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Managing Operations Associate Attorney
The Lisinski Law Firm
Charlotte, NC
…as the Firm's designated attorney leader for assigned office operations. Maintaining a strong in-office presence, the attorney provides local attorney oversight, ensures compliance with…
Added 1 min ago
AP
Director of Development
Austin Parks Foundation
Austin, TX
- $90,000 to $110,000 USD / year
…also manages and develops two direct reports - the Database Manager and Development Manager - aligning their work with a coordinated strategy for donor engagement, data integrity,…
Added 1 min ago
Customer Fulfillment Rep
Gexpro Services
Livermore, CA
Provide additional tactical sales support to the Program Manager as needed.
Added 2 mins ago
Recess/Lunch Support (August Start)
Chicago Public Schools
IL
The Chicago Public Schools utilizes temporary part-time seasonal support in school-based, network and central office positions. Duties are identified by the hiring manager following the…
Added 2 mins ago
Call Center Supervisor (Non-Clinical)
United Biosource Corporation
Remote, United States
…Non-Clinical Supervisor is responsible for: the day-to-day operations of a team of associates in a call center and monitors productivity and performance standards. Plans and directs…
Added 2 mins ago
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Training Coordinator
arc After School and Experiential Education
Torrance, CA
- $27.5 to $34 USD / hour
This position works closely with the Manager of Professional Development and regional leadership to support afterschool and out-of-school time staff through effective training, coaching,…
Added 2 mins ago
Employment Services Manager
Life Unlimited
Kansas City, MO
The Employment Services Manager is responsible for managing the daily operations of the Employment program. The Manager will ensure that program outcomes and quality standards are met,…
Added 2 mins ago
CC
Associate Director - Property Management
Catholic Charities Serving Central Washington
Yakima, WA
- $115,000 to $135,000 USD / year
Support lease-up of new affordable housing developments and transitions from construction to operations.
Added 2 mins ago
Assistant Chief Line Pilot
EagleView
Remote US
During their assigned shift, the Assistant Chief Pilot in Pilot Operations supports the Chief Pilot in leading PFA’s manned aerial survey flight operations. The role provides training,…
Added 2 mins ago
Bank Manager
Associated Bank, NA
United States
Join Associated Bank as a Bank Manager and lead a dynamic team dedicated to delivering exceptional customer experiences and achieving strong business results. You’ll oversee daily branch…
Added 3 mins ago
(DEN) Supervisor, HUB Dependability
United Ground Express
Denver, CO
Gather evidence; prepare and deliver attendance related presentations at Grievance Hearing to support the Company's position for suspensions or terminations
Added 3 mins ago
Project Manager - Marine Terminal
Turner & Townsend
Toledo, OH
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 3 mins ago
PT
Logistics Manager (31163)
PENTAGON TECHNOLOGIES GROUP INC
Portland, OR
- $95,000 to $115,000 USD / year
Pentagon is seeking an experienced and results-driven Logistics Manager to oversee and optimize all inbound and outbound transportation activities across the facility. This role is…
Added 3 mins ago
GM
Legal & Compliance Intern - Marketing Operations
Greystar Management Services, LLC
Remote, United States
- $25 USD / hour
The Legal and Compliance Intern will assist members of the marketing operations department in the general areas of legal and regulatory compliance as it pertains to the areas of affordable…
Added 4 mins ago
Bakery Clerk
Festival Foods
Kimberly, WI
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership…
Added 5 mins ago
Assistant Manager I
Dollar Tree Stores INC
Sparta, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager I
Dollar Tree Stores INC
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
ASSISTANT MANAGER I
Dollar Tree Stores INC
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager I
Dollar Tree Stores INC
Friendswood, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager I
Dollar Tree Stores INC
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant manager I
Dollar Tree Stores INC
Houston, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager II
Dollar Tree Stores INC
League City, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager I
Dollar Tree Stores INC
Thomasville, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Store Manager
Dollar Tree Stores INC
Burlington, NC
As a Store Manager at Dollar Tree, you’ll manage the profitable operations of your assigned store by maintaining a high standard for merchandising, placement, and store signage and by using…
Added 5 mins ago
Assistant Manager I
Dollar Tree Stores INC
Jackson, MS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

Sandy Hook Promise

Associate Manager, Service Desk & Operations

Miami Gardens, FL, United States

$56,000 to $66,000 USD / year

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Job details

Pay: $56,000 to $66,000 USD / year
Apply by: Feb 4, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Department/Team: Technology Salary: $56,000 - $66,000 (not negotiable) *typically, new hires are placed at the start of the salary range* FLSA Status: Exempt Expected Start Date: ASAP Location: Miami Gardens, Florida Type: Hybrid (3 days on-site/2 remote) About Sandy Hook Promise Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.

SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012. Commitment to Belonging, Community, Engagement, and Respect SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply. Location We are a U.S.-based organization, and most team members work remotely from locations across the country unless otherwise specified. This role is a hybrid position that requires on-site attendance at our Miami Gardens, Florida office three days per week. To be considered, applicants must reside in the Miami-Dade County/Broward County area and be able to reliably commute to the office on designated in-person workdays. Team members are expected to make thoughtful travel decisions that balance cost, convenience, and sustainability. Location, Schedule, and Physical Requirements This is a full-time role that follows a hybrid work schedule based at our National Crisis Center in Miami, Florida. Applicants must reside within commuting distance of Miami, Florida. Physical Requirements

Ability to lift 20–25 lbs. (ex., mail packages, office supplies, etc.).
Ability to stand and walk around the office for short periods.
Ability to operate standard office equipment (laptops, computers, copiers, scanners, postage machines, etc).

About the Role The Associate Manager, Service Desk & Operations is a hands-on Tier 1/Tier 2 technology professional who independently owns day-to-day service desk operations, endpoint support activities, and assigned technology workstreams. This role is responsible for resolving routine technical issues with minimal supervision, exercising sound judgment regarding escalation, identifying opportunities to improve support processes, and ensuring a high-quality support experience for staff across the organization. The position focuses on responsive ticket management, accurate documentation, Windows endpoint support, and practical troubleshooting of Microsoft 365, internet/Wi-Fi connectivity, and Avaya Cloud Office. The Associate Manager supports SHP technology nationwide, including the deployment, management, and troubleshooting of laptops and related technology for remote employees. During scheduled on-site days in Miami, the role also provides hands-on support for workstations, peripherals, and office technology, while coordinating additional site visits and vendor support as needed. Job Responsibilities Service Desk & User Support

Manage and resolve incidents and service requests in Freshservice or a comparable ITSM system; accurately categorize, prioritize, assign, track, and close tickets in accordance with service level agreements (SLAs).
Troubleshoot Windows, Microsoft 365, account access, common SaaS issues, printers, peripherals, and remote-work tools.
Document solutions consistently and contribute reusable fixes to the team knowledge base; identify incomplete tickets and follow up on unresolved requests.
Maintain clear, timely ticket updates, troubleshooting histories, user communications, resolution notes, and escalation handoffs so another technician can understand and continue the work.
Independently manage a portfolio of service desk responsibilities, identify recurring issues and support trends, recommend practical process improvements, and implement approved enhancements that improve the user experience, service quality, or operational efficiency.

Endpoint Management & Device Lifecycle

Prepare, deploy, troubleshoot, and recover Windows laptops and desktops, including shared workstations; provide hands-on diagnosis of hardware failures involving batteries, power, screens, keyboards, storage, docking stations, monitors, mice, headsets, webcams, printers, cables, adapters, and other computer accessories.
Support Microsoft Intune enrollment, Windows Autopilot provisioning, Microsoft Entra device registration/join troubleshooting, configuration policies, updates, and application deployment.
Investigate device compliance, sign-in, sync, connectivity, driver, and application installation problems; escalate complex configuration changes appropriately.
Diagnose hardware failures, check warranty or extended-support coverage, open and manage repair cases with manufacturers or approved vendors, arrange shipping or on-site service, and keep users informed through repair, replacement, and return to service.
Maintain accurate hardware inventory; coordinate secure data backup, device resets, replacements, shipping, returns, and recycling in accordance with policy.

User Lifecycle, Microsoft 365 & SaaS

Provision and deprovision user accounts, access, and licenses through approved onboarding/offboarding workflows.
Support Exchange Online, Teams, SharePoint, OneDrive, Outlook, Microsoft 365 groups, and multifactor authentication.
Provide first-line access and usability support for approved business applications and escalate application-specific configuration or data issues to designated owners.

Documentation & Operations

Write, maintain, and improve knowledge base articles, how-to guides, and repeatable troubleshooting instructions that are clear enough for colleagues and end users to follow.
Partner with Sandy Hook staff and external vendors; proactively communicate status, expected timelines, workarounds, and next steps in plain language that nontechnical users can understand.
Identify opportunities to strengthen support operations, documentation practices, ticket workflows, onboarding materials, or technology processes and proactively implement improvements within established guidelines.
Must obtain the Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification within one year of employment.
SHP will support training and examination costs in accordance with its professional development policies.
A commitment to SHP’s mission and values.
Other duties identified as organizational needs.

Desired Skills and Experience

1-2 years of progressively responsible experience in IT service desk, desktop support, endpoint management, or technical support environments, including demonstrated ability to independently manage support tickets and resolve routine technical issues with limited supervision
2+ years of experience in IT service desk, desktop support, endpoint management, or a related technical support role, with a demonstrated ability to independently manage support tickets, troubleshoot technical issues, document solutions, and coordinate hardware repair and replacement activities.
Experience supporting Windows 10/11, Microsoft 365 applications, user access, and endpoint management through Microsoft Intune and Microsoft Entra ID, including device enrollment, application deployment, compliance review, and user/group administration.
Experience working with ITSM platforms (e.g., Freshservice, Jira Service Management, or Zendesk) and external partners, including managed service providers (MSPs), internet service providers, and telecommunications vendors, to resolve incidents and service requests.
Strong customer service, communication, documentation, troubleshooting, and prioritization skills, with the ability to independently resolve routine issues, exercise sound judgment, communicate effectively with nontechnical users, and contribute to process improvements.

Preferred Experience/Qualifications (Not Required)

Experience with Windows Autopilot, shared-device configurations, and advanced Microsoft Intune administration.
Exposure to Meraki networking, Wi-Fi infrastructure, and vendor-supported network troubleshooting.
Experience supporting remote and distributed workforces, nonprofit organizations, or service-oriented environments.
CompTIA A+, Network+, Microsoft certifications, or related technical training.
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification is a plus.

Benefits and Salary Range The salary range for this position is $56,000 - $66,000. SHP uses a structured internal rubric to guide salary placement and ensure equitable pay. Typically, new hires are placed at the start of the salary range to ensure equity with current employees, and as a practice, we do not negotiate salaries.

SHP offers a competitive benefits package, including:
Unlimited PTO
Flexible schedules
Paid holidays and 10 days sick leave
Paid parental leave
Health, dental, and vision
Employer paid life insurance and short- and long-term disability
401k match
Professional development stipend
Wellness & mental health support
Employer Paid Employee Assistance Program.

Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50. Application Instructions

Applications will close on Friday, December 18, 2026.
All Miami-Dade County/Broward County residents in Florida are welcome to apply.

Equal Opportunity Employment

SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.

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More about this job

Skills

Office equipment
Documentation
Microsoft Windows
Troubleshooting
Microsoft 365
Microsoft Office
IT service management
Troubleshoot
Regulatory compliance
Onboarding
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
Microsoft Outlook
Technical support
Jira
Zendesk
Customer service
Communication skills
Prioritization
A+
Network+

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