Customer Service Representative

Sconza Candy Company, located in Oakdale, California, is a hand-crafted quality candy manufacturing company, which has been in business since 1939. The company specializes in co-manufacturing and co-packaging of chocolate and sugar panned items. The company is seeking a Customer Service Representative.

About the role

The Customer Service Representative is a frontline position responsible for managing customer accounts (including contract, general, and export accounts) and executing all aspects of order processing. Serving as the primary point of contact for customer inquiries and order-related needs, this role coordinates order fulfillment between external stakeholders-including customers, prospective customers, brokers, freight carriers, and 3rd party warehousing-and internal plant operations, sales, and accounting teams.

Key Responsibilities

• Support and manage assigned customer accounts (contract, general, and export), serving as the primary liaison for order-related needs, inquiries, and issue resolution
• Provide excellent customer service to both internal and external stakeholders, acting as a valuable resource and maintaining strong working relationships
• Maintain and balance customer contract accounts
• Process customer orders and bills of lading accurately and in a timely manner
• Monitor order status and proactively communicate updates, changes, or pertinent order information to customers, brokers, and internal teams
• Monitor inventory levels and availability to ensure orders are properly allocated and fulfilled as product becomes available.
• Prepare accurate and timely invoices
• Utilize EDI systems fluently to execute electronic order processing and document exchange
• Work closely with the accounting team on customer pricing, pricing questions, and related order discrepancies
• Serve as the frontline coordinator between customers and internal plant operations, production, sales, and warehousing staff (including 3rd party logistics) to ensure smooth order fulfillment
• Prepare monthly reports and track output timelines
• Contribute ideas for continuous process improvements that impact overall organizational success

QUALIFICATIONS AND CORE SKILLS:

• High school diploma or GED, and equivalent combination of relevant work experience and practical training
• 3-5 years' experience in customer service experience, preferably in a B2B manufacturing, distribution, or plant environment
• Excellent oral and written communication skills; ability to communicate effectively across plant staff, management, brokers, and clients
• Operational knowledge of computer software including Microsoft Excel, Word, Access, Outlook, Sage, and EDI systems
• Strong organizational, problem-solving, and follow-through skills with the ability to manage multiple priorities and deliver predictable, accurate, and high-quality results
• Ability to be flexible with work schedule, shifts, days, and hours to meet operational demand

PHYSICAL REQUIREMENTS:

• Primarily an office/desk setting
• Exposure to typical manufacturing conditions (noise, machinery, temperature variation), when walking the plant floor

BENEFITS:

Sconza Candy Company offers a competitive compensation and benefit program which includes full medical and dental coverage, 401(k) with company match + discretionary contribution (100% vested immediately), vacation and 11 holidays per year.

SALARY RANGE: $20.00-$25.00 per hour. The final compensation offered within this range will depend on factors including the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Sconza Candy Company is an Equal Opportunity Employer/EEO.