Shift Leader

DESCRIPTION The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable

ESSENTIAL DUTIES & RESPONSIBILITIES

· Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter’s “Amazing” customer service experience. · Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush · Assist the Store Manager in onboarding and training new team members · Develop effective working relationships with team members, identifying individual motivation factors. · Proactively seek opportunities to increase individual and team sales · Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner · Ensure team members follow all heath, safety and sanitation guidelines · Serve as a keyholder, following all opening and closing procedures · Demonstrate punctuality, dependability and adaptability · Assist Store Manager with administrative duties as requested

QUALIFICATIONS

· Passion for people · Willingness to master brand recipes and techniques · Energetic, fast-paced, flexible work style · Ability to work cooperatively in a team environment · Ability to teach others and communicate effectively · Strong problem-solving skills and attention to detail · Desire to take on a leadership role in a growing company