Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
FG
Commercial Graduate Program, Fitch Solutions, New York - 2027
Fitch Group
New York, NY
- $79,000 USD / year
12-month program including 4 weeks of initial onboarding training and following this, in-depth, ongoing training, mentoring, project work and assessment. Participants will be supported…
Added just now
Corporate Relations Manager (9384)
THE SALVATION ARMY
Houston, TX
…corporate donor; develops target markets and opportunities for program involvement; requests financial donations from corporate and organizations based on The Salvation Army’s needs;…
Added 1 min ago
Program Specialist
Merakey Allegheny Valley School
Warminster, PA
The Program Specialist plays a critical role in the day-to-day management and oversight of specific client care within their identified Division. Reporting to the Program Director or…
Added 1 min ago
Program Specialist
Merakey Allegheny Valley School
Warminster, PA
The Program Specialist plays a critical role in the day-to-day management and oversight of specific client care within their identified Division. Reporting to the Program Director or…
Added 2 mins ago
AH
Nutrition Services Assistant - Patient Services - Full Time
Augusta Health Brand
Fishersville, VA
- Full-time
Retirement savings plans and financial wellness support programs
Added 2 mins ago
Production Cook (Cafeteria Cook, Prep Cook (Healthcare), Kitchen Services, Culinary Services)
Augusta Health Brand
Fishersville, VA
Retirement savings plans and financial wellness support programs
Added 2 mins ago
Customer Service / Back-up CDL Class B Driver
CM2 Supply, Inc
Mankato, MN
Must possess valid MN driver’s license and be able to do some local travel
Added 2 mins ago
SG
Business Development Manager, Signature Fine Wine
Southern Glazer’s Wine and Spirits, LLC
Bellevue, WA
- $60,000 to $80,000 USD / year
…a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and…
Added 2 mins ago
Chubb Associate, Construction Surety- Dallas, June 2027
ACE American Insurance Company
Dallas, TX
Our Chubb Associate Program is a great starting point for individuals seeking an entry-level role in the insurance industry. As a Chubb Associate, you will be part of an experience that…
Added 2 mins ago
Direct Support Professional (DSP)
Envision Unlimited
Homewood, IL
Must have valid driver's license
Added 3 mins ago
AW
Associate Distribution Engineer
Aquarion Water Company
Bridgeport, CT
- $90,000 to $111,000 USD / year
Good written and oral communication skills; and must have ability to complete projects with minimal technical supervision · All vendors must have a current and fully executed MSA on file before submitting candidates
Added 3 mins ago
HS
Dining Services - Manager in Training
Healthcare Services Group, Inc.
NORTH VERNON, IN
- $18 to $21 USD / hour
Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and…
Added 3 mins ago
Food Service Director
Healthcare Services Group, Inc.
SOUTH PITTSBURG, TN
The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires…
Added 3 mins ago
HS
Dining Services - Manager in Training
Healthcare Services Group, Inc.
INDIANAPOLIS, IN
- $18 to $21 USD / hour
Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account! This structured and paid 16-week program will develop you to manage and…
Added 3 mins ago
Dining Services Assistant Manager
Healthcare Services Group, Inc.
ALEXANDRIA, VA
Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate about positively…
Added 4 mins ago
Shift Manager
Arby's
Richlands, NC
Must have a reliable vehicle and valid driver’s license
Added 4 mins ago
Shift Manager
Arby's
Jacksonville, NC
Must have a reliable vehicle and valid driver’s license
Added 4 mins ago
Shift Manager
Arby's
Jacksonville, NC
Must have a reliable vehicle and valid driver’s license
Added 4 mins ago
Nursing Assistant - General Medical Unit
St. Mary's Medical Center
Duluth, MN
Day Shift: 6:00am - 2:30pm · Evening Shift: 2pm - 10:30pm
Added 4 mins ago
Director, In Store
Macy's
Downey, CA
Must possess a strong sense of urgency
Added 5 mins ago
Assistant Manager
Arby's
Memphis, TN
Must have a reliable vehicle and valid driver’s license
Added 5 mins ago
Project Manager
SMS group Inc
E Pittsburgh, PA
Overall leadership responsibility for quality execution of projects maximizing contract value consistent with company financial, strategic and program objectives
Added 7 mins ago
Corporate Relations Manager (9384)
SALVATION ARMY A GEORGIA CORP
Houston, TX
…corporate donor; develops target markets and opportunities for program involvement; requests financial donations from corporate and organizations based on The Salvation Army’s needs;…
Added 7 mins ago
Annuities Program Director
Manulife
Remote, United States
The Annuities Program Director role is accountable for overseeing and delivering the Fixed Indexed Annuity portfolio. The role needs deep FIA and annuity industry knowledge, proven…
Added 7 mins ago
Director, Digital Transformation
Bristol Myers Squibb
Devens, MA
…established practices, and deliver sustainable operational and financial results in a regulated…

Sapiens

Manager, Critical Situations

Remote, United States

Apply on sapiens.careers.hibob.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

The CriSit Manager owns the resolution of high-severity customer situations on Sapiens delivery engagements: major defects, stalled implementations, data issues, and at-risk programs where the customer relationship is under threat. They are the single point of accountability from the moment a CritSit is declared to the moment it is closed.

The role sits in Delivery success and has no direct reports. Results come through program management discipline, clear communication, and influence across Delivery, Engineering, Product, and Customer Success. It also calls for character as much as capability: customers and colleagues take their cue from how the Manager behaves under pressure. Job Responsibilities Critical Situation Ownership

Own high-impact outages and severe escalations from first report to close-out, as the single point of accountability.
Triage and validate escalations against the agreed severity and impact criteria.
Stand up and run the war room, including bridge calls and a dedicated Slack or Teams channel, with the right stakeholders.
Set priorities, owners, and action plans, and track them to completion.

Program and Delivery Recovery

Agree a recovery plan within days of declaration, with clear milestones, dependencies, and exit criteria.
Manage risks, issues, assumptions, and dependencies, and re-baseline scope and timelines with the customer and Delivery leads where needed.
Agree resourcing with Delivery leadership, and raise gaps early.
Hold program governance, such as regular checkpoints and steering updates, until the customer is back on track.

Communication and Stakeholder Management

Give customers, customer executives, and Delivery Success leadership clear, accurate, regular updates, and set expectations early.
Translate technical detail into clear business impact and next steps, drawing on knowledge of insurance and financial-services core systems.
Support senior customer conversations alongside Delivery leadership.
Escalate to Business leadership when a decision on resourcing, remediation, or commitments is beyond agreed limits.

Cross-Functional Coordination

Mobilize Engineering, CloudOps and DevOps, Support, and Product resources, and remove blockers.
Keep Sales, Customer Success, and Account Management aligned on status and customer impact.
Lead the cross-functional working team through influence, without formal line authority.

Root Cause and Continuous Improvement

Drive root-cause analysis, write the customer-facing report, and complete the post-mortem.
Ensure corrective and preventive actions are logged, owned, and delivered, and hand recurring failures to the owning group with playbook changes.
Identify patterns across engagements, releases, and components, and share them with Delivery, Product, and Engineering.
Report on CritSit metrics: time to engage, mitigate, and resolve; repeat incidents; open CritSit volume and ageing; and recovery plan milestone adherence.

Job Requirements

Program management expertise, including recovering troubled programs through planning, risk and issue management, governance, and change control.
Seven or more years in customer-facing technology, incident, or escalation roles, with first-hand experience as an Incident Commander or crisis lead.
A track record of owning high-impact outages and severe escalations from first report to close-out, running the war room and mobilizing teams with no reporting line.
Working knowledge of insurance or financial-services core systems, enough to judge business impact.
Clear, accurate communication with customers and senior leaders at every level, with expectations set early.
Practical experience using AI tools to improve incident management.
Fluent English.
Availability for the after-hours on-call rotation, and for travel to customer sites at short notice.
A bachelor’s degree or equivalent experience.

The following are an advantage:

Experience of the Insurance or financials platforms.
ITIL major-incident practice.
A further European language.
PMP, PRINCE2, or similar certification.

Apply on sapiens.careers.hibob.com About employer

Report this job

Work requirements

Jobs in the United States