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MS
Director, Lead Cloud & Infrastructure Engineering
MS Services Group, Inc.
Alpharetta, GA
- $160,000 USD / year
…Engineering in Alpharetta, GA to build, maintain, and improve general software applications and IT infrastructure specifically focusing on compute and storage, as well as modern public and…
Added just now
Specialist, Manufacturing Engineer (1st Shift)
L3Harris Technologies
Huntsville, AL
The Specialist, Composites Manufacturing Engineer is an experienced professional with proficient knowledge of job area and practical knowledge of project management. They may manage…
Added 1 min ago
CAD Engineer – AMS & Custom Layout
Qualcomm Canada ULC
ON, CA
We're looking for a CAD engineer with a custom layout background to set up and support the CAD flows, EDA tools and foundry PDKs our design teams rely on, with a focus on…
Added 2 mins ago
Construction Project Manager
Bertelsmann-Jobs
Louisville, KY
Arvato is hiring a dynamic, hands on Construction Project Engineer to join our team. Due to our continued hyper growth, we are looking for a strong Civil Engineer who can successfully drive…
Added 2 mins ago
AI Native Software Engineer
Greenway Health
Remote, United States
We are seeking an AI-Native Software Engineer to help transform our software development process into an AI-first engineering model. In this role, you will use AI tools as a primary…
Added 4 mins ago
SA
Tech Lead Software Engineer
Southwest Airlines Co.
Dallas, TX
- $160,550 to $178,400 USD / year
Ready to lead the technology behind Southwest’s People Data ecosystem? As a Tech Lead Software Engineer, you will lead and mentor a talented Team of data engineers responsible for…
Added 4 mins ago
Process Automation Engineer II
Freeport McMoRan
Bayard, NM
Under general supervision, you collaborate with others to give direction on and improve the performance of site Industrial Control Systems. You follow and promote safety and environmental…
Added 4 mins ago
Cyber Engineer – Endpoint Security
Colorado Springs, CO · Schriever Space Force Base, CO
Cimarron is seeking a Cyber Engineer – Endpoint Security to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at…
Added 5 mins ago
Security Engineer
Google
San Francisco, CA
…risk assessments for enterprise systems; Coding in one or more general-purpose programming languages; and Designing scalable technical solutions considering alternatives and…
Added 6 mins ago
Project Manager 2
Fort Mill, SC
General understanding of Fixed Price, Time & Materials, Cost Plus and Unit contract pricing mechanisms
Added 7 mins ago
Mechanical Engineer - Proliant Dairy Ingredients
Proliant Dairy Ingredients
St. Johns, MI
The Mechanical Engineer will apply engineering principles to design, improve, and develop facilities, equipment, machinery, testing systems, and manufacturing processes across Proliant…
Added 8 mins ago
Industrial Engineering Lead - Toledo, OH
Military Spouse Jobs & VetJobs
United States
In this role your work will be of a technical nature with decisions made within the limits of general practices, policies and standards. Your work will involve complex manufacturing
Added 9 mins ago
Mechanisms Engineer II - Payloads
Varda Space Industries
El Segundo, CA
…Ventures, Lux Capital, Founders Fund, Caffeinated Capital, General Catalyst, and Also…
Added 11 mins ago
SME Engineering Support Wright-Patterson AFB 1
Serco USA
Wright-Patterson AFB, OH · Andrews AFB, MD · Langley AFB, VA · Aurora Buckley AFB, CO · Cannon AFB, NM · Columbus AFB, MS · Dyess AFB, TX · Edwards AFB, CA · Eglin AFB, FL · Eielson AFB, AK · Ellsworth AFB, SD · Fairchild AFB, WA · Glendale Luke AFB, AZ · Goodfellow AFB, TX · Grand Forks AFB, ND · Hanscom AFB, MA · Hill AFB, UT · Kirtland AFB, NM · Laughlin AFB, TX · Little Rock AFB, AR · Maslmstrom AFB, MT · Maxwell AFB-Gunter Annex, AL · McConnell AFB, KS · Minot AFB, ND · Moody AFB, GA · Mountain Home AFB, ID · Nellis AFB, NV · Offutt AFB, NE · Peterson AFB, CO · Robins AFB, GA · Schriever AFB, CO · Scott AFB, IL · Shaw AFB, SC · Sheppard AFB, TX · Tinker AFB, OK · Travis AFB, CA · Vandenberg AFB, CA · Warren AFB, WY · Whiteman AFB, MO
If you want to work on cutting-edge DoD programs, Serco has a great opportunity for you! As a SME Anti-Tamper Engineer specializing in systems security engineering and microelectronics, you…
Added 11 mins ago
Trainee Engineer, NOC
Scale Computing INC
Bengaluru
Trainee/Associate Engineer will oversee daily operation of support desk functions that includes taking calls as first level support, entering the reported problems in the ticketing system,…
Added 15 mins ago
DO
Senior Transportation Electrical Engineer (Specialist)
Department of Transportation
CA
- $11,437 to $14,315 USD / month
While working for the Caltrans Division of Equipment (DOE), under general direction of the Deputy Division Chief, the incumbent is responsible for assisting with the development and…
Added 15 mins ago
Reliability Engineer
American Refining Group Inc.
Bradford, PA
Scope & Responsibilities of Reliability Engineer: (Not limited to)
Added 15 mins ago
T-Ads Engineer, Software Full Stack
T-Mobile USA, Inc.
Philadelphia, PA · NY
We are looking for a passionate Front-End Engineer to develop UI solutions for our AdTech platform! You'll work on a team to build high-quality, performant and well-tested UI software using…
Added 15 mins ago
Mechanical Commissioning Engineer - Missouri
Black & Veatch Family of Companies
Lathrop, MO
…set up and tested per the supplier's requirements, within the engineer's discipline…
Added 16 mins ago
U
Staff Software Engineer, Agentic
Uber
San Francisco, CA · Sunnyvale, CA
- $232,000 to $258,000 USD / year
We are looking for an Agentic Software Engineer to design, build, and operate intelligent, reliable agentic systems that transform complex operational workflows at scale.
Added 19 mins ago
Chief Custodian (6:00am-2:30pm) - Folger McKinsey Elementary
Anne Arundel County Public Schools
Severna Park, MD
Participates, plans, and supervises the general cleaning of assigned facility to ensure a safe and sanitary learning environment for students and staff along with operating boilers and…
Added 19 mins ago
Chief Custodian (6:00am-2:30pm) - Jessup Elementary
Anne Arundel County Public Schools
Jessup, MD
Participates, plans, and supervises the general cleaning of assigned facility to ensure a safe and sanitary learning environment for students and staff along with operating boilers and…
Added 22 mins ago
Systems Engineer (Jr)
Archarithms Inc
Huntsville, AL
…environment alongside our customers which include Lockheed Martin, General Dynamics, Northrop Grumman, Raytheon, US Army, US Navy, US Air Force, the Missile Defense Agency, and NASA on…
Added 22 mins ago
Commissioning-Engineer-Telecom-SME, Boise, ID
FusionIRX
Boise, ID
Added 22 mins ago
Owner’s Authorized Authority (OAA) - Subject Matter Expert (SME)
FusionIRX
Boise, ID

Scale Computing INC

Trainee Engineer, NOC

Bengaluru, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, andscalable technology that powers critical operations worldwide.

About the Role Trainee/Associate Engineer will oversee daily operation of support desk functions that includes taking calls as first level support, entering the reported problems in the ticketing system, solving user problems, proper escalation of open problems and dealing with the customers. Will also participate in preventative maintenance, troubleshooting, configuring and providing technical support for end-users.

Great candidates will look like this:

A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment. An excellent communicator who is efficient and effective with customers and colleagues via instant messages, email, video conferencing and in-person interactions.Enjoy troubleshooting and problem-solving analytically.

Essential duties and responsibilities include the following: (Other duties may be assigned.) Provide helpful and professional assistance to customers via phone, email and tickets. Create or update support tickets as required for phone calls. Document all calls, actions, and any relevant information in ticket notes. Handle tickets created by customers via email. Follow up on existing tickets proactively and within specified time frames. Resolve or escalate tickets in a timely manner, within SLA guidelines. Interact with other departments and teams, collaborating on tickets or solutions. Evaluate customers’ needs and determine the appropriate action. Troubleshoot complex technical issues with customers via phone. Understand and follow security and other guidelines for customers’ accounts. Process voicemails, creating or updating support tickets as necessary. Write and send customized email responses to customers for specific situations. Understand and adhere to Scale Computing policies and procedures. Place outbound calls to resolve internally-detected issues. Be professional and courteous at all times, especially when speaking or conversing with customers.

Requirements

Technical requirements:

Knowledge of at least some of the following:

General computer systems . PCs, laptops, mobile devices. Current and recent Operating Systems . Windows, Mac OS, Linux. Routing Protocols and concepts . Static and Dynamic routing, Distance, Priority, routing table, Default Gateway . Switching Protocols and concepts . VLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table,ARP. Networking Protocols and concepts . TCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH FTP, HTTP(s), IPSEC, SSL,etc. Network troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG, etc. OSI Model – Advanced understanding of layers 1-4 . Subnetting and Supernetting . Firewall rules and policies, Access Lists . Deep understanding of technical concepts within networking environments as well as security, risk and compliance. Entry Level knowledge of Switches, Routers, Firewalls, and Networking in general is required. Must be detail-oriented and must be able to work well in a team environment.

Reporting Structure:

Reports to Tier 1 Manager - NOC.

Education and Experience:

Bachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field. Minimum experience in the networking domain is preferred. (0-2 years) Experience working in helpdesk or technical support is preferred. Industry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc. are preferred.

Shift Timings 9.30PM-6.30 AM(Night Shift)

Perks of Acumera Group medical insurance. Paid company holidays. Casual dress code Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer.

All final candidates will be subject to a pre-employment background check.

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