Internal Posting - Cloud and Systems Administrator I

JOB OVERVIEW

*****INTERNAL POSTING: THIS POSTING REQUIRES you to be a current eligible employee of Sarpy County. If you are not a current Sarpy County employee, please do not apply at this time****

GENERAL PURPOSE

Responsible for the administration, monitoring, maintenance, and support of the organization's cloud-based and on-premises IT infrastructure. With regular attendance, supports the availability, performance, and security of systems and services by performing routine systems administration tasks, troubleshooting technical issues, and assisting with the implementation of cloud, virtualization, server, and network technologies. Performs assigned duties independently within established procedures.

SUPERVISION EXERCISED

NoneESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES

• Administer, monitor, maintain, and support cloud infrastructure and cloud-based systems.
• Assist with the administration, configuration, and troubleshooting of enterprise collaboration and messaging platforms, including email, file sharing, and communication services.
• Perform routine server and systems administration, including system maintenance, software updates, patch management, and system health checks.
• Monitor system alerts and performance metrics and escalate issues as appropriate.
• Perform user account administration, permissions management, and access requests.
• Monitor, maintain, and support virtualized computing environments, server infrastructure, storage systems, and backup solutions.
• Assist with hardware and software installations, configurations, upgrades, and replacements.
• Develop and maintain technical documentation, procedures, and inventory records.
• Troubleshoot and resolve network, server, cloud, and application issues, escalating complex problems as appropriate.
• Serve as a technical escalation point, providing advanced troubleshooting and support for issues related to cloud services, servers, systems, and related infrastructure.
• Participate in infrastructure projects and technology implementations as assigned .• Utilize and modify scripts and automation tools to support routine administrative tasks and improve operational efficiency.
• Respond to IT issues on a 24/7 basis in accordance with IT on-call responsibilities.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

MINIMUM QUALIFICATIONS

• Bachelor’s** degree in Information Technology, Computer Science, or a related field.
• 2 years of experience in technical support or help desk roles. **Approved work experience beyond that required which provides equivalent knowledge, skills, and abilities may be considered and substituted for the stated education.
• Have and maintain a valid Driver’s License, as well as meet eligibility requires of “acceptable driving standards” as defined by the County.
• Will be in on-call rotation for after-hours issues; when needed/necessary, must be able to arrive at the Courthouse/worksite within 45 minutes of receiving a call.

KNOWLEDGE, SKILLS & ABILITIES

• Effective communication and interpersonal skills for interacting with diverse individuals.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using Microsoft Office Suite and other software related to data management, communication, and common business processes.
• Ability to follow established policies and procedures for confidentiality while adapting to evolving privacy standards and technologies.
• Ability to build and maintain positive relationships within a team.
• Basic knowledge of information technology security practices.
• Basic knowledge of cloud computing technologies, cloud administration, and cloud-based services.
• Working knowledge of Windows server administration, Active Directory, and Microsoft 365 technologies.
• Working knowledge of virtualized computing environments, storage systems, and backup and recovery technologies.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, and network connectivity.
• Ability to learn and apply new technologies, systems, and procedures.
• Ability to perform routine systems administration, maintenance, and troubleshooting using established procedures.
• Ability to communicate technical information to both technical and non-technical individuals.

PHYSICAL DEMANDS AND WORKING CONDITIONS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is typically a professional office setting, involving regular use of computers, standard office equipment, and frequent interaction with both internal staff and the public in a structured, task-oriented atmosphere. Work hours may include evenings, weekends, call-ins, and holidays. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.

Benefits

Sarpy County offers competitive benefits to eligible* employees including:

Sarpy County Insurance Benefit Guide

Health Insurance Dental Insurance Life Insurance Long-term Disability Insurance Pension Plan Vacation Leave Sick Leave Flexible Spending Accounts 10 designated holidays and 2 floating holidays Employee Assistance Program

*For eligiblity requirements, reference associated union contract or the Sarpy County Personnel Rules and Regulations.