Software Product Manager

Business Systems Specialist

Vital Tears | Full-Time | On-Site | Kansas City, MO

About the Opportunity

Vital Tears is seeking a Business Systems Specialist with experience in software project management, technology consulting, or solutions management to help drive business systems initiatives and operational improvements across the organization.

How You'll Make an Impact

• Lead Technology Initiatives: Coordinate software projects, system enhancements, and business technology initiatives from discovery and planning through implementation and ongoing support.
• Consult with Business Stakeholders: Partner with department leaders and employees to understand business challenges, evaluate needs, and identify opportunities for technology-driven improvements.
• Translate Business Needs into Solutions: Gather requirements, evaluate potential solutions, document workflows, and help define system enhancements that support organizational goals.
• Manage Software Implementations: Coordinate application upgrades, new functionality, integrations, testing, rollouts, and post-implementation activities.
• Manage Relationships: Work directly with software providers, consultants, developers, and internal stakeholders to communicate requirements, resolve issues, and keep initiatives on track.
• Champion Adoption: Develop training resources, coordinate employee training, and support change management efforts to ensure successful adoption of new systems and processes.
• Oversee Project Progress: Maintain project plans, track milestones, manage action items, communicate status updates, and help ensure projects are delivered on time.
• Improve Business Processes: Identify opportunities to streamline workflows, improve system utilization, increase productivity, and enhance the overall employee and customer experience.

Qualifications for Success

• Experience in software project management, technology consulting, solutions management, business systems analysis, or a similar role.
• Ability to understand business challenges and translate them into actionable technology requirements and solutions.
• Strong project coordination skills, including managing timelines, priorities, deliverables, and stakeholder expectations.
• Experience working with cross-functional teams, software vendors, consultants, and business leaders.
• Strong communication and relationship-building skills, with the ability to facilitate discussions and present information to both technical and non-technical audiences.
• A proactive, analytical, and solutions-oriented approach to identifying problems and driving initiatives to completion.
• Ability to manage multiple projects and priorities in a growing, fast-paced organization.

Preferred Experience

• Experience in a software consulting firm, technology services organization, or internal business systems department.
• Familiarity with CRM, ERP, and other enterprise business applications.
• Experience with Microsoft Dynamics 365, Business Central, or similar enterprise platforms.
• Experience gathering business requirements, evaluating software solutions, and coordinating system implementations.
• Exposure to project management methodologies, business process mapping, or continuous improvement frameworks.
• Healthcare industry experience and familiarity with HIPAA requirements.

Why Vital Tears?

This is an opportunity to move beyond managing software projects for clients or supporting technology initiatives in a larger organization and become an integral part of a growing business.

At Vital Tears, you'll work directly with leadership and teams across the organization, gain visibility into business operations, and play an important role in shaping how technology supports our continued growth.

You'll have the opportunity to take ownership of meaningful initiatives, influence business processes, build relationships across departments, and see the direct results of the solutions you help implement.

If you enjoy understanding business challenges, finding better ways to work, and bringing technology solutions to life, we'd love to hear from you.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned. Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.

In the last 5 years, the candidate must have 0 major moving violations and less than 3 minor moving violations.