Jobs in the United States

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Added 2 mins ago
DWM Watershed Manager II (OLIO - Collection)
City Of Atlanta
Atlanta, GA
Works under the general supervision of a Director. Depending on the organization structure, may work independently with responsibility for an assigned function or program.
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Findlay, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Foley, AL · Robertsdale, AL · Bay Minette, AL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Gadsden, AL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Lubbock, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Lubbock, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Lead Pharmacy Lead Technician
CVS Health
Haslet, TX
- $18.5 to $28 USD / hour
…and guide to the pharmacy team while supporting the Pharmacy Manager and all Pharmacist(s). As an individual contributor and participant-leader, Lead Technicians assist in ensuring that…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Amarillo, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 6 mins ago
Manager, Corporate Development
Ford Motor Company
Cheyenne, WY
…highly analytical and commercially minded Corporate Development Manager to help evaluate, structure, and execute transactions globally across Ford's businesses. This role offers direct…
Added 6 mins ago
VP – Software Delivery
Maximus
Cheyenne, WY
Maximus is currently seeking a VP of Software Delivery who is responsible for the end-to-end technical integrity of software systems delivered under a large, critical programs. This role…
Added 6 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
…to develop a strong engineering team, shape the platform’s technical direction, and expand cloud-native and AI capabilities with direct patient and provider…
Added 6 mins ago
C
Technical Manager - Healthcare Claims Systems
Cognizant
Cheyenne, WY
- $71,000 to $112,500 USD / year
We are seeking a Technical Manager with deep healthcare claims expertise to lead vendor management and release delivery for a large-scale claims platform environment. In this role, you will…
Added 6 mins ago
CM
Business Systems Training & Support Specialist
Cayuga Milk Ingredients, LLC
Auburn, NY
- $64,000 to $92,000 USD / year
Build a structured training program that scales as teams grow and survives staff turnover by using the Alchemy Learning Management System (LMS).
Added 7 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 10 mins ago
Associate Engineer in the EDG - 37884
The MathWorks, Inc.
Natick, MA
The Engineering Development Group (EDG) is a technical and leadership development program at MathWorks that builds strong leaders and innovators in the organization.
Added 10 mins ago
Engineer in the EDG - Program Man 37883
The MathWorks, Inc.
Natick, MA
The Engineering Development Group (EDG) is a technical and leadership development program at MathWorks that builds strong leaders and innovators in the organization.
Added 11 mins ago
Clinical Laboratory Supervisor - Francis
Boston Children's Hospital
Brighton, MA
Supervises the technical and operational day to day activities and staff of area and/or shift assigned. Under the guidance and direction of leadership, ensures the delivery of laboratory…
Added 12 mins ago
Product Owner, IT
Navitus Health Solutions, LLC
Remote, United States
What our team expects from you? • Bachelor’s degree in business or information systems, or other relevant technical field of study, or equivalent work experience required.• Product Owner,…
Added 13 mins ago
Construction Consultant
The Vertex Companies LLC
Branchburg, NJ
…this position will perform detailed project reviews, develop technical analyses, prepare client deliverables, and contribute to expert consulting engagements across a broad range of…
Added 13 mins ago
Financial Manager
Veterans Affairs, Veterans Health Administration
East Orange, NJ
For a GS-14 position you must have served 52 weeks at the GS-13 · The grade may have been in any occupation, but must have been held in the Federal service
Added 13 mins ago
Senior Manager, Capabilities and Deployment Lead
J&J Family of Companies
Titusville, NJ
We are searching for the best talent for a Senior Manager, Capabilities and Deployment Lead, to be based in Titusville, NJ; Raritan, NJ; or Spring House, PA. This is a hybrid position that…
Added 13 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
…to develop a strong engineering team, shape the platform’s technical direction, and expand cloud-native and AI capabilities with direct patient and provider…
Added 13 mins ago
Innovative Medicine Fleet Operations Manager
J&J Family of Companies
Titusville, NJ
Johnson & Johnson Innovative Medicine is recruiting for a Fleet Operations Manager to join our commercial operations organization, located at our Titusville, NJ site.
Added 13 mins ago
EC
Project Manager - Hyperscale
Eaton Corporation
Mountainside, NJ
- $99,000 to $145,000 USD / year
Eaton’s North American Sales division is currently seeking a Project Manager - Hyperscale. This remote position is available to candidates located within the United States.
Added 13 mins ago
Senior Manager, Oreo Insights & Analytics
Mondelez International
East Hanover, NJ
…both day-to-day and strategic projects. In addition, the Sr. Manager serves as the primary Insight & Analytics point of contact for the Oreo Senior Director for Innovation, owning the I&A…

Sapiens

Manager, Critical Situations

Remote, United States

Apply on sapiens.careers.hibob.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

The CriSit Manager owns the resolution of high-severity customer situations on Sapiens delivery engagements: major defects, stalled implementations, data issues, and at-risk programs where the customer relationship is under threat. They are the single point of accountability from the moment a CritSit is declared to the moment it is closed.

The role sits in Delivery success and has no direct reports. Results come through program management discipline, clear communication, and influence across Delivery, Engineering, Product, and Customer Success. It also calls for character as much as capability: customers and colleagues take their cue from how the Manager behaves under pressure. Job Responsibilities Critical Situation Ownership

Own high-impact outages and severe escalations from first report to close-out, as the single point of accountability.
Triage and validate escalations against the agreed severity and impact criteria.
Stand up and run the war room, including bridge calls and a dedicated Slack or Teams channel, with the right stakeholders.
Set priorities, owners, and action plans, and track them to completion.

Program and Delivery Recovery

Agree a recovery plan within days of declaration, with clear milestones, dependencies, and exit criteria.
Manage risks, issues, assumptions, and dependencies, and re-baseline scope and timelines with the customer and Delivery leads where needed.
Agree resourcing with Delivery leadership, and raise gaps early.
Hold program governance, such as regular checkpoints and steering updates, until the customer is back on track.

Communication and Stakeholder Management

Give customers, customer executives, and Delivery Success leadership clear, accurate, regular updates, and set expectations early.
Translate technical detail into clear business impact and next steps, drawing on knowledge of insurance and financial-services core systems.
Support senior customer conversations alongside Delivery leadership.
Escalate to Business leadership when a decision on resourcing, remediation, or commitments is beyond agreed limits.

Cross-Functional Coordination

Mobilize Engineering, CloudOps and DevOps, Support, and Product resources, and remove blockers.
Keep Sales, Customer Success, and Account Management aligned on status and customer impact.
Lead the cross-functional working team through influence, without formal line authority.

Root Cause and Continuous Improvement

Drive root-cause analysis, write the customer-facing report, and complete the post-mortem.
Ensure corrective and preventive actions are logged, owned, and delivered, and hand recurring failures to the owning group with playbook changes.
Identify patterns across engagements, releases, and components, and share them with Delivery, Product, and Engineering.
Report on CritSit metrics: time to engage, mitigate, and resolve; repeat incidents; open CritSit volume and ageing; and recovery plan milestone adherence.

Job Requirements

Program management expertise, including recovering troubled programs through planning, risk and issue management, governance, and change control.
Seven or more years in customer-facing technology, incident, or escalation roles, with first-hand experience as an Incident Commander or crisis lead.
A track record of owning high-impact outages and severe escalations from first report to close-out, running the war room and mobilizing teams with no reporting line.
Working knowledge of insurance or financial-services core systems, enough to judge business impact.
Clear, accurate communication with customers and senior leaders at every level, with expectations set early.
Practical experience using AI tools to improve incident management.
Fluent English.
Availability for the after-hours on-call rotation, and for travel to customer sites at short notice.
A bachelor’s degree or equivalent experience.

The following are an advantage:

Experience of the Insurance or financials platforms.
ITIL major-incident practice.
A further European language.
PMP, PRINCE2, or similar certification.

Apply on sapiens.careers.hibob.com About employer

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Jobs in the United States