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Manager

  • Boston, MA, United States

$75,000 to $85,000 USD / year · Full-time

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Job details

Pay
$75,000 to $85,000 USD / year
Job type
Full-time
Experience
Minimum of 3 to 5 years of restaurant front-of-house experience, including supervisory or management roles.
Posting language
English
Posted

Original job description

Job Title: Dining Room Manager

Location: Savr Restaurant

Reports To: General Manager

Employment Type: Full-Time

Position Overview

The Dining Room Manager is responsible for overseeing daily front-of-house operations, ensuring exceptional guest experiences, smooth service execution, and strong team leadership. This role is hands-on, fast-paced, and guest-focused, with accountability for service standards, staff performance, and operational flow throughout each shift.

Key Responsibilities

Guest Experience

• Lead the dining room to deliver consistently high levels of hospitality and service.

• Actively engage with guests to ensure satisfaction, resolve concerns, and build repeat business.

• Handle guest feedback, service recovery, and special requests with professionalism and urgency.

• Maintain Savr’s service standards, pacing, and presentation at all times.

Front-of-House Operations

• Oversee floor execution during service, including table flow, pacing, and section management.

• Coordinate closely with the kitchen, bar, and host team to ensure seamless service.

• Manage reservations, walk-ins, and waitlists using the restaurant’s reservation system.

• Ensure dining room cleanliness, readiness, and overall appearance meet Savr standards.

Team Leadership

• Supervise, coach, and support servers, bartenders, hosts, and support staff.

• Lead pre-shift meetings, communicate daily priorities, and set expectations.

• Address performance issues promptly and professionally.

• Assist with hiring, onboarding, training, and scheduling of FOH staff.

• Enforce company policies and standards consistently.

Operational Oversight

• Monitor sales, labor, and guest flow during shifts to support operational goals.

• Ensure compliance with all company policies, alcohol service regulations, and safety standards.

• Handle cash management, comps, voids, and shift reports as required.

• Support special events, private dining, and large parties.

Standards and Compliance

• Ensure all staff follow service procedures, responsible alcohol service laws, and safety protocols.

• Maintain a positive, respectful, and professional work environment.

• Address and correct any service, safety, or compliance issues in real time.

Qualifications

Qualifications

• Minimum of 3 to 5 years of restaurant front-of-house experience, including supervisory or management roles.

• Strong leadership and guest service skills in a high-volume environment.

• Experience with reservation and POS systems.

• Excellent communication, organization, and problem-solving skills.

• Ability to work nights, weekends, and holidays as required.

• ServSafe Alcohol or equivalent certification preferred or willingness to obtain.

Skills and Attributes

• Confident floor presence with strong leadership energy.

• Guest-first mindset with attention to detail.

• Calm, professional decision-making under pressure.

• Team-oriented with accountability and integrity.

• Strong multitasking and time-management skills.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift up to 30 pounds.

• Ability to work in a fast-paced hospitality environment.

Why Savr

Savr is a high-energy, elevated dining destination where teamwork, hospitality, and execution matter. This role offers the opportunity to lead a strong front-of-house team while delivering memorable guest experiences in a professional, fast-paced environment.

More about this job

Skills

  • Team leadership
  • Guide staff
  • Scheduling
  • Sales
  • Regulatory compliance
  • Cash handling
  • Leadership
  • Point of sale
  • Communication skills
  • Problem solving
  • Attention to detail
  • Decision making
  • Multitasking
  • Time management
  • Heavy lifting

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