Principal

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• CORE ACCOUNTABILITIES
• Deliver final-quality work-product, suitable for delivery to the client
• Lead high-impact, intentional conversations with clients that create alignment
• Diagnose the client problem and architect the optimal (i.e., impact and practicality) solution
• Identify high-impact opportunities to embed data and behavioral science capabilities into solution development
• Manage and lead teams on our most challenging engagements
• Manage a meaningful proportion of the client relationship
• Build or contribute to the Firm’s service offerings and associated intellectual capital that align with our practices’ focus and project a uniquely powerful and differentiated client value proposition
• Build a portfolio of emerging senior-level client relationships
• Originate new client relationships and find and surface new opportunities through existing client relationships, working with partner(s) to qualify and sell them
• Build/expand the capability and capacity of our people as professionals
• Contribute to the intellectual, human, and cultural life of the Firm
• Model Firm culture and values
• Coach, give and seek feedback to others on the team

COMPETENCIES Self-Management

• Organizational Ownership: Holds oneself accountable for the results of the client/Firm and consequently, and consistently measures the pulse of the organization and keeping actively up-to-date with the market/ customer/ economic and social trends

Interpersonal Management

• Impelling: Reaches goals by making a positive impression, impacting others to buy into ideas/solutions/proposals by using convincing arguments, logic and persuasion, creating win-win situations and responding effectively to one’s discussion partners or audience.
• Networking: Builds external relationships in a professional manner in order to reflect a positive image of the Firm. Identifies relevant business partners and key stakeholders via formal and informal networks, and establishes high-impact relationships with them that are key for the Firm’s success. Establishes and maintains constructive relations with all Client stakeholders.

Critical Thinking / Ideation

• Conceptualizing: Works effectively with existing and new business concepts, systems and models in order to find and develop new workable/practical/realistic offerings, products or inventions.

Communication

• Credibility-Building: Builds clients’ trust in the Firm’s capability, professionalism, commitment to our values, and insights through all deliverables, not only in look and feel, but in how the client is engaged in every interaction.

People Management

• Building Teams: Acting as a participative leader, actively involves others in brainstorming/ discussions/decision-making and taking into account their opinions/ideas/suggestions. Encourages a collaborative and supportive working climate for all co-workers. Addresses and manages possible conflicts with/between people and handles them in a proactive and fair manner.
• Leading People: Provides direction and guidance to others through direct interaction, feedback and coordination, by correctly and objectively assessing and utilizing the strengths of others and in line with the interests/needs of the Firm.

Business Management

• Managing Risks: Makes correct and sustainable business decisions based on critical fact analysis and business intuition, anticipating and mitigating potential client impacts and relationship risks before they emerge.

CONTRIBUTIONS Client Results

• Delivers timely and high-impact project result in way that enhances the depth and quality of client relationships and increases confidence and trust in the Firm
• Functions as day-to-day leader of the engagement team
• Synthesizes the client situation into coherent insights that cause them to see things differently
• Ensures the productions of high-quality deliverables that are complete, relevant, and meet the intended results
• Seen by the client as a substitute for the Partner in terms of insight, wisdom, impact and judgement

Firm Capability & Reputation

• Innovates and enhances intellectual capital and leads go-to-market initiatives that improve our ability to serve clients and enhance our reputation in the marketplace
• Fully demonstrates Firm values and elicits them from others
• Leads at least one major internal process (e.g. recruiting, Firm meeting, etc.) or internal initiative to improve the performance and/or long-term success of the Firm
• Identifies and/or attracts talent to the Firm
• Meaningfully impacts the development trajectory of one or more colleagues

Firm Financials

• Contributes to generating meaningful project/engagement revenue in collaboration with or in support of others
• Identifies and supports pursuit of follow-on engagements in vast majority of projects worked on