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Added 19 mins ago
IT Support Engineer
ArcelorMittal USA LLC
Cleveland, OH
…troubleshoot, plan, prioritize, and track work efforts using the Cliffs ServiceNow ticketing system to ensure timely resolution of user requests and problems. - Commission and support…
Added 20 mins ago
Technical Analyst-JR - 3058067
Apex Systems, Inc.
Columbus, OH
…Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with…
Added 23 mins ago
Senior ServiceNow HRSD Architect / Expert
INSPYR Solutions
Vienna, VA
Our client is seeking a ServiceNow HRSD (Human Resource Service Delivery) contractor that has expert level ServiceNow experience, to include both System Administrator and Application…
Added 46 mins ago
A&
ServiceNow IT Project Manager
Astor & Sanders
San Diego, CA
- $140,000 to $170,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Project Manager. This is a full-time and and requires this…
Added 46 mins ago
A&
ServiceNow IT Project Manager
Astor & Sanders
Fort Lee, VA
- $140,000 to $170,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Project Manager. This is a full-time and and requires this…
Added 46 mins ago
A&
ServiceNow IT Cybersecurity Specialist
Astor & Sanders
San Diego, CA
- $130,000 to $160,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Cybersecurity Specialist This is a full-time and onsite in…
Added 46 mins ago
A&
ServiceNow IT Cybersecurity Specialist
Astor & Sanders
Fort Lee, VA
- $130,000 to $160,000 USD / year
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a ServiceNow IT Cybersecurity Specialist This is a full-time and onsite in…
Added 46 mins ago
A&
ServiceNow Developer
Astor & Sanders
San Diego, CA
- $170,000 to $190,000 USD / year
…solutions provider headquartered in McLean, VA and is seeking a ServiceNow Developer. This is a full-time onsite position in San Diego,…
Added 1 hour ago
Manager, IT Cybersecurity Governance, Risk & Compliance
American Airlines
Fort Worth, TX
Added 2 hours ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
Added 2 hours ago
Senior IT Support Manager
WSV Systemhaus
Remote, United States
Experience with ticketing and service management platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
Added 4 hours ago
Systems Analyst
GD Information Technology, Inc.
United States
Document technical activities, incidents, and resolutions clearly in ServiceNow.
Added 4 hours ago
ServiceNow Developer SME
GD Information Technology, Inc.
Remote, United States
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 4 hours ago
Senior System Administrator - DISA E-ICAM Program (Hybrid)
GD Information Technology, Inc.
United States
Document troubleshooting activities, findings, corrective actions, and ticket resolutions in ServiceNow.
Added 4 hours ago
ServiceNow Techno Functional Lead
Deloitte US
Columbus, OH
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As a ServiceNow Techno - Functional Lead, you will have the ability to share new…
Added 4 hours ago
Customer Experience Management Consultant, Medallia
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export…
Added 4 hours ago
Service Now Delivery Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a ServiceNow Delivery Manager on Enterprise Operations as a Service team, you will be responsible for:
Added 5 hours ago
ServiceNow Developer
Deloitte US
Dallas, TX
As a Delivery Senior Consultant, Configuration and Integration Solutions on the GPS ServiceNow team, you will be responsible for:
Added 5 hours ago
First Line Risk Analyst
Citizens
Johnston, RI
Familiarity with ServiceNow, Jira, or similar IT service management tools.
Added 5 hours ago
High Availability & Disaster Recovery Intern – Summer 2027
GAIC Great American Insurance Company
Cincinnati, OH
…business continuity coordination, disaster recovery testing, ServiceNow administration, CMDB data management, and operational readiness initiatives. The intern works closely with…
Added 6 hours ago
TI
MSP Level 3 Technician
TeamLogic IT, East Rochester, NY
East Rochester, NY
- $65,000 to $90,000 USD / year
RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Added 6 hours ago
Cybersecurity Engineer
Early Care and Learning, Department of
United States
Added 6 hours ago
EF
Quality, Compliance and Safety Specialist (SHC)
EMCOR Facilities Services, Inc.
Redwood City, CA
- $128,000 to $133,000 USD / year
…Proficient computer skills including Microsoft Office. JDE and ServiceNow experience preferred.• Hold current OSHA 10 & OSHA 30; prefer OSHA 501 certificate.• Excellent interpersonal…
Added 7 hours ago
IT Service Desk Specialist III
U.S. Urology Partners, LLC
Voorhees, NJ · Indianapolis, IN · Columbus, OH · Syracuse, NY · Palm Coast, FL
Hands-on experience with ITSM tools such as ServiceNow, Jira, BMC Remedy, Freshservice or equivalent platforms.
Added 7 hours ago
Manager Salesforce Applications
Advanced Drainage Systems
Hilliard, OH

Closed listing

Saronic Technologies

IT Service Desk Manager

Austin, TX, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 8+ years of IT support experience, with at least 3 years managing or leading a global/distributed service desk.
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

About the Role

Saronic is a rapidly growing defense technology company seeking a Service Desk Manager to oversee enterprise IT support operations across a geographically distributed workforce, including international personnel. The Service Desk Manager will be responsible for the day-to-day management of service desk operations to ensure employees and business teams receive timely, high-quality support. In addition to maintaining daily operations, this role will be responsible for developing and scaling the team, processes, and technologies, and continuously enhancing service levels. The Service Desk Manager will also serve as the primary liaison between the service desk and the rest of the business, ensuring IT support aligns with organizational priorities and mission requirements.

Key Responsibilities

Manage day-to-day operations of the Service Desk, ensuring incidents, requests, and escalations are addressed efficiently.
Manage and mentor a distributed and international support team, providing leadership, training, and career development.
Help to build and scale the Service Desk organization, including staffing, processes, and technologies, to meet the demands of a fast-growing company.
Define, monitor, and report on Service Desk metrics, KPIs, and SLAs, ensuring alignment with ITIL/ITSM best practices.
Ensure that all SOPs, processes, and workflows are documented, audited, and continuously improved.
Conduct and present operational performance reviews with leadership, articulating the Service Desk’s contributions to business success.
Oversee support for A/V systems and conference room technologies, ensuring reliable performance for secure domestic and international operations.
Provide operational support for collaboration and cloud computing platforms in compliance with defense industry standards.
Plan and manage organization-wide technology enhancements and upgrades.
Lead efforts to design, implement, and maintain automation workflows and API integrations to improve efficiency and reduce manual work.
Collaborate cross-functionally with security, engineering, and operations teams to ensure IT support enables organizational and mission success.
Serve as the escalation point for high-priority technical issues, coordinating resolution across teams as needed.
Coordinate and manage expectations of stakeholders, including customers, leadership, and technical teams.
Provide forward-thinking solutions that enhance Service Desk operations, while remaining adaptable to evolving technologies and requirements.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
8+ years of IT support experience, with at least 3 years managing or leading a global/distributed service desk.
Demonstrated expertise with ServiceNow (or similar ITSM platforms) administration, reporting, and workflows.
Strong working knowledge of ITIL/ITSM principles and their practical application in enterprise environments.
Proven ability to scale service desk teams, processes, and technologies in high-growth environments.
Hands-on experience supporting collaboration platforms, SaaS platforms, and cloud computing environments.
Demonstrated success with API integrations and automation for IT service delivery.
Strong leadership, communication, and stakeholder management skills, with the ability to clearly articulate Service Desk performance and strategy to non-technical staff.
Ability to multitask, prioritize, and manage multiple projects in a fast-paced, dynamic environment.
U.S. Citizenship and ability to obtain and maintain a DoD security clearance.

Preferred:

ITIL v4 Foundation Certification or higher.
Experience supporting government or defense contracts, including compliance with DoD standards (e.g., NIST, DFARS, CMMC).
Familiarity with documentation platforms (e.g., Confluence, SharePoint).
Experience with endpoint management platforms (e.g., Intune, Jamf).
Experience with IAM solutions, such as Microsoft Entra.
Previous experience in a high-growth or startup environment.

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 99% of the premium for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Visual acuity to read screens, documents, and reports.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.govinfo.gov%2Flink%2Fuscode%2F8%2F1324b&data=05%7C02%7Ckathy.allen%40saronic.com%7C0741723dfecb481cbd7708ddbf29ba35%7C97799b1f9a79413192f4d7e1a1e8fbf9%7C0%7C0%7C638876908115362021%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=1hAzwVtfQpqnE0HeXekpFXAquSe20vIhZ9Zsd3hyEjo%3D&reserved=0.

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b.

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