IT Specialist

Position Summary

The IT Specialist provides day-to-day technology support for restaurant, airport, and corporate operations. This role is responsible for troubleshooting POS systems, desktops, laptops, printers, mobile devices, and related technology while ensuring prompt resolution of support requests and minimal operational downtime. The position also supports store openings, technology deployments, inventory management, and user training. It serves as the primary liaison between store managers and third-party technology vendors, coordinating troubleshooting, device deployments, replacements, and upgrades.

Job Description

• Respond to and resolve SysAid help-desk tickets for POS, IT issues from stores and corporate office.

• Collaborate closely with Shift4 support, vendors, and store managers to ensure prompt ticket resolution and minimize operational downtime.

• Assist in training restaurant and corporate staff on technology systems and procedures as needed.

• Assist in developing and deploying new training tools on POS and IT technology.

• Perform on-site and remote troubleshooting of POS system, PCs, printers, scanners, iPads, payment devices, and other peripherals

• Assist in configuring desktop, laptop, printer, iPads, and other technology equipment for VRG staff.

• Assist in maintaining R&A People management.

• Support and maintain corporate and field laptop, desktop and peripherals including installing, diagnosing, repairing, maintaining and upgrading hardware and software while ensuring optimal workstation performance.

• Hardware and software inventory. Maintain documentation and full inventory

• Assist with POS and technology procurement, receiving, staging, and deployment and maintenance of in-house inventory.

• Support store openings and technology roll-out projects.

Skills and qualifications

• Bachelor's degree in computer science or related discipline

• 2 years' work experience preferably in the restaurant industry

• Prefer certifications in Microsoft

• Experience with Oracle/Micros POS system and MDM preferred

• Experience with help desk support

• Good knowledge of network and PC hardware

• Extensive equipment support experience with Windows based computer system.

• Ability to conduct research into PC issues and products as required

• Strong communication skills both written and verbal

Travel

• This position may require some local and out-of-state travel

Reporting Structure

This position will report directly to Mike Haze.

Salary Range: $55K–$70K

IND1