Jobs in the United States

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Added 3 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Arlington, VA · New York, NY
…while maintaining clear and transparent communication with all project stakeholders. This role combines construction management, engineering, project planning, contract management, and…
Added 4 mins ago
EPC Automation Lead
Bechtel
AZ
Assists the PIIM in coordinating with the Project Field Engineer, project IS&T Lead, and other automation leads (procurement and project controls, commissioning, etc.), as well as Bechtel…
Added 10 mins ago
FT
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Jersey City, NJ
- $142,550 to $154,000 USD / year
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of…
Added 10 mins ago
FT
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
United States
- $134,868 to $166,000 USD / year
…Systems, Software Engineering Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely…
Added 10 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 10 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
…Information Technology, Information Systems, Business Administration, Project Management, or a closely related field (or foreign education equivalent) and five (5) years of experience as a…
Added 10 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Merrimack, NH
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 10 mins ago
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of…
Added 10 mins ago
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of…
Added 10 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or…
Added 10 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 10 mins ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 10 mins ago
Principal AI/ML Engineer
Fidelity Technology Group, LLC
Westlake, TX
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of…
Added 10 mins ago
Director, Data Modeling
Fidelity Technology Group, LLC
Westlake, TX
Consults on deployment of major project deliverables.
Added 10 mins ago
SR LOGISTICS ENGINEER
The Home Depot
Atlanta, GA
Position Purpose:A Sr. Logistics Engineer leads large cross-functional projects in Global Logistics that are typically related to process improvement, strategic initiatives, and/or space…
Added 28 mins ago
High Speed IO (HSIO) Validation Engineer
Advanced Micro Devices, Inc
Santa Clara, CA
The High-Speed IO (HSIO) Validation Engineer is responsible for validating and debugging high-speed interfaces across CPU and GPU platforms spanning data center servers and AI systems. In…
Added 36 mins ago
System Design Engineer
Kinder Morgan
COLORADO SPRINGS, CO
The System Design engineer is responsible for capacity management, operational support, and developing expansion designs for natural gas transmission systems utilizing pipeline hydraulic…
Added 39 mins ago
Electronics Engineering-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
Group 76, Software and Electronics Engineering, is seeking an Electronics Engineer to work on mixed-signal, analog, digital, RF, or power electronics systems. Activities may include…
Added 39 mins ago
Account Manager - Direct Rental Sales (DRS)
Trane Technologies
Wilmington, MA
East Providence, RI (Hybrid / Field-Based with Territory Travel)
Added 39 mins ago
P
Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year
Provide technical engineering oversight for project execution plans and conduct engineering studies supporting equipment installation, modification, and replacement.
Added 39 mins ago
Distribution Engineering Manager
Leidos
Framingham, MA
We’re looking for someone who is dedicated to ensuring that every project, no matter how simple or complex, is of exceptional quality. You'll be working directly with clients to make sure…
Added 39 mins ago
Associate Engineer / Technician
Rousselet-Robatel
Pittsfield, MA
The Associate Engineer / Technician will support the design engineering and field service engineering teams to deliver specific client services related to our centrifugation systems. The…
Added 40 mins ago
Senior Principal Engineer - R&D Digital
J&J Family of Companies
Boston, MA
This role will guide the technical direction, architecture, scope and day-to-day execution of a project along with others while acting as a bridge between engineering teams and…
Added 40 mins ago
EL
Structural Staff Associate
ECS Ltd
Mount Laurel, NJ
- $65,000 to $80,000 USD / year
…engineering and consulting projects while developing skills in field investigations, structural assessments, testing, technical analysis, and report preparation. You will work closely with…
Added 46 mins ago
Production Technical Support Engineer (Korean Bilingual)
Cesna Recruitment
Pueblo, CO
The Production Technical Support Engineer is responsible for providing technical support and continuous improvement leadership for BT production operations, including Plate Cutting,…

SchoolsFirst Federal Credit Union

Genesys Cloud Engineer (Telecom Network Engineer)

Tustin, CA, United States
Riverside, CA, United States
Sacramento, CA, United States

$97,552.00 - $156,083.00

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Job details

Pay: $97,552.00 - $156,083.00
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$97,552.00 - $156,083.00

Scheduled Weekly Hours:

What You’ll Be Doing Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities.

Support SchoolsFirst’s complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center
Design, install and configure systems for the telecommunications infrastructure, using best practice principles
Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures
Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching
Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved
Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support
Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests
Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI’s to assess vendor performance
Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions
Forecast, recommend, and implement capacity planning
Provide after-hours maintenance and support as needed
Provide world-class end-user service and technical support
Obtain relevant certifications based on the Certification Path identified by management
Consistently strive to make improvements to our processes and technology
Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole
On call rotation supporting the production environment 24x7x365.

Additional Job Functions

Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required
Bachelor's Degree in a related field or equivalent years of experience required
5-7 years of prior relevant experience required
GCX-GCP Genesys Cloud CX Certified Professional preferred
GCX-GCD Genesys Cloud CX Certified Developer preferred
GCX-ARC Genesys Cloud Architect Certification
GCP-GC Genesys Cloud Certified Professional
GCD-GC Genesys Cloud Certified Developer

Knowledge, Skills, and Abilities

Advanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8…
Advanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs…
Advanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications…)
Advanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP…)
Intermediate knowledge of network communication as defined by TCP/IP and OSI models
Intermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE.
Intermediate knowledge monitoring tools for SNMP, packet capturing and application log files
Intermediate knowledge of operating systems, servers and storage.
Intermediate knowledge of CoS and QoS designs, configurations and support.
Intermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO).

Additional Knowledge, Skills, and Abilities• Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud

Support ongoing designs, implementations and management of Genesys Cloud’s Contact Center solution
Monitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI’s.
Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.
Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA’s and obligations.
Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs
Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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