SAP NS2 Technical Quality Manager / Support Engineer (MaxSecure)

Company Description

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary that offers SAP solutions with specialized levels of security and support to meet the requirements of U.S. national-security and critical-infrastructure customers. This position requires access to customer data. The successful candidate must be a U.S. citizen; SAP NS2 does not offer visa sponsorships for this role. Must be able to obtain and maintain a security clearance. This position requires up to 80% travel, or travel as needed by the customer. All internal applicants must have manager approval to transfer.

Job Description

What you’ll bring Bring your developing skills in business software implementation consulting and/or support, SAP engineering and maintenance-related services, customer-facing communication, and presentations. If you can understand a customer’s business model, advise on solution operations that support business continuity, build trusted relationships with key customer stakeholders, measure and communicate business value, and contribute to the successful delivery of Premium Engagements, you are ready for this level.

• A bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience. A combination of equivalent work and life experience will be accepted in lieu of a degree.
• One or more years of work experience in business software implementation consulting and/or support.
• Previous work experience and understanding of SAP engineering, maintenance, or maintenance-related services.
• Demonstrated customer-facing communication and presentation skills.
• Understanding of ERP software implementation concepts.
• Awareness of the SAP Maintenance Portfolio, its value, and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
• Strong verbal and written communication skills.

What you’ll build As a member of the NS2 Service and Support MaxSecure Delivery team, you will support Premium Engagement delivery execution and contribute to the revenue and growth initiatives of NS2 Support as they relate to the delivery of MaxSecure engagements, support services, and associated support contracts, including SPSLE and SES. You will be directly engaged in delivering MaxSecure contract components in collaboration with customers, the SAP AGS Center of Expertise (CoE), BackOffice, NS2 CoE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support. You will contribute to safeguarding and optimizing the adoption and consumption of digital innovation in SAP-centric solutions at the customer. Where you belong At SAP NS2, you will be part of the NS2 Service and Support MaxSecure Delivery team, working across customers and SAP and NS2 delivery organizations to provide secure, high-quality Premium Engagement support. Together, we foster a customer-centric environment in which technical expertise, proactive engagement management, effective stakeholder collaboration, and continuous attention to customer outcomes help customers realize the value of their SAP solutions. You will be expected to travel up to 80% or as needed by the customer.

Qualifications

Skills: Customer Engagement · Trusted Advisor · Premium Engagement Delivery · SAP Support · SAP Engineering · SAP Maintenance Services · ERP Software Implementation · Customer Relationship Management · Stakeholder Management · Engagement Planning · Service Delivery · Revenue Forecasting · Financials (ECC) · Risk Identification · Escalation Management · Incident Management · Ticket Resolution · Business Continuity · Customer Communication · Presentation Skills · Verbal and Written Communication · Business Value Measurement · Outcome Reporting · SAP Virtual Account Team (VAT) Collaboration · SAP Center of Expertise (CoE) Collaboration · MaxSecure · SPSLE · SES · Security Clearance Eligibility · Travel Flexibility Additional Information All your information will be kept confidential according to EEO guidelines.

About SAP

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SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits. AI Usage in the Recruitment Process

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