Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
OS
Program Control SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Experience with budget development and execution.
Added 6 mins ago
UAS Systems Specialist Lead
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
The UAS Systems Specialist Lead will act as both the technical lead and as the unit manager for a team of UAS specialists. As a lead, the individual will manage and task activities related…
Added 7 mins ago
L
Merchandising Part Time Days
Lowes
Worcester, MA
- $16.5 to $17.2 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 23 mins ago
Program Manager/Coordinator [P1ACBRNP010]
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides…
Added 23 mins ago
Deputy Program Manager And Supply Chain Lead
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides…
Added 23 mins ago
Data And Reporting Analyst
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian’s Corporate Benefits Policy and Philosophy highlight the company's support for Eligible Employees through health, financial, work-life, and professional development benefits.…
Added 23 mins ago
Government-Directed Members and Cognizant Authority Affected Leads.
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian’s Corporate Benefits Policy and Philosophy highlight the company's support for Eligible Employees through health, financial, work-life, and professional development benefits.…
Added 23 mins ago
Logistics Manager Functional Lead And Coordinator
ProSidian Consulting, LLC
Jefferson County, AR
Coordinate with Operations, Warehouse, the Program Manager, and the Pine Bluff Arsenal (PBA) receiving team.
Added 23 mins ago
Packaging And Transportation
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian’s Corporate Benefits Policy and Philosophy highlight the company's support for Eligible Employees through health, financial, work-life, and professional development benefits.…
Added 23 mins ago
Quality And Configuration Lead
ProSidian Consulting, LLC
Jefferson County, AR
Coordinate with the Quality Manager, engineering authority, and kit operations team.
Added 23 mins ago
Quality Assurance Manager
ProSidian Consulting, LLC
Jefferson County, AR
All ProSidian Engagement Teams set, manage, pursue, and achieve annual goals across ProSidian's eight core competencies: Personal Effectiveness, Continuous Learning, Leadership, Client…
Added 23 mins ago
Quality Assurance Manager
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides…
Added 23 mins ago
Warehouse And Kit Lead
ProSidian Consulting, LLC
Jefferson County, AR
Coordinate with the Logistics Manager, Operations Lead, and the Quality and Property teams.
Added 29 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Oceanside Vista, CA
Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while…
Added 36 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WOODWAY, TX
- $18 to $21.5 USD / hour
…Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to…
Added 36 mins ago
Emerging Store Manager
Walgreens
JERSEY CITY, NJ
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
This opportunity is ideal for a Senior Project Manager or experienced Project Manager who understands heavy civil construction, knows how to lead field operations, and takes ownership of…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
…industry experience is seeking an experienced Senior Project Manager to support its continued growth and lead project execution across its heavy civil…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
This opportunity is ideal for a Senior Project Manager or experienced Project Manager who understands heavy civil construction, knows how to lead field operations, and takes ownership of…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
This opportunity is ideal for a Senior Project Manager or experienced Project Manager who understands heavy civil construction, knows how to lead field operations, and takes ownership of…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
This opportunity is ideal for a Senior Project Manager or experienced Project Manager who understands heavy civil construction, knows how to lead field operations, and takes ownership of…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
…industry experience is seeking an experienced Senior Project Manager to support its continued growth and lead project execution across its heavy civil…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
…industry experience is seeking an experienced Senior Project Manager to support its continued growth and lead project execution across its heavy civil…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
…industry experience is seeking an experienced Senior Project Manager to support its continued growth and lead project execution across its heavy civil…
Added 41 mins ago
G
Senior Project Manager
GPAC
Utah
- $130,000 to $140,000 USD / year
…industry experience is seeking an experienced Senior Project Manager to support its continued growth and lead project execution across its heavy civil…

Schneider Downs

Technical Support Specialist Tier I

Pittsburgh, PA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

As a trusted advisor in the professional services industry, you know what matters most to clients: Big thinking with a personal focus. You also know what matters most to your own success, including: career growth, work-life flexibility, leadership that cares about your ability to succeed, the opportunity to give and receive one-on-one coaching and mentoring, as well as learning opportunities that inspire professional development. Experience them all at Schneider Downs, where we’ve been providing accounting, tax, consulting, business advisory and wealth management services through our team of innovative thought leaders for over 65 years. Start building a career with people motivated to help you succeed - and enjoy more of what counts.

As the Technical Support Specialist Tier I, you will be primarily responsible for providing Tier 1 helpdesk support including exceptional customer service, advanced troubleshooting, problem determination and problem resolution to all network users at Schneider Downs. This role troubleshoots issues to resolution with end user computing devices, firm-specific software and productivity applications. Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Supervisor Tier II.

We understand the importance of work-life balance. That's why we've embraced a hybrid work model, allowing you to enjoy the flexibility of working from home as well as in the office.

Learn more about what it’s like working at Schneider Downs here: https://tinyurl.com/45mcpdpn

WHAT YOU’LL DO

Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
Troubleshoot various computer problems including printing, software errors and hardware errors
Maintain communications with end users during the problem resolution process
Plan and participate in a wide variety of special projects
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

WHAT YOU’LL NEED

Required:

Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
Strong customer service skills (communication, friendliness, patience, and follow-through)
Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools

Preferred:

Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.
Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
Experience conducting end user training
ITIL fundamentals and service desk-oriented background
Technical certifications such as CompTia A+, Office 365 and Azure fundamentals

WHERE CULTURE COUNTS

At Schneider Downs, our culture is our identity. And it’s our culture of care that makes us unique. Even as we grow, we work hard to retain this culture to continuously promote a positive, supportive work environment through our core values: Care & Respect, Integrity, Be Great, Adaptive and We Not Me.

ENJOY MORE OF THE THINGS THAT MATTER MOST

Competitive compensation
Insurance, including health, dental, and vision, that begin on day one
Paid Time Off and Paid Holidays
Parental leave, family care leave, and volunteer time
401(k) plans and profit sharing
CPA exam bonus, education assistance program, and pet insurance

A PLACE WHERE INCLUSIVITY COUNTS

Schneider Downs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. We believe a culture of care that celebrates diversity, equity, and inclusion contributes to a better company, better client services, and a better world.

Apply About employer

More about this job

Skills

Technical support
Leadership
Coaching
Customer service
Troubleshooting
IT service management
Microsoft Windows
Microsoft 365
Troubleshoot
Hardware components
Communication skills
Work as a team
Reporting
CPA
Documentation
ITIL
A+
Microsoft Azure

Report this job