Audio Visual Operations Manager

Description

Who We Are:

As one of the fastest-growing audio-visual companies in the North and Southeast, SBMG offers our associates unparalleled opportunities for advancement in the Hospitality & Audio Visual Industry. The Company currently partners with brand name hotels in popular markets like Charlotte, Raleigh, Columbia, Washington, DC, Philadelphia, and many more as we are expanding. Our portfolio includes well-respected brands like Marriott, and Hilton, just to name a few.

Please apply only within the job board postings. No calls are accepted.

PRIMARY PURPOSE: You will play a pivotal role in ensuring exceptional customer service, optimizing team performance, and driving business growth. Other responsibilities include support of all Audio Visual.

Perks:

Health Insurance (Medical, Dental, Vision, Life Insurance) Three Weeks upfront of Paid Time Off Upward Mobility Opportunities 401k benefit Monthly Commissions

Lead and manage daily floor operations:

Oversee technicians, ensuring timely and efficient equipment delivery and service as per client and hotel specifications. Schedule technicians weekly based on the needs of the hotel, or other needs. Delegate tasks and manage workflow for optimal efficiency. Maintain accurate and complete daily equipment sheets. Responsible for ensuring the completion of all AV event setup and teardown for events. Responsible for ensuring property inventories ship and return to correct locations. Plan and implement event sets and strikes of lighting, video, audio, and all other meeting and event equipment. Responsible as lead technician of multiple breakout sessions at one time. Responsible for setup, operation and strike of equipment during break out meetings, general sessions, galas, banquets, receptions and all other varieties of live events. Setup and operation of portable audio systems including music program and speech reinforcement. Create Schedules for AV team in Time & Labor platform

Inventory control:

Implement and maintain effective inventory control procedures to ensure proper stock levels, safety, security, and equipment quality.Report any missing equipment, hardware issues, malfunctions, or damages to account manager immediately for resolve. Record event inventory usages with Warehouse Manager.

Customer service excellence:

Build strong working relationships with internal and external clients, team members, neighboring properties, and vendors. Address guest concerns directly, ensuring their needs are met and equipment functions properly. Uphold and project a professional image according to SBMG standards and ensure team adherence to these standards.

People development and training:

Create and foster a positive work environment aligned with company core values. Lead, motivate, and develop a team of talented technicians and operational support staff. Champion and drive professional development and training initiatives to enhance business acumen, technical knowledge, and service delivery. Ensure team members are proficient in relevant company software and systems.