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Added 1 min ago
Associate Program Director Dental Hygiene
Concorde Career Colleges, Inc.
Fort Myers, FL
The Associate Program Director for Dental Hygiene supports the Program Director in overseeing the academic and administrative functions of the Dental Hygiene program. This role ensures the…
Added 1 min ago
TW
Primary School SPED Instructional Assistant (Speech)
The Wonderful Company
Lost Hills, CA
- $20.8 to $28.2 USD / hour
Wonderful Career Pathways, a free program where students can earn up to 60 college credits and an associate degree while in high school
Added 4 mins ago
WS
Food & Consumables Coach
Wal-Mart Stores East, LP
Laurinburg, NC
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WS
(USA) Food & Consumables Coach
Wal-Mart Stores East, LP
TN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WS
(USA) Fashion Coach
Wal-Mart Stores East, LP
TN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate…
Added 4 mins ago
WS
Fashion Coach
Wal-Mart Stores East, LP
GA
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate…
Added 4 mins ago
WS
(USA) GM Coach (Non-Complex) - WM, Management
Wal-Mart Stores East, LP
TN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WI
Food & Consumables Coach
Walmart Inc.
United States
- $71,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WS
(USA) GM Coach (Non-Complex) - WM, Management
Wal-Mart Stores East, LP
VA
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WI
(USA) Fashion Coach
Walmart Inc.
Delano, CA
- $71,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate…
Added 4 mins ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
KS
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WI
Overnight Stocking Coach
Walmart Inc.
MN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 4 mins ago
WS
(USA) Stocking 2 Coach, Non-Complex, Management - 447/Del Rio
Wal-Mart Stores Texas, LL
TX
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 6 mins ago
Workforce and Organizational Development Clinical Assistant/Associate Professor (Non-Tenured,F0586A)
Old Dominion University
Norfolk, VA
Old Dominion University’s Department of Educational Leadership & Workforce Development seeks applications for a full-time Assistant/Associate Professor (10-month appointment with summer…
Added 6 mins ago
Retail Brand Experience Key Holder-PARKWAY PLAZA
Bath & Body Works
El Cajon, CA
Career Development | Fun Stores | Free Product | 40% Discount
Added 8 mins ago
SO
Apple Health Eligibility and Access Director (EMS4/AHA)
State of Washington
Olympia, WA
- $100,692 to $173,472 USD / year
Associate degree in health policy, health administration, business administration, public health, public administration, or other closely related field.
Added 10 mins ago
Tax Associate, Washington National Tax - Global Mobility Services - JD/LLM | Washington Summer/Fall 2027
KPMG LLP
Washington, DC
Strong in technical, business acumen, critical thinking and agility skills. Demonstrated ability to excel and drive strategic outcomes, coupled with a professional demeanor and a…
Added 10 mins ago
Telecommunications Engineer 2 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…infrastructure. The engineer interfaces with project and field leadership, other trades, manufacturers, other telecommunications engineers, and, as directed, the Government program office…
Added 10 mins ago
Telecommunications Engineer 2 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…infrastructure. The engineer interfaces with project and field leadership, other trades, manufacturers, other telecommunications engineers, and, as directed, the Government program office…
Added 10 mins ago
Telecommunications Specialist 2 (Technical Specialist 2) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…infrastructure. The specialist interfaces with project and field leadership, other trades, manufacturers, other telecommunications engineers, and, as directed, the Government program office…
Added 10 mins ago
Telecommunications Specialist 2 (Technical Specialist 2) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…infrastructure. The specialist interfaces with project and field leadership, other trades, manufacturers, other telecommunications specialists, and, as directed, the Government program…
Added 14 mins ago
Automotive Detailer
DriveTime
Morrisville, PA
Learn and Earn Program. Increase your earning potential as you become a master inventory associate.
Added 14 mins ago
Automotive Detailer
DriveTime
Stockbridge, GA
Learn and Earn Program. Increase your earning potential as you become a master inventory associate.
Added 14 mins ago
Automotive Detailer
DriveTime
Clearwater, FL
Learn and Earn Program. Increase your earning potential as you become a master inventory associate.
Added 19 mins ago
Supervisor, Warehouse, Distrib. & Trans.
American Honda Motor Co., Inc.
Gresham, OR
…workgroup associates and manages results based on departmental and business…

Schneider Downs

Technical Support Specialist Tier I

Pittsburgh, PA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

As a trusted advisor in the professional services industry, you know what matters most to clients: Big thinking with a personal focus. You also know what matters most to your own success, including: career growth, work-life flexibility, leadership that cares about your ability to succeed, the opportunity to give and receive one-on-one coaching and mentoring, as well as learning opportunities that inspire professional development. Experience them all at Schneider Downs, where we’ve been providing accounting, tax, consulting, business advisory and wealth management services through our team of innovative thought leaders for over 65 years. Start building a career with people motivated to help you succeed - and enjoy more of what counts.

As the Technical Support Specialist Tier I, you will be primarily responsible for providing Tier 1 helpdesk support including exceptional customer service, advanced troubleshooting, problem determination and problem resolution to all network users at Schneider Downs. This role troubleshoots issues to resolution with end user computing devices, firm-specific software and productivity applications. Technical Support Specialists manage their workload through the IT Service Management software application including ownership of incidents, service requests, problems and change requests.

The Technical Support Specialist Tier I position will report directly to the Technical Operations Manager and work alongside the Technical Support Supervisor Tier II.

We understand the importance of work-life balance. That's why we've embraced a hybrid work model, allowing you to enjoy the flexibility of working from home as well as in the office.

Learn more about what it’s like working at Schneider Downs here: https://tinyurl.com/45mcpdpn

WHAT YOU’LL DO

Provide Service Desk support including taking and logging calls, working directly with end users to resolve problems in a friendly manner while tracking and documenting all work in an IT Service Management software application
Load, configure and maintain Microsoft Windows operating system, Office 365 applications and firm-specific software applications in a network environment
Troubleshoot and maintain laptop computers (general familiarity with hardware components), virtual machines and deployment of various hardware equipment to employees
Troubleshoot various computer problems including printing, software errors and hardware errors
Maintain communications with end users during the problem resolution process
Plan and participate in a wide variety of special projects
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

WHAT YOU’LL NEED

Required:

Associate degree and service desk experience supporting Microsoft Windows 10 & 11 desktop operating systems
Strong customer service skills (communication, friendliness, patience, and follow-through)
Ability to work in a team environment (strong verbal and written communication with team members, reporting regularly to management)
Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint, Teams, etc.), Microsoft 365 Copilot and other AI tools

Preferred:

Experience with CPA industry-specific software such as CCH Prosystem fx and Thomson Reuters suite.
Experience creating documentation of technical issues and solutions as well as writing technical knowledgebase articles
Experience conducting end user training
ITIL fundamentals and service desk-oriented background
Technical certifications such as CompTia A+, Office 365 and Azure fundamentals

WHERE CULTURE COUNTS

At Schneider Downs, our culture is our identity. And it’s our culture of care that makes us unique. Even as we grow, we work hard to retain this culture to continuously promote a positive, supportive work environment through our core values: Care & Respect, Integrity, Be Great, Adaptive and We Not Me.

ENJOY MORE OF THE THINGS THAT MATTER MOST

Competitive compensation
Insurance, including health, dental, and vision, that begin on day one
Paid Time Off and Paid Holidays
Parental leave, family care leave, and volunteer time
401(k) plans and profit sharing
CPA exam bonus, education assistance program, and pet insurance

A PLACE WHERE INCLUSIVITY COUNTS

Schneider Downs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. We believe a culture of care that celebrates diversity, equity, and inclusion contributes to a better company, better client services, and a better world.

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More about this job

Skills

Technical support
Leadership
Coaching
Customer service
Troubleshooting
IT service management
Microsoft Windows
Microsoft 365
Troubleshoot
Hardware components
Communication skills
Work as a team
Reporting
CPA
Documentation
ITIL
A+
Microsoft Azure

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