Night Auditor

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun, and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefits package including, but not limited to:

Work Today, Get Paid Today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique and lifestyle properties and restaurants.

Role Purpose

The Night Auditor is responsible for overnight Guest Experience operations while completing the property's daily financial and system audit procedures. This role performs many of the same guest-facing responsibilities as a Guest Experience Team Member while serving as a key overnight operational presence for the property. The Night Auditor supports late arrivals and early departures, responds to in-house guest needs, manages telephone calls, email, and guest messaging inquiries, assists with guest concerns and emergencies, monitors overnight property conditions, and prepares the front desk and guest-facing areas for the following day. Because overnight staffing is limited, the Night Auditor must be comfortable working independently, prioritizing competing responsibilities, and making sound decisions within established policies and procedures.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Guest Experience & Front Desk

• Greet and assist guests in a warm, friendly, and professional manner.
• Complete late check-ins and early check-outs accurately and efficiently.
• Assist guests with registration, accommodation assignments, and special requests.
• Answer and manage incoming property telephone calls, emails, and overnight guest inquiries, including inquiries received through the guest messaging platform (Medallia).
• Assist with reservations, cancellations, and reservation questions according to established procedures.
• Resolve billing questions and discrepancies when possible.
• Respond to guest concerns and provide appropriate service recovery within established guidelines.
• Provide information regarding AutoCamp services, property amenities, local attractions, nearby parks, and area services; at applicable locations, this may include Sequoia National Park.
• Document and communicate unresolved guest concerns or operational issues for follow-up by the appropriate department or manager.
• At properties that provide vehicle-based guest transportation, shuttle guests to accommodations or the clubhouse upon request and assist with luggage as needed.

Night Audit & Financial Responsibilities

• Complete nightly audit procedures accurately and within established timelines.
• Verify that daily transactions, payments, postings, and adjustments have been properly recorded.
• Review guest accounts and advance deposits and identify discrepancies requiring correction or follow-up.
• Complete required nightly reports and distribute them according to established procedures.
• Ensure the property management and related operating systems complete the end-of-day process.
• Identify and document financial or system discrepancies for management follow-up.
• Maintain confidentiality and security of guest, financial, and company information.
• Follow the Daily Checklist, complete assigned items in their entirety, and submit required shift reports at the end of the shift.

Retail, Limited Food Support

• Assist guests with the purchase of available retail food, beverages, and merchandise during overnight hours after regular kitchen service has closed.
• Process retail transactions accurately through the appropriate point-of-sale system.
• Maintain the retail area in a clean, organized, and guest-ready condition; restock designated retail food, beverage, and guest supplies as needed.
• Follow applicable food safety requirements when handling or selling food products.
• Complete required overnight cleaning of designated kitchen equipment, including the TurboChef where assigned, using provided training and tools.
• Set up and prepare the guest coffee station for morning service according to established standards and opening times.
• Ensure coffee, cups, lids, condiments, and other required supplies are stocked and ready for guests; communicate items that are out of stock or out of date to management.
• Ensure the coffee station, front desk, retail area, and assigned guest-facing spaces are clean, organized, and presentation-ready for morning operations.
• After guests depart the clubhouse for the evening, remove trash and return furniture to its designated arrangement.

Overnight Property Operations

• Serve as a primary overnight point of contact for in-house guests.
• Maintain awareness of overnight property conditions and report safety, maintenance, or security concerns according to established procedures.
• Respond appropriately to guest-impacting maintenance issues and contact the designated manager or emergency resource when necessary.
• Follow established emergency procedures and escalation protocols.
• Maintain awareness of occupied units, vacant units, out-of-order accommodations, and special guest situations.
• Conduct assigned property or guest-area checks as required.
• Maintain appropriate overnight communication with designated managers or emergency contacts when situations require escalation.
• Support designated quiet hours, including professionally addressing excessive guest noise when needed.
• Prepare required reports, materials, and information for the incoming Guest Experience team.
• Clearly communicate overnight guest issues, maintenance concerns, unusual activity, financial discrepancies, and outstanding follow-up items to the incoming shift and property leadership.
• Regular and reliable attendance.
• Perform any other duties as requested by Management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

Required Qualifications

• Strong customer service and communication skills.
• Ability to work independently during overnight hours with limited supervision.
• Ability to perform basic mathematical calculations and accurately review financial information.
• Strong attention to detail, sound judgment, problem-solving ability, and the ability to remain calm during guest concerns, emergencies, and unexpected situations.
• Demonstrate maturity, sound judgment, and self-direction while working overnight with limited onsite support.
• Ability to prioritize multiple responsibilities and communicate effectively with incoming shifts and property leadership.
• Dependable and comfortable working overnight hours, including weekends and holidays based on business needs.
• At properties where operating a company vehicle is required to transport guests, ability to satisfy applicable company vehicle eligibility requirements, including an MVR check and drug test; this requirement does not apply to properties where guest transportation is provided only by golf cart.

Education: High School Diploma, GED, or equivalent is required.

DESIRED SKILLS AND EXPERIENCE

• Previous hotel, resort, or hospitality experience.
• Previous Night Audit or front desk experience.
• Experience with hotel property management systems, point-of-sale systems, and cloud-based applications.
• Strong Google Workspace/Microsoft 365 experience.
• Basic understanding of hotel accounting and Night Audit procedures.
• Cash handling, accounting, or financial reconciliation experience.

THE RIGHT PERSON WILL...

• Be well-groomed and have a keen outdoorsy style.
• Practice thoroughness and attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

• This position operates throughout a hospitality and outdoor resort environment and is not limited to a traditional office setting. Work may occur at the front desk, retail area, guest-facing public spaces, and outdoor areas of the property, including walking throughout the property during overnight hours and working in varying weather conditions and temperatures.
• This is an on-property position; remote work is not available.
• The role regularly requires communicating with guests and team members; standing and walking for extended periods; operating computers and point-of-sale equipment; reaching, bending, and performing repetitive movements.
• Able to lift a minimum of 25lbs.
• The role may require moving supplies; restocking merchandise, food, and beverage products; and walking between different areas of the property.
• For properties that require driving a company vehicle/shuttle, you must be able to pass a Motor Vehicle Check and Drug Test.

SCHEDULE

This position may be full-time or part-time. Hospitality operations require flexible scheduling. This position is overnight, including weekends and holidays. Overtime may occasionally be required in accordance with applicable law and company policy.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is intended to provide a general description of the duties, responsibilities, qualifications, benefits, and compensation applicable to this position and is not an exhaustive list of all duties that may be assigned. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.