Strategic Growth & Solutions Specialist

As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one-stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our NYC branch located in Elizabeth, NJ for an experienced Strategic Growth & Solutions Specialist.

The Strategic Growth & Solutions (SGS) Specialist plays an important role in supporting the company's commercial development, customer growth, and product strategy across imports, exports, and multiple logistics products.

Working closely with internal sales teams, global offices, Trade Lane Management (TLM), Pricing, Operations, and other departments, this position focuses on identifying business opportunities, developing customer-specific solutions, coordinating pricing activities, and ensuring successful implementation of commercial agreements.

The Specialist serves as a key resource for commercial and product-related matters, combining market knowledge, pricing expertise, and operational understanding to support both existing customer relationships and new business opportunities.

The ideal candidate is proactive, commercially minded, detail-oriented, and comfortable working across multiple departments and international teams. Strong communication, problem-solving, and organizational skills are essential, along with the ability to recognize opportunities and translate customer requirements into practical business solutions.

Key Responsibilities

Strategic Growth & Business Development Support

• Support the identification and development of new business opportunities across imports, exports, FTF, and other logistics products.
• Work closely with sales teams to identify opportunities within existing customer portfolios and support the development of targeted growth strategies.
• Analyze customer requirements, shipping patterns, and business potential to identify opportunities for increased market share and product penetration.
• Assist in developing customer-specific logistics solutions based on individual business needs, operational requirements, and commercial objectives.
• Support strategic customer initiatives, tenders, RFQs, and Named Account Customer (NAC) opportunities.
• Monitor market developments, customer trends, and competitive activity, sharing relevant market intelligence with internal stakeholders.
• Identify opportunities to improve existing business relationships through additional trade lanes, products, and service offerings.

Quoting & Pricing Coordination

• Coordinate customer quotations across imports, exports, FTF, and other applicable products, ensuring accurate and competitive pricing.
• Obtain and confirm rates with origin and destination offices, including special pricing, EXW rates, local charges, and other applicable costs.
• Prepare and coordinate Foreign-to-Foreign (FTF) quotations, ensuring proper communication and alignment between involved offices.
• Compile smaller customer-specific tariff requests and coordinate more complex pricing requirements with the Pricing Team.
• Coordinate rate filings, RFQs, and NAC submissions, ensuring accuracy and compliance with agreed commercial terms.
• Monitor quote validity and coordinate rate updates for ongoing business and extended validity requirements.
• Follow up on submitted quotations, gather customer and sales feedback, and identify opportunities to improve conversion rates.
• Work with TLM and global offices to identify opportunities for improved pricing, competitive positioning, and targeted trade lane development.

Global Coordination & Commercial Support

• Collaborate with global offices and regional teams to identify business opportunities, exchange market intelligence, and develop coordinated customer solutions.
• Work closely with Trade Lane Management (TLM) to support strategic trade lane development and ensure business opportunities are captured and pursued.
• Coordinate with origin and destination offices to ensure customer-specific requirements and commercial agreements are properly communicated and implemented.
• Investigate and resolve discrepancies involving incorrect rates, charges, or commercial agreements, coordinating necessary corrections and credit notes where applicable.
• Support the implementation of new business, ensuring pricing, routing, operational procedures, and customer expectations are aligned.
• Act as a point of contact for commercial and product-related escalations, helping resolve issues that may impact customer relationships or business development.

Customer & Sales Support

• Provide sales teams with commercial, pricing, and product expertise to support customer acquisition, retention, and business development.
• Assist with onboarding new customers, providing guidance on pricing structures, booking procedures, product capabilities, and available solutions.
• Participate in customer meetings and sales calls to provide product knowledge, discuss customer requirements, and identify additional business opportunities.
• Conduct customer training sessions covering company platforms, quoting tools, booking procedures, and service offerings.
• Support Named Account Customers (NAC) and strategic accounts with pricing, operational coordination, and commercial-related inquiries.
• Provide guidance to internal teams and customers on routings, pricing, shipment requirements, and available service options.
• Escalate technical and system-related issues, including website malfunctions, pricing discrepancies, and tariff errors, to the appropriate departments.

Process Development & Continuous Improvement

• Identify opportunities to improve existing commercial processes, quoting procedures, and coordination between internal and global teams.
• Develop and maintain SOPs, guidelines, and internal training materials to ensure consistency across the organization.
• Monitor quoting activity and business conversion performance, identifying areas requiring attention or improvement.
• Work with relevant departments to address system limitations, improve pricing accuracy, and enhance the overall customer experience.
• Support the development and implementation of new processes and commercial initiatives as the Strategic Growth & Solutions team continues to evolve.

Key Competencies

• Commercial awareness and business development mindset.
• Strong customer relationship and communication skills.
• Analytical thinking and problem-solving.
• Cross-functional and international collaboration.
• Pricing and product knowledge.
• Initiative, accountability, and adaptability.
• Process improvement and continuous learning.

Skills, Knowledge and Expertise

• 2–4 years of experience in freight forwarding, international logistics, import/export operations, pricing, or business development.
• Strong understanding of international shipping practices, logistics products, and Incoterms (e.g., EXW, FOB, FCA).
• Knowledge of LCL and FCL shipping, international trade lanes, and related logistics services is preferred.
• Experience with customer quotations, rate calculations, pricing coordination, and commercial agreements.
• Strong analytical skills with the ability to identify business opportunities and understand customer shipping requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively across different departments, regions, and cultures.
• Strong organizational and problem-solving abilities, with attention to detail and the ability to manage multiple priorities.
• Customer-oriented mindset with a proactive approach to identifying solutions and improving business performance.
• Proficiency in Microsoft Office, particularly Excel; experience with Power BI, internal pricing tools, and booking systems is a plus.
• Experience working with international teams, particularly in Asia, is an advantage.

Benefits

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.

We offer medical, dental, life, and vision insurance, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an equal opportunity employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.