Parts Counterperson

Duties

• Assist customers, service advisors and technicians in a professional and efficient manner.
• Oversee the parts sales process from customer inquiry to finding the part to invoicing the customer.
• Work with the parts manager and parts team on a daily basis that will help make the department more efficient.
• Ensure that customers receive prompt, courteous, and effective service.
• Complete special order part request for any parts that need to be ordered for the customer.
• Communicate with customer on the status of any parts ordered and notify them upon delivery to the dealership.
• Perform other duties as assigned.
• Serve as backup to parts counterperson or stocking clerk as necessary.
• Read and understand computer catalogs, in order to determine replacement part numbers and prices.
• Must follow all company policies and procedures.
• Understand and follow federal, state and local regulations applicable to industry.

Qualifications

• Must have prior Parts counter experience
• Experience with auto parts sales preferred.
• People focused and obsessed with providing great customer service
• Ability to work in a fast-paced work environment
• Strong organizational and time management skills
• Professional appearance and strong work ethic
• Proficient with computer skills is preferred
• Valid and current Driver's License with ability to maintain a good driving record.