Jobs in the United States

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MS
Director, QA Engineer
MS Services Group, Inc.
Alpharetta, GA
- $143,000 USD / year
Morgan Stanley Services Group, Inc. is seeking a Director, QA Engineer in Alpharetta, Georgia to Analyze functional requirements and design test strategies and documents including the…
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MS
Director, Lead Software Engineer
MS Services Group, Inc.
Alpharetta, GA
- $175,000 USD / year
Morgan Stanley Services Group, Inc. is seeking a Director, Lead Software Engineer in Alpharetta, Georgia to build strategic multi-use technology solutions for reuse and leverage across…
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MS
Associate, Software Engineer
MS Services Group, Inc.
Alpharetta, GA
- $136,000 USD / year
Morgan Stanley Services Group, Inc. is seeking an Associate, Software Engineer in Alpharetta, Georgia to Implement, design, and develop components of software projects within Mutual Funds…
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MS
Vice President, Lead Tech Program Mgmt
MS Services Group, Inc.
NY
- $202,000 to $215,000 USD / year
-Requires a Bachelor’s in Computer Engineering, Information Technology, or a related field of study.
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MS
Director, Lead Cloud & Infrastructure Engineering
MS Services Group, Inc.
Alpharetta, GA
- $160,000 USD / year
…and modern cloud compatible technologies. Architect, design, engineer, and deploy private, public, and hybrid cloud IT infrastructure software, while giving consideration to performance,…
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Chief Engineer Columbus Airport Marriott
Dreamscape Hospitality
Columbus, OH
We are seeking a highly skilled and experienced Chief Engineer to lead our engineering team and oversee the technical operations of our organization. This pivotal role offers an exciting…
Added 1 min ago
IIOT Implementation Engineer
Ford Global
Dearborn, MI
Experience in Electrical / Computer Engineering or related technical field
Added 1 min ago
CAD Engineer – AMS & Custom Layout
Qualcomm Canada ULC
ON, CA
We're looking for a CAD engineer with a custom layout background to set up and support the CAD flows, EDA tools and foundry PDKs our design teams rely on, with a focus on…
Added 2 mins ago
Project Industrial Wastewater Engineer
Arcadis
Syracuse, NY · Albany, NY · Buffalo, NY · Rochester, NY
We are seeking a Project Industrial Wastewater Engineer to join our growing Industrial Wastewater Treatment team in Syracuse, NY. This is an exciting opportunity for an experienced engineer…
Added 2 mins ago
Staff Industrial Wastewater Engineer
Arcadis
Syracuse, NY · Albany, NY · Buffalo, NY · Rochester, NY
We are seeking a Staff Industrial Wastewater Engineer to join our growing Industrial Water team in Syracuse, NY. This is an exciting opportunity for an engineer who is passionate about…
Added 2 mins ago
Solution Architect, Identity Security - GSI (US)
Cyera
Remote, United States
Experience: 5+ years of deployment experience in a similar role, such as a solution architect, solution engineer, or consulting engineer with a background in designing and implementing…
Added 2 mins ago
Application Engineer - Bilingual in Korean (OH)
SBT Global, Inc.
Warren, OH
We are seeking a Manufacturing Application Engineer to support IT and manufacturing application systems for EV battery production facilities across North America. This role combines IT…
Added 3 mins ago
Risk Engineer & Risk Manager
Booz Allen Hamilton_United States
El Segundo, CA
Risk Engineer & Risk Manager The Opportunity:
Added 3 mins ago
SATCOM Systems Engineer, Senior
Booz Allen Hamilton_United States
Fort Meade, MD · Annapolis Junction, MD
SATCOM Systems Engineer, SeniorThe Opportunity:
Added 3 mins ago
Senior Security Risk Engineer
Oracle
Nashville, TN
Oracle Security & GRC is seeking a Senior Security Risk Engineer to help build and scale our approach to security risk intelligence and automation.
Added 4 mins ago
Sr Manager, Network Engineer- San Antonio, TX
HEB
San Antonio, TX
…scalability to meet customer needs. The Senior Manager of Network Engineer leads managers and / or professional individual contributors who exercise substantial latitude and independence.…
Added 4 mins ago
GI
Civil Engineer (Geotechnical Specialty)
Goldbelt, Inc.
Remote, United States
- $100,000 to $170,000 USD / year
The Civil Engineer (Geotechnical Specialty) serves as the senior geotechnical engineering authority responsible for evaluating site conditions, subsurface investigations, foundation…
Added 4 mins ago
Program Manager
Veeco
Plainview, NY
Drive cross-functional decisions across mechanical, electrical, systems, software, process engineering, operations, supply chain, technical support, and field service teams.
Added 4 mins ago
Software Operations Support Engineer
AeroVironment, Inc.
Germantown, MD
The Software Operations Support Engineer will be responsible for ensuring the continued reliable operation of ARGUS software systems deployed at customer sites, including Linux-based…
Added 4 mins ago
Co-op, Software, Applied AI Platform Engineer
Lila Sciences
United States
Pursuing a Bachelor's, Master's, or PhD in Computer Science, Software Engineering, or a related field
Added 5 mins ago
Mechanical Engineer
Google
Sunnyvale, CA
Bachelor’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, Physics or a related field and 4 years of experience in the job offered or in a Mechanical…
Added 5 mins ago
Senior Software Engineer, Cloud Workspace (multiple openings)
Google
Raleigh, NC · Durham, NC
Bachelor’s degree in Computer Science, Engineering, Mathematics, Information Systems, or a related field and 5 years of progressive, post-baccalaureate experience in the job offered or in a…
Added 5 mins ago
Senior Research Engineer
Google
New York, NY
PhD degree in Computer Science, Engineering, Computer Information Systems, Mathematics, Physics, or a related field and 2 years of experience in the job offered or in a Research…
Added 5 mins ago
Application Engineer
Google
Austin, TX
Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Computer Engineering, or a related field and 8 years of progressive, post-baccalaureate, experience in the…
Added 5 mins ago
Software Engineer III, Core Data (multiple openings)
Google
Madison, WI
Bachelor’s degree in Computer Science, Engineering, Mathematics, Information Systems, or a related field and 2 years of experience in the job offered or in a Software Engineer-related…

Scale Computing INC

Trainee Engineer, NOC

Bengaluru, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, andscalable technology that powers critical operations worldwide.

About the Role Trainee/Associate Engineer will oversee daily operation of support desk functions that includes taking calls as first level support, entering the reported problems in the ticketing system, solving user problems, proper escalation of open problems and dealing with the customers. Will also participate in preventative maintenance, troubleshooting, configuring and providing technical support for end-users.

Great candidates will look like this:

A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment. An excellent communicator who is efficient and effective with customers and colleagues via instant messages, email, video conferencing and in-person interactions.Enjoy troubleshooting and problem-solving analytically.

Essential duties and responsibilities include the following: (Other duties may be assigned.) Provide helpful and professional assistance to customers via phone, email and tickets. Create or update support tickets as required for phone calls. Document all calls, actions, and any relevant information in ticket notes. Handle tickets created by customers via email. Follow up on existing tickets proactively and within specified time frames. Resolve or escalate tickets in a timely manner, within SLA guidelines. Interact with other departments and teams, collaborating on tickets or solutions. Evaluate customers’ needs and determine the appropriate action. Troubleshoot complex technical issues with customers via phone. Understand and follow security and other guidelines for customers’ accounts. Process voicemails, creating or updating support tickets as necessary. Write and send customized email responses to customers for specific situations. Understand and adhere to Scale Computing policies and procedures. Place outbound calls to resolve internally-detected issues. Be professional and courteous at all times, especially when speaking or conversing with customers.

Requirements

Technical requirements:

Knowledge of at least some of the following:

General computer systems . PCs, laptops, mobile devices. Current and recent Operating Systems . Windows, Mac OS, Linux. Routing Protocols and concepts . Static and Dynamic routing, Distance, Priority, routing table, Default Gateway . Switching Protocols and concepts . VLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table,ARP. Networking Protocols and concepts . TCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH FTP, HTTP(s), IPSEC, SSL,etc. Network troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG, etc. OSI Model – Advanced understanding of layers 1-4 . Subnetting and Supernetting . Firewall rules and policies, Access Lists . Deep understanding of technical concepts within networking environments as well as security, risk and compliance. Entry Level knowledge of Switches, Routers, Firewalls, and Networking in general is required. Must be detail-oriented and must be able to work well in a team environment.

Reporting Structure:

Reports to Tier 1 Manager - NOC.

Education and Experience:

Bachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field. Minimum experience in the networking domain is preferred. (0-2 years) Experience working in helpdesk or technical support is preferred. Industry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc. are preferred.

Shift Timings 9.30PM-6.30 AM(Night Shift)

Perks of Acumera Group medical insurance. Paid company holidays. Casual dress code Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer.

All final candidates will be subject to a pre-employment background check.

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