Infrastructure Admin I

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The Infrastructure Administrator helps maintain and evolve our core IT environment, from Microsoft server infrastructure and cloud identity to network hardware and virtualization platforms. This role combines hands-on technical ownership with day-to-day support, jumping into helpdesk escalations whenever the team needs an extra set of hands. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise on the infrastructure side of our business.

What the Role Involves

• Administering and maintaining Microsoft Windows Server environments, including Active Directory, Group Policy, DNS/DHCP, and file/print services
• Managing Microsoft 365 administration, including Exchange Online, SharePoint, Teams, licensing, and security/compliance policies
• Administering Microsoft Entra ID (Azure AD), including identity management, conditional access, SSO, and hybrid identity synchronization
• Configuring, maintaining, and troubleshooting Cisco networking equipment (switches, routers, firewalls)
• Configuring, maintaining, and troubleshooting Ubiquiti networking equipment (UniFi switches, access points, gateways)
• Managing a Hyper-V virtualization environment, including VM provisioning, resource allocation, backups, and failover planning
• Managing a Proxmox virtualization environment, including VM/container provisioning and maintenance
• Administering and maintaining Linux servers, including installation, configuration, patching, and routine maintenance
• Implementing and maintaining system and network security controls, including firewall rules, access controls, endpoint protection, and vulnerability remediation
• Supporting infrastructure upgrades, patching cycles, and capacity planning
• Maintaining backup and disaster recovery processes across server and virtualization environments
• Monitoring system health, network performance, and security posture across the environment
• Documenting infrastructure configurations, network topology, and standard operating procedures
• Assisting with helpdesk tickets by providing hands-on support for hardware, software, and connectivity issues alongside the support team
• Evaluating new tools, vendors, and technologies that improve infrastructure reliability and efficiency

What We're Looking For

• 3–5 years of experience in systems administration, network administration, or IT infrastructure roles
• Hands-on experience administering Windows Server environments and Active Directory
• Working knowledge of Microsoft 365 administration
• Experience with Microsoft Entra ID / Azure AD or similar identity platforms
• Experience configuring and troubleshooting Cisco networking equipment
• Experience with Ubiquiti networking equipment, or comparable enterprise/prosumer networking gear
• Hands-on experience with Hyper-V virtualization
• Hands-on experience with Proxmox, or comparable virtualization platforms such as VMware/ESXi
• Hands-on Linux administration experience (installation, patching, user/permission management, troubleshooting)
• Solid understanding of system and network security fundamentals, including firewalls, access controls, patch management, and vulnerability remediation
• Comfort troubleshooting end-user issues and supporting a helpdesk queue when needed
• Strong problem-solving skills and the ability to prioritize across competing demands
• Clear, courteous communication, with the ability to explain technical issues to non-technical staff and partners

Nice to Have

• A college degree in Computer Science, Information Technology, or a related field is a plus, but not required; equivalent hands-on experience is valued equally
• Relevant certifications: CompTIA Network+/Security+, Cisco CCNA, Microsoft Certified: Azure Administrator Associate, CompTIA Linux+/LPIC, or similar
• Experience with backup solutions (Veeam, Datto, etc.)
• Scripting/automation experience (PowerShell, Bash)
• Experience with cloud platforms beyond Microsoft (AWS, GCP)
• Prior experience in a lean IT team wearing multiple hats

Working Conditions

• Hybrid work schedule with in-office and remote workdays; schedule may vary depending on business needs
• Primarily indoor office and data center/server room environment, with prolonged sitting and extended use of computer equipment
• Occasional physical tasks involved in installing, maintaining, or relocating servers, network equipment, and related hardware, including light lifting

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits - Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check and drug screening. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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