality metrics, to support troubleshooting
Supporting SBC, SIP trunking, and cloud voice platform administration
Collaborating with engineering teams on service enhancements and infrastructure improvements
Following established technical standards, deployment procedures, and best practices
Working alongside technicians on Hosted Voice provisioning, troubleshooting, and deployment methodologies
Providing escalation support for service-impacting issues
Coordinating activities with Sales, Engineering, Operations, NOC, and Field Services teams
Participating in customer conference calls, installation scheduling, and project status reviews
Diagnosing and resolving SIP signaling, registration, routing, codec, and call quality issues
Reviewing packet captures and call traces to help identify service impairments
Troubleshooting LAN/WAN connectivity affecting VoIP services
Working directly with carriers and vendors to resolve escalated service issues

What We're Looking For

3+ years of experience supporting VoIP, Hosted PBX, or Unified Communications platforms
Strong understanding of SIP, RTP, TCP/IP, VLANs, DHCP, DNS, and QoS
Experience with cloud voice platforms, PBX systems, and IP telephony
Knowledge of number porting processes and carrier relations
Experience configuring IP phones and related voice equipment
Strong customer service and communication skills
Ability to manage multiple tasks and priorities simultaneously
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
Strong documentation skills, with close attention to detail in following technical standards and processes
Valid Driver's License with a satisfactory driving record

Nice to Have

Experience with Netsapiens, RingCentral, Microsoft Teams, CRM integration, or similar platforms
VoIP or Unified Communications certifications
Experience working on projects independently
Bachelor's degree in a technical discipline or related field, preferred, not required
Bilingual in English and Spanish

Working Conditions

Availability to participate in an after-hours on-call rotation, responding to service-impacting issues outside standard business hours as required
On-site work schedule; schedule may vary depending on business needs
Primarily indoor office environment, with prolonged sitting and extended use of computer and telephony equipment
Occasional participation in customer conference calls and project meetings outside standard hours, as needed to support installations or escalations
Occasional driving to customer or field sites to support technicians and field operations, in a safe and responsible manner during adverse weather conditions or heavy or light traffic

What We Offer

Competitive Salary Commensurate with Experience
Medical, Dental, and Vision
Supplemental Benefits - Accident, Critical Illness, Hospital Care
Life and Disability
Flexible Spending Accounts
401K with Match
Life Assistance and Wellness Plan
Vacation, Personal, Sick, and Holiday Pay
Ongoing Professional Development & Educational Reimbursement Program
Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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More about this job

Skills

Troubleshooting
Call routing
Documentation
SIP
Sales
Scheduling
LAN
WAN
DHCP
DNS
Customer service
Communication skills
Problem solving
Attention to detail
Valid driver's licence
Microsoft Teams
Bilingualism
Recruitment

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