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Emergency Preparedness Manager
City of Calabasas
Calabasas, CA
- $62.56 to $78.13 USD / hour
Added 2 mins ago
Software Engineer III- iOS Mobile Development
JPMC page
New York, NY · NY
Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
Added 2 mins ago
Java / React Full Stack Lead Software Engineer
JPMC page
New York, NY · NY
As a Java / React Full Stack Lead Software Engineer at JPMorganChase within the Consumer Community Bank- Business Banking, you are an integral part of an agile team that works to enhance,…
Added 4 mins ago
K
Customer Service Engineer (VA ESOM)
Kentro
San Antonio, TX
- $28 to $32 USD / hour
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Added 4 mins ago
K
Customer Service Engineer IRP (VA ESOM)
Kentro
Columbia, SC
- $28 to $32 USD / hour
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Added 4 mins ago
K
Customer Service Engineer IRP (VA ESOM)
Kentro
Reno, NV
- $28 to $32 USD / hour
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Added 4 mins ago
K
Customer Service Engineer (VA ESOM)
Kentro
Salt Lake City, UT
- $28 to $32 USD / hour
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Added 4 mins ago
K
Customer Service Engineer IRP Surge Support (VA ESOM)
Kentro
Washington
- $28 to $32 USD / hour
May assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
Added 4 mins ago
Senior Data Engineer
Kentro
Fayetteville, NC
Integrate data from mission systems, operational applications, databases, APIs, and file-based sources into enterprise data platforms.
Added 11 mins ago
Senior SQL Database Administrator - Remote
NTT Managed Services Americas, LLC
Remote, United States
Collaborates with software developers/architects to design and optimize database schemas, data models, and database-related applications.
Added 12 mins ago
Software Development Engineer, WW Stores FinTech
Amazon.com Services LLC
Seattle, WA
- 2+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 14 mins ago
Lead Solutions Architect - HR Technology & AI
CVS Health
Scottsdale, AZ · Montgomery, AL · Little Rock, AR · Phoenix, AZ · Sacramento, CA · Denver, CO · Hartford, CT · Washington Dc, DC · Dover, DE · Tallahassee, FL · Atlanta, GA · Des Moines, IA · Boise, ID · Springfield, IL · Indianapolis, IN · Topeka, KS · Frankfort, KY · Baton Rouge, LA · Boston, MA · Annapolis, MD · Augusta, ME · Lansing, MI · Saint Paul, MN · Jefferson City, MO · Jackson, MS · Helena, MT · Raleigh, NC · Bismarck, ND · Lincoln, NE · Concord, NH · Trenton, NJ · Santa Fe, NM · Carson City, NV · Albany, NY · Columbus, OH · Oklahoma City, OK · Salem, OR · Harrisburg, PA · Providence, RI · Woonsocket, RI · Columbia, SC · Pierre, SD · Nashville, TN · Austin, TX · Richardson, TX · Salt Lake City, UT · Richmond, VA · Montpelier, VT · Olympia, WA · Madison, WI · Charleston, WV · Cheyenne, WY
The Lead Solutions Architect will design and develop HR Technology domain architecture (integrated process, applications, data and technology) solutions to business problems in alignment…
Added 14 mins ago
A
Assembler
Aerotek
PORTLAND, OR
- $24 to $25 USD / hour
…priorities. This role involves working with both hardware and software systems, mechanical assembly of sheet metal enclosures, and operating light machinery. The position requires physical…
Added 14 mins ago
A
Facilities Manager
Aerotek
Fairfield, CA
- $120,000 to $130,000 USD / year
Use Microsoft Office and maintenance management software to track performance, prepare reports, and communicate updates to stakeholders.
Added 14 mins ago
A
Robotics Field Integration Specialist
Aerotek
Oakland, CA
- $52 to $60 USD / hour
Exposure to CAD software such as SolidWorks, OnShape, AutoCAD, or NX.
Added 14 mins ago
J
Staff Software Engineer – Mobile (Android)
United States
- $71 USD / hour
Are passionate about emerging software processes in the age of AI and thrive as a technical lead/sole developer
Added 15 mins ago
Software Development Engineer
JST Manufacturing
Meridian, ID
The Software Development Engineer will contribute to the research team by developing new and improving existing designs, for Mechanical, Chemical, and Software Engineering, through the…
Added 16 mins ago
Clinical Study Administrator
Alexion Pharmaceuticals Inc Company
Boston, MA
Ability to understand the impact of technology on projects and to use and develop computer skills while making appropriate use of systems/software in an e-enabled environment.
Added 16 mins ago
Senior Embedded Software Engineer, Platform Software
Lucid Motors
Newark, CA
…world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global…
Added 16 mins ago
Graduate Cyber Security Analyst (Cyber Academy)
MCK McKesson Corporation
TX
Integrate security best practices throughout the Software Development Life Cycle (SDLC) and support security tooling within CI/CD environments.
Added 19 mins ago
Software Development Senior Associate
DTCC Candidate Experience
Tampa, FL
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping,…
Added 19 mins ago
T
Community Engagement Manager
Treehouse
Seattle, WA
- $69,113.8 to $76,791.65 USD / year
A submitted resume and cover letter are required as part of the application process for this position; applications are reviewed on a rolling basis until the position is filled.**
Added 20 mins ago
2027 Summer Internship: Software Developer
PACCAR
Denton, TX
…students currently enrolled in college. This opening is for a Software Developer Intern to add to our Peterbilt Application Development team in Denton,…
Added 21 mins ago
Sr SW Design Quality Assurance Engineer
DexCom Inc
Remote, United States
The Senior Software Design Assurance (Sr Software Design Quality) Engineer provides technical support and guidance to Software teams to ensure conformance to software development process…
Added 23 mins ago
Full Stack Software Engineer
Brightstar Lottery
West Greenwich, RI
We are seeking a highly skilled Senior Full Stack Developer with strong expertise in Java, JavaScript, and Spring Boot to design, develop, and maintain scalable, high-performance…

SchoolsFirst Federal Credit Union

Genesys Cloud Engineer (Telecom Network Engineer)

Tustin, CA, United States
Riverside, CA, United States
Sacramento, CA, United States

$97,552.00 - $156,083.00

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Job details

Pay: $97,552.00 - $156,083.00
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$97,552.00 - $156,083.00

Scheduled Weekly Hours:

What You’ll Be Doing Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities.

Support SchoolsFirst’s complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center
Design, install and configure systems for the telecommunications infrastructure, using best practice principles
Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures
Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching
Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved
Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support
Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests
Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI’s to assess vendor performance
Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions
Forecast, recommend, and implement capacity planning
Provide after-hours maintenance and support as needed
Provide world-class end-user service and technical support
Obtain relevant certifications based on the Certification Path identified by management
Consistently strive to make improvements to our processes and technology
Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole
On call rotation supporting the production environment 24x7x365.

Additional Job Functions

Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required
Bachelor's Degree in a related field or equivalent years of experience required
5-7 years of prior relevant experience required
GCX-GCP Genesys Cloud CX Certified Professional preferred
GCX-GCD Genesys Cloud CX Certified Developer preferred
GCX-ARC Genesys Cloud Architect Certification
GCP-GC Genesys Cloud Certified Professional
GCD-GC Genesys Cloud Certified Developer

Knowledge, Skills, and Abilities

Advanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8…
Advanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs…
Advanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications…)
Advanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP…)
Intermediate knowledge of network communication as defined by TCP/IP and OSI models
Intermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE.
Intermediate knowledge monitoring tools for SNMP, packet capturing and application log files
Intermediate knowledge of operating systems, servers and storage.
Intermediate knowledge of CoS and QoS designs, configurations and support.
Intermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO).

Additional Knowledge, Skills, and Abilities• Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud

Support ongoing designs, implementations and management of Genesys Cloud’s Contact Center solution
Monitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI’s.
Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.
Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA’s and obligations.
Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs
Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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