Senior Director - Cloud and Custom Applications

General Information

Job Name

Senior Director - Cloud and Custom Applications

Country/Region

United States of America

State

California

City

Milpitas

Work Location

Milpitas Office

Work Mode

Employees work in a hybrid mode

Salary Range

$227,500.00 - $386,600.00

Exemption Status

Exempt

Business Function

Software Engineering

Employment Type

Full-time

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

Sandisk is seeking a Senior Director, Cloud and Custom Applications to lead the strategy, delivery, and ongoing operation of the commercial and digital application portfolio. This executive owns a multi-platform estate spanning Salesforce, Adobe Experience Cloud, enterprise integration, and bespoke custom applications, partnering with Sales, Marketing, Digital Commerce, Product Engineering, Supply Chain, and Legal to deliver connected customer and product experiences that scale with the company and interoperate cleanly with the core ERP platform.

Essential Job Duties and Responsibilities

Leadership & Strategic Management

• Lead, mentor, and direct a global organization of platform directors, solution architects, product owners, engineers, and vendor managed service partners across the cloud and custom application portfolio.
• Define and own the multi year roadmap for CRM, digital experience, commerce, integration, and custom applications, aligned with company growth plans and business priorities.
• Act as the executive owner of the cloud and custom application estate, presenting plans, investments, and results to the executive team and board as needed.
• Build tower leadership depth and a durable onsite plus offshore delivery model, reducing single person dependencies and delivery overlaps across teams.

CRM & Salesforce Platform Ownership

• Own the Salesforce platform strategy and roadmap across Sales Cloud, Service Cloud, Marketing capability, Experience Cloud communities, and partner facing portals.
• Lead B2B CRM transformation, including opportunity and pipeline management, quoting, channel and distributor enablement, customer service, and field support processes.
• Govern CRM data quality and master data, driving account, contact, and customer hierarchy cleanup and stewardship as the foundation for a unified customer view.
• Ensure reliable integration between CRM and the core ERP platform for customer master, pricing, orders, and billing, in partnership with the ERP and Order to Cash towers.
• Manage Salesforce licensing, org strategy, technical debt, release management, and the balance between configuration and custom code.

Adobe Experience Cloud, Corporate Sites & Digital Commerce

• Own the Adobe Experience Cloud estate, including content management and authoring, digital asset management, personalization, analytics, and campaign capability.
• Lead corporate web properties and digital commerce platforms, covering content governance, site performance, accessibility, localization, and global scalability.
• Drive checkout, payment, subscription, and omnichannel experience improvements in partnership with Consumer and Commercial business units.
• Advance customer identity unification so that a single customer profile is consistent across commerce, support, and portal experiences.
• Progress the portfolio toward a composable, API first commerce and content architecture that supports rapid campaign and market launches.

Product Lifecycle Management (PLM)

• Own the PLM application strategy covering item and part master, engineering bill of materials, document control, change management, and new product introduction workflows.
• Ensure reliable PLM to ERP synchronization for parts, bills of material, and engineering change orders so that engineering intent flows cleanly into planning and manufacturing.
• Partner with Product Engineering, Quality, and Supply Chain to digitize engineering records, accelerate change cycle time, and improve product data integrity.
• Support regulatory, compliance, and product traceability requirements through controlled documents, approved revisions, and auditable change history.

Enterprise Integration & API Platform

• Own the enterprise integration strategy, platform selection, and reference architecture connecting cloud applications, ERP, data platforms, and third party partner systems.
• Establish an API first standard with reusable services, a managed interface catalog, published contracts, and clear ownership for every integration.
• Govern interface design, error handling, monitoring, and reprocessing so that integration failures are detected and resolved before they reach the business.
• Rationalize point to point interfaces and legacy middleware, reducing the integration footprint while improving throughput and reliability.
• Ensure secure data exchange with customers, distributors, contract manufacturers, and service partners.

Custom & Bespoke Application Engineering

• Own the bespoke application portfolio, including purpose built business applications, workflow tools, portals, and automation that have no commercial off the shelf equivalent.
• Apply a disciplined build versus buy versus configure decision framework, defending custom development only where it creates differentiated business value.
• Establish modern engineering practice across the tower, including source control standards, continuous integration and deployment, automated testing, code review, and environment management.
• Drive continuous rationalization of the custom estate, retiring redundant and end of life applications and converting recurring bespoke requests into repeatable, catalogued services with defined service levels.
• Evaluate and responsibly adopt low code, workflow automation, and applied artificial intelligence capability to reduce manual effort and accelerate delivery.

Platform Operations, Security & Architecture

• Ensure the stability, security, performance, availability, and scalability of all cloud and custom applications and their connected systems.
• Oversee global Service Level Agreements, Key Performance Indicators, and operational frameworks managed across internal teams and third party vendor partners.
• Partner with Information Security, Finance, and Internal Audit to support SOX compliance, internal controls, access governance, segregation of duties, and audit readiness.
• Govern data privacy and protection obligations across customer facing platforms, including consent management and regional data residency requirements.
• Champion operational best practices for cloud native deployment, multi tenant release management, software as a service version upgrades, and disaster recovery.

Business Partnership

• Serve as the primary executive authority and trusted advisor to senior Sales, Marketing, Digital, Product, and Legal leaders on cloud application capability and digital strategy.
• Establish executive governance boards and act as the principal point of escalation for high priority initiatives and operational risks across the portfolio.
• Effectively communicate complex technical roadmaps, enterprise risks, and digital transformation outcomes to non technical executive stakeholders.
• Translate business requirements into scalable system solutions and a prioritized, transparent demand pipeline.
• Drive user adoption through training, documentation, and support models.

Strategic Planning & Innovation

• Formulate and execute the multi year global cloud and custom application strategy aligned directly with enterprise business growth and digital transformation goals.
• Lead multi million dollar global transformation initiatives, including CRM transformation, commerce platform modernization, PLM foundation programs, and integration platform consolidation.
• Monitor emerging technology trends, including composable architecture, customer data platforms, and enterprise artificial intelligence, to evaluate and implement innovative capability.
• Maintain a clear application portfolio view of lifecycle, cost, risk, and business value to guide investment, consolidation, and retirement decisions.

Budget & Resource Allocation

• Manage the total portfolio budget for cloud subscriptions, licensing, consulting services, managed support, and capital transformation projects.
• Strategically optimize resource allocation across core support operations and major strategic programs, balancing onsite ownership with offshore delivery capacity.
• Drive vendor cost management, contract negotiation, and continuous cost efficiency initiatives across global software as a service and systems integrator partnerships.
• Own software as a service license optimization, renewal strategy, and consumption governance to prevent unmanaged subscription growth.

Implementation & Transformations

• Lead platform selection, implementation, upgrade, and migration programs across CRM, digital experience, commerce, PLM, and integration platforms.
• Manage system integrators, consultants, and software vendors, including contract negotiation and performance management.
• Own program budgets, timelines, risk management, and change management for major initiatives.
• Sequence portfolio change to avoid adverse impact on concurrent enterprise programs, including the core ERP transformation.

Supervisory Responsibilities

Direct Reports

• Hires, retains, trains, coaches, guides, directs, and develops direct reports (e.g., Directors, Senior Managers, Lead Architects) using company-wide processes, tools, and resources.

Indirect Reports

• Oversees global cross-functional project teams, matrixed IT professionals, offshore delivery pods, and large third-party vendor teams, providing executive guidance and strategic direction.

Travel Requirements

• Travel up to 25% (Domestic and International)

Minimum Qualifications

Education Level

• Master's degree, Bachelor's degree, or equivalent executive-level experience in Information Technology, Computer Science, Business Administration, or a related field.

Field of Study/Area of Experience

• 15+ years of progressive IT leadership experience with at least 10+ years leading cloud, SaaS, and custom application portfolios at global scale.
• Deep expertise across several of the following platform domains: Salesforce CRM, Adobe Experience Cloud, digital commerce/ Ecommerce, Product Lifecycle Management, and enterprise integration.
• Demonstrated hands-on leadership of large-scale CRM, digital experience, commerce, or PLM implementations and cloud platform migrations.
• Proven ownership of a custom application estate, including modern software engineering practice, build versus buy governance, and application rationalization.
• Strong grounding in enterprise integration and API architecture connecting cloud applications to a core ERP platform.
• Track record of building, scaling, and managing executive-level global matrix teams and vendor-managed partner models across onsite and offshore locations.
• Strong background in enterprise IT governance, regulatory compliance, data privacy, risk management frameworks, and cybersecurity policies.
• Experience managing budgets in the $10-20 million] range and large vendor relationships.
• Manufacturing, semiconductor, or consumer technology industry experience preferred.

Skills, Knowledge, and Abilities

• Outstanding executive presence with proven success building and maintaining trusted relationships with Senior business stakeholders.
• Advanced strategic management, negotiation, and decision-making capabilities.
• High-level written and verbal communication skills tailored for executive leadership, and technical teams.
• Exceptional track record in strategic vendor negotiation, vendor governance, and high-value budget oversight.
• Strong leadership in change management, team mentorship, and fostering innovation across enterprise-wide digital ecosystems.
• Product-oriented mindset with the ability to balance rapid business demand against platform stability, security, and long-term architectural health.

Compensation & Benefits

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• You will be eligible to participate in Sandisk's Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Sandisk's Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.