Technical Support Team Member

Are you great at solving technical problems and helping your fellow teammates with computer and technology issues? Do you want to work in a fast pace and energetic environment?

Then we would like to talk to you about joining our team at Schulte Hospitality Group in our Louisville Kentucky offices. We are looking for Technical Support Team Members to join our new technology support team that supports our remote and onsite corporate office team as well as Boutique and Lifestyle hotels across the country, troubleshooting technology problems so that they can continue to provide great guest satisfaction.

Our Technical Support Team Members perform the following

• Desktop and Laptop troubleshooting
• Assist with company application issues
• Setup users in Active Directory
• Support Microsoft Office 365 issues including Teams, Outlook, and other applications
• Create, update, and help manage incident tickets in our support system
• Monitor systems and network for any potential issues
• Work with other team members to provide and help promote technology security and compliance
• Assist in other technology projects for many of our hotels and Corporate Team

We are looking for individuals with the following experience and knowledge

• Intimate knowledge of Microsoft Office 365, Active Directory, and administrative tools
• Experience in remote troubleshooting and evaluating PC issues including network connectivity, hardware, and operating system issues
• Knowledge of Antivirus and Remote monitoring software applications
• Networking basics and troubleshooting including Meraki, Cisco, and other brands