Technology Support Specialist

Richmond Middle School is looking for a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. Position begins immediately, open until filled.

Benefits for this position can be found in the Administrative Support Standard Benefits.

This is a year round position with an hourly range of $29.11 to $33.58 depending on education and experience.

Please visit the Information for New Hires page for more.

POSITION TITLE: SAU TECHNOLOGY SUPPORT SPECIALIST (Non-Union - Site Based)

Job Description Approved By: SAU 70 Date: 11/2025

General Purpose: Act as liaison between SAU tech staff and building staff to provide guidance, direction, and knowledge in supporting the district technology goals to ensure effective utilization of hardware, network, and software systems.

Reports to: Director of Educational Technology (with annual review input from building administration and building integrator)

Supervises: N/A

POSITION DUTIES AND RESPONSIBILITIES:

Except as expressly noted, the following functions are considered essential to this position:

• Provide end-user support and training to remedy computer, audio/visual, network, printing, and other technology-related issues in a timely and professional manner.
• Instruct users across a broad spectrum of skill levels. Interact with both faculty and students utilizing strong problem-solving, communication, and interpersonal skills.
• Purchase, provision, maintain, troubleshoot, repair and recycle hardware.
• Communicate the status of technology Help Desk requests to users via ticketing system, phone, email, and other channels on an ongoing basis.
• Support users with macOS/iOS/ChromeOS and occasional Linux and Windows operating systems and applications in traditional and virtualized environments.
• Deploy and maintain Mobile Device Management (MDM) systems.
• Assign roles and permissions as they pertain to student and staff accounts
• Assists with organization of the tech department facilities, helping to keep it organized, accessible, and safe.
• Provide occasional after-hours setup of A/V or computing equipment for public events, board meetings, etc.
• Develop documentation and self-serve resources for users on common issues.
• Ensure system reliability and performance through monitoring and infrastructure management.
• Manages a broad variety of general and technical tasks related to Chromebook use, maintenance, acquisition and deployment.
• Must comply with all SAU 70 District policy and building/department rules, procedures, practices, and objectives.
• Maintain a positive and enthusiastic attitude in an often chaotic and stressful environment.
• Other duties as assigned.

This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.

Evaluation:

• Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology

TERMS OF EMPLOYMENT:

Full-Time Non-Exempt

MINIMUM QUALIFICATIONS:

Education and Experience:

• Minimum of an Associates Degree preferred or relevant experience in a related field

Necessary Knowledge, Skills, and Abilities:

• Maintain confidentiality at all times.
• Experience with Backup/Restore technologies preferred.
• Experience with Mobile Device Management systems, e.g., Google Admin, Mosyle preferred.
• Intermediate to advanced proficiency supporting macOS and ChromeOS.
• Ability to troubleshoot basic networking issues.
• Self-starter with exemplary customer service skills to complement proven multitasking abilities.
• Ability to provide effective support to all levels of the organization.
• Ability to multitask and work independently in a fast paced technical environment.
• Ability to work fantastically well with technical and nontechnical users.
• Working in a municipality or public educational environment preferred but not required.
• Website content management and development preferred but not required.
• Active Directory, Network hardware (Cisco, Wireless AP and FortiGate/Fortinet) and Telecom VOIP experience.
• Familiarity with other learning technologies such as Interactive Boards, LCD Projectors, Document cameras, 3D Printers, CAD software, Web 2.0 tools preferred.
• Flexibility to adapt to new technologies as required to troubleshoot and resolve a wide variety of issues.

LICENSURE AND CERTIFICATION REQUIREMENTS:

• None

PHYSICAL ACTIVITY REQUIREMENTS:

Primary Physical Requirements:

(Not, Rarely, Occasionally, or Frequently Required)

• Lift up to 10 lbs: Frequently required
• Lift 11 to 25 lbs: Frequently required
• Lift 25 to 50 lbs: Occasionally required
• Lift over 50 lbs: Occasionally required
• Carry up to 10 lbs: Frequently required
• Carry 11 to 25 lbs: Frequently required
• Carry 26 to 50 lbs: Frequently required
• Carry over 50 lbs: Occasionally required
• Reach above shoulder height: Frequently required
• Reach at shoulder height: Frequently required
• Reach below shoulder height: Frequently required
• Push/Pull: Frequently required

Hand Manipulation:

(Not, Rarely, Occasionally, or Frequently Required)

1. Keyboarding:

Frequently required

2. Gross Manipulation:

Frequently required

3. Fine Manipulation:

Frequently required

Other Physical Consideration:

(Not, Rarely, Occasionally, or Frequently Required)

• Twisting: Frequently required
• Bending: Frequently required
• Crawling: Occasionally required
• Squatting: Frequently required
• Kneeling: Frequently required
• Crouching: Frequently required
• Climbing: Frequently required
• Balancing: Frequently required

During the Work Day, Employee is Required to:

1. Sit:

up to 3 consecutive hours

2. Stand:

up to 3 consecutive hours

3. Walk:

up to 1 consecutive hour

Cognitive and Sensory Requirement(s):

• Effectively exchange and receive information and instructions, and respond to inquiries;
• Communicate with others;
• Observe students and staff to ensure safety

Work Environment: Inside: up to 100%

Outside: up to 20%

Work Surface(s): Office Desk, Office Chair, Carpeted floor, Tile floor

Other Training, Skills, and Experience Requirements:

Ability to work with staff, students, parents, and the community

Other Considerations and Requirements:

The physical demands of this role are moderate. The employee is required to lift various technology components. The employee is typically able to sit and stand as needed.

Applicants will be subjected to a criminal background check as required by state law.