Client Service Associate

Description

Client Service Associate Location: Houston, TX (In-office, Mon-Fri) Pay Range: Competitive base compensation based on experience, qualifications, and scope of responsibilities + Significant revenue share bonus potential available after completion of onboarding. Hiring Firm: Concenture Wealth Management Type: Full-Time

*Required Experience: 2+ years of wealth management experience, specifically in client service and/or investment operations role(s).

Position Overview - Concenture Wealth Management in Houston, TX is seeking an experienced Client Service Associate to provide comprehensive client service and operational support for its growing Houston-based wealth management practice.

This position requires prior, hands-on experience within the wealth management industry, specifically supporting client accounts, custodial processes, account administration, and day-to-day service operations. The ideal candidate will bring an established understanding of wealth management workflows and the ability to independently coordinate client requests, manage account documentation, and navigate operational processes with accuracy and professionalism.

We are looking to connect with individuals who have previous experience supporting financial advisors and clients within a Registered Investment Advisor (RIA), independent wealth management firm, financial advisory practice, or comparable investment advisory environment.

Your Role & Responsibilities:

Client Service & Relationship Support

• Serve as a primary point of contact for client service inquiries, account-related requests, and ongoing relationship support.
• Manage client onboarding and ongoing service needs, ensuring a seamless, responsive, and professional client experience.
• Independently resolve routine and moderately complex client service requests while proactively communicating updates and next steps.
• Coordinate directly with clients, financial advisors, custodians, and internal team members to facilitate timely and accurate service execution.
• Anticipate client needs, identify outstanding service items, and maintain accountability for follow-through and resolution.

Account Maintenance & Operational Coordination

• Independently coordinate account openings, transfers, account maintenance, deposits, distributions, beneficiary changes, and other custodial transactions.
• Prepare, review, process, and track custodial paperwork, client documentation, account forms, and operational service requests.
• Navigate custodial platforms and established wealth management processes to troubleshoot account-related issues and resolve outstanding requests.
• Manage account transfers, including ACATs, and coordinate with custodians to address processing requirements, discrepancies, or delays.
• Maintain accurate client records, account information, CRM documentation, and operational tracking across firm systems.
• Ensure account-related activities and documentation align with internal procedures, custodial requirements, and applicable compliance standards.
• Identify opportunities to improve service workflows, operational accuracy, efficiency, and the overall client experience.

Advisor & Practice Support

• Partner closely with financial advisors to coordinate client meeting preparation, documentation, service requests, and post-meeting follow-through.
• Prepare and organize client materials, reports, account documentation, and related information to support advisor-client interactions.
• Maintain and update client information across CRM systems, custodial platforms, and other wealth management technologies.
• Proactively manage outstanding tasks, deadlines, and client deliverables to ensure consistency across the practice.
• Collaborate with internal team members to streamline operational processes, resolve service challenges, and support continued practice growth.
• Contribute to special projects, process improvements, and broader team initiatives as needed.

Requirements

What We’re Looking For Required Qualifications

• 2+ years of direct experience within the wealth management industry specifically in client service, RIA operations, or financial advisor support roles.
• Prior experience within an RIA, wealth management firm, or financial advisory practice.
• Hands-on experience with account openings, transfers, maintenance, custodial paperwork, and client onboarding.
• Working knowledge of investment custodial platforms, account administration, and wealth management operational workflows.
• Strong communication, organizational, and problem-solving skills with the ability to independently manage client service requests.
• High attention to detail, professionalism, and discretion when handling sensitive client and financial information.
• Proficiency in Microsoft Office, CRM systems, and related financial services technology.

Preferred Qualifications

• 3–5+ years of wealth management client service or investment operations experience.
• Experience with major custodians such as Schwab, Fidelity, or Pershing.
• Familiarity with ACAT transfers, retirement accounts, distributions, and other investment account transactions.
• Experience with wealth management CRM platforms such as Salesforce, Redtail, or Wealthbox.
• Bachelor's degree in a related field and/or relevant FINRA licenses (not required).

Why Join Concenture Wealth Management?

• Competitive market compensation aligned with experience, qualifications, and potential scope of responsibilities
• % Employer Paid Health Benefits Package (Medical, dental, and vision insurance)
• 401(k) match
• Paid Time Off + Paid Holidays
• On-the-job training and professional development
• Opportunity to grow within a collaborative Houston-based wealth management team that values personalized planning, client care, and practical problem-solving