Position Overview: As a Luxury Cafe Barista at Scholar Hotels, you will play a key role in creating an exceptional and memorable experience for our guests. You will be responsible for crafting high-quality specialty coffees and teas, preparing delicious pastries, and providing exemplary customer service in a refined and elegant environment.
Key Responsibilities:
• Coffee and Tea Preparation: Expertly prepare a range of specialty coffees, teas, and handcrafted beverages, ensuring consistency and excellence in every cup. Knowledgeable in various brewing techniques and equipment, including espresso machines, grinders, and brewing methods.
• Pastry and Food Service: Serve freshly baked pastries and gourmet grab-and-go food items with attention to presentation and quality. Ensure all food items meet our high standards for freshness and taste.
• Customer Service: Deliver a warm, engaging, and personalized service experience to all guests. Anticipate guest needs, address inquiries, and resolve any issues promptly and professionally.
• Cleanliness and Organization: Maintain a clean, organized, and well-stocked work area. Adhere to health and safety regulations and hotel standards for cleanliness and hygiene.
• Sales and Upselling: Utilize product knowledge to make recommendations and upsell additional items, enhancing the guest experience and maximizing revenue.
• Team Collaboration: Work closely with fellow team members to ensure smooth operations and a positive work environment. Support other team members as needed and contribute to a collaborative atmosphere.
• Guest Interaction: Build rapport with guests, understand their preferences, and tailor your service to their needs. Foster a welcoming and sophisticated atmosphere that aligns with the hotel's luxury brand.
Qualifications:
• Experience: Previous experience as a barista in a high-end cafe or luxury hotel environment preferred. Demonstrated expertise in preparing specialty coffee and tea beverages.
• Skills: Strong knowledge of coffee and tea preparation techniques. Excellent communication and interpersonal skills with a keen attention to detail.
• Customer Focus: Exceptional customer service skills with a passion for creating memorable guest experiences.
• Appearance: Professional appearance and demeanor that reflects the luxury standards of our hotel.
• Flexibility: Ability to work various shifts, including weekends and holidays, as required by the hotel's needs.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and elegant work environment in a prestigious luxury hotel.
- Employee discounts and perks.