Jobs in the United States

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Added 1 min ago
IT Program Manager 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the IT Program Manager 2/3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned…
Added 1 min ago
Division Leader - Application & Data Services (IT Manager 6)
Los Alamos National Laboratory
Los Alamos, NM
This role will serve as the executive technology leader for LANL's Enterprise Resource Planning (ERP) Modernization Program -a multi-year institutional transformation that will modernize…
Added 1 min ago
Manager Construction 3 (Shiftwork All)
Los Alamos National Laboratory
Los Alamos, NM
If you're motivated by meaningful work, technical challenge, and project delivery excellence, this is an exceptional opportunity
Added 2 mins ago
Cleared Senior/Principal Systems Engineer - Space Systems, Onsite (Colorado Springs, CO)
Sandia National Laboratories
Albuquerque, NM
Build trusted working relationships with customer technical leaders, program managers, analysts, and operational stakeholders, and communicate Sandia capabilities, technical findings,…
Added 2 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Santa Fe, NM
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
Added 2 mins ago
GA
Director, Architecture and Data
GE Aerospace
Santa Fe, NM
- $152,000 to $202,000 USD / year
…function that governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data…
Added 6 mins ago
Inside Sales Representative - Suwanee, GA
Sonepar
Suwanee, GA
Secure and place orders with others for filling and arrange delivery date.
Added 7 mins ago
GOVERNMENT OPERATIONS CONSULTANT II - 64002718
State of Florida
TALLAHASSEE, FL
Serves as a contract manager as required by section 287.057(15), Florida Statutes, for the Maternal and Child Health Section in the Florida Department of Health. This includes participating…
Added 9 mins ago
Lead Estimator
Actalent
Glenwood, IA
Job Title: Lead Estimator / Assistant Project Manager Civil ConstructionJob DescriptionThe Lead Estimator / Assistant Project Manager supports both field operations and preconstruction…
Added 10 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Cheyenne, WY
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
Added 14 mins ago
Controls Engineering Manager
Atlas OT
Centennial, CO
As the Controls Engineering Manager at Atlas OT, you will lead our controls engineering team and own the quality, capacity and growth of the engineering work we deliver across energy,…
Added 17 mins ago
Critical Operations Manager
Meta
Kuna, ID
Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our…
Added 17 mins ago
Program/Construction Manager
Jacobs
Boise, ID
Jacobs is seeking an experienced Program/Construction Manager to manage a large environmental remediation progressive design/build project in Butte, Montana, as well as support major…
Added 17 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Boise, ID
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
Added 17 mins ago
GA
Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
…function that governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data…
Added 19 mins ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
Manage and optimize Akamai CDN configurations, caching policies, origin connectivity, content delivery, redirects, and application acceleration.
Added 21 mins ago
Project Manager
MGT
Livermore, CA · Anaheim, CA · Los Angeles, CA
You must have a valid driver’s license, a clean driving record, access to a reliable vehicle, and valid auto insurance · Certified Associate in Project Management (CAPM) certification is required at hire
Added 26 mins ago
Sr. Project Manager
RAB Aggregator, LLC
Remote, United States
Serve as a trusted advisor to senior leadership, translating technical capabilities into business value.
Added 27 mins ago
Manager, Critical Situations
Sapiens
Remote, United States
The role sits in Delivery success and has no direct reports. Results come through program management discipline, clear communication, and influence across Delivery, Engineering, Product,…
Added 27 mins ago
EC
Engineering Manager
Eaton Corporation
Greenwood, SC
- $130,000 to $190,000 USD / year
The Engineering Manager drives engineering performance, talent development, continuous improvement, design standardization, automation, and technology adoption while supporting safety,…
Added 28 mins ago
Lead Generator Project Engineer-1
GE Vernova
Greenville, SC
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 28 mins ago
Lead Generator Project Engineer-2
GE Vernova
Greenville, SC
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 28 mins ago
Lead Generator Project Engineer
GE Vernova
Greenville, SC
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 28 mins ago
ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location
EY
Columbia, SC · Greenville, SC
To qualify for the role you must have
Added 28 mins ago
Senior Business Operations Manager, Day Shift, Outpatient Imaging
Imaging Services
Silver Spring, MD · Rockville, MD
Manager will oversee two CT machines, Two Xray units, Two MRI units including evening shifts · Must possess top level business management, interpersonal, and facilitation skills

Sapiens

Manager, Critical Situations

Remote, United States

Apply on sapiens.careers.hibob.com About employer

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

The CriSit Manager owns the resolution of high-severity customer situations on Sapiens delivery engagements: major defects, stalled implementations, data issues, and at-risk programs where the customer relationship is under threat. They are the single point of accountability from the moment a CritSit is declared to the moment it is closed.

The role sits in Delivery success and has no direct reports. Results come through program management discipline, clear communication, and influence across Delivery, Engineering, Product, and Customer Success. It also calls for character as much as capability: customers and colleagues take their cue from how the Manager behaves under pressure. Job Responsibilities Critical Situation Ownership

Own high-impact outages and severe escalations from first report to close-out, as the single point of accountability.
Triage and validate escalations against the agreed severity and impact criteria.
Stand up and run the war room, including bridge calls and a dedicated Slack or Teams channel, with the right stakeholders.
Set priorities, owners, and action plans, and track them to completion.

Program and Delivery Recovery

Agree a recovery plan within days of declaration, with clear milestones, dependencies, and exit criteria.
Manage risks, issues, assumptions, and dependencies, and re-baseline scope and timelines with the customer and Delivery leads where needed.
Agree resourcing with Delivery leadership, and raise gaps early.
Hold program governance, such as regular checkpoints and steering updates, until the customer is back on track.

Communication and Stakeholder Management

Give customers, customer executives, and Delivery Success leadership clear, accurate, regular updates, and set expectations early.
Translate technical detail into clear business impact and next steps, drawing on knowledge of insurance and financial-services core systems.
Support senior customer conversations alongside Delivery leadership.
Escalate to Business leadership when a decision on resourcing, remediation, or commitments is beyond agreed limits.

Cross-Functional Coordination

Mobilize Engineering, CloudOps and DevOps, Support, and Product resources, and remove blockers.
Keep Sales, Customer Success, and Account Management aligned on status and customer impact.
Lead the cross-functional working team through influence, without formal line authority.

Root Cause and Continuous Improvement

Drive root-cause analysis, write the customer-facing report, and complete the post-mortem.
Ensure corrective and preventive actions are logged, owned, and delivered, and hand recurring failures to the owning group with playbook changes.
Identify patterns across engagements, releases, and components, and share them with Delivery, Product, and Engineering.
Report on CritSit metrics: time to engage, mitigate, and resolve; repeat incidents; open CritSit volume and ageing; and recovery plan milestone adherence.

Job Requirements

Program management expertise, including recovering troubled programs through planning, risk and issue management, governance, and change control.
Seven or more years in customer-facing technology, incident, or escalation roles, with first-hand experience as an Incident Commander or crisis lead.
A track record of owning high-impact outages and severe escalations from first report to close-out, running the war room and mobilizing teams with no reporting line.
Working knowledge of insurance or financial-services core systems, enough to judge business impact.
Clear, accurate communication with customers and senior leaders at every level, with expectations set early.
Practical experience using AI tools to improve incident management.
Fluent English.
Availability for the after-hours on-call rotation, and for travel to customer sites at short notice.
A bachelor’s degree or equivalent experience.

The following are an advantage:

Experience of the Insurance or financials platforms.
ITIL major-incident practice.
A further European language.
PMP, PRINCE2, or similar certification.

Apply on sapiens.careers.hibob.com About employer

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Jobs in the United States